Ratings based on 302 Verified Reviews

Real reviews from guests who’ve stayed
4.5 out of 5
85% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 25 Feb. 2024 on Expedia
The staff made this trip the best for us Chau,Phuong,Van,Than Liyen Hien Ha Hien svone uyea Hoi An was a great place and the Royal Riverside was excellent
5 out of 5
by A verified traveller

Posted 12 Jul. 2023 on Expedia
Staff here was very nice and the hotel is well kept. Far enough from the main market for some quiet, but close enough to walk to the action
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 8 May 2023 on Expedia
5 out of 5
by A verified traveller

Perfect property for hoi an

Posted 25 Mar. 2023 on Hotels
Absolutely wonderful stay in the perfect property. The staff throughout were wonderful with both help and suggestions. My wife needed a visit to a local hospital and they were quick to help organize. Location is perfect, close enough to walk but far enough to still be quiet. Room was clean and bed comfortable. Pool was very relaxing. Hope to be back!
4 out of 5
by A verified traveller

Posted 25 Feb. 2023 on Hotels
This hotel was great. Very clean and very nice staff. They provide bikes that allow you to quickly get into the heart of Hoi An and experience it. We really liked that it was just outside the old city - it felt like a nice retreat while still being close to everything.
5 out of 5
by A verified traveller

Posted 12 Jan. 2023 on Hotels
Excellent hotel. Close to old town but away from the noise. The transfer from the airport was very good and reasonable price.
5 out of 5
by A verified traveller

Posted 29 Nov. 2022 on Hotels
Comment from Hotel Management
6 Dec. 2022 by Ivy Nguyen - Sale Manager, Hotel Management
Dear Mr. Kevin, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, I’m looking forward to having you again as a guest in our hotel.
5 out of 5
by A verified traveller

Posted 7 Sep. 2022 on Expedia
This hotel is a little outside the very touristic areas, but still very easy to walk to and much quieter It is super clean and the staff is very friendly and useful. The breakfast buffet is not extravagant but has still many options . There is a great restaurant 3 houses down (Cobbs) that you really need to try. We will definitely go back should we visit Hoi An again
Comment from Hotel Management
3 Nov. 2022 by Nguyen Nguyen - Sale Manager, Hotel Management
Dear Mr/Ms. Genevieve,I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!Kind Regards,
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 16 Aug. 2022 on Hotels
3 out of 5
by A verified traveller from Singapore

Posted 30 Jul. 2022 on Expedia
This hotel shoukdnt be rated 4 stars, its loud, the staff was unhelpful when asked about anything and they were incinsistant with the prices when asking to book more nights. The price increased from 630k to 1 million upon asking for one more night. This made my decission to not stay here any longer. It is clear through interactions with the owner of the hotel they are only interested in money and not guest satisfaction. Repeat, not the staff, the staff did their best, it was the owners fault.
Comment from Hotel Management
11 Aug. 2022 by Hien, Hotel Management
Thank you for your feedback.