2/10 Terrible
Dakota
Travelled with family
24 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were shocked when we got to our room. Within a few moments of walking in, we were surrounded by a smell that can only be described as moldy/mildew mixed with boiled burssels sprouts. The room looked absolutely nothing like the pictures advertised on the website. The room was dark, dingy, and had a dampness about it. The location of the property was in the middle of a busy city center with highways and railways within walking distance. The photos of the hotel made this facility look clean, bright, secluded, and hospitable for a stay. We immediately went to the front desk upon getting to our room to express our concerns. The two individuals at the front desk were extremely kind and empathetic to what we were going through, as they have had these types of complaints before.
While requesting a refund through our booking website, the person who answered the phone at the hotel was not very kind. Ms. Harris was very combative, and would not give a straight answer to our booking agent to explain what was in her notes about our stay.
DO NOT STAY HERE! Go north a few miles into Plano or the Colony or head into Arlington for a better experience.
Dakota
Stayed 3 nights in Aug 2024