2/10 Terrible
Annalisha
Travelled with partner
19 Jan 2025
Disliked: Staff & service, amenities
Starting off only stayed at this property for 2 nights, 2 nights of hell and i will never stay here again. I really dont complain very much and im a very understanding person. But providing 1. Dirty towels, 2. a room that smells like smoke and must, 3. dirty sheets is ridiculous and 4. An awful communication and 5. A shower that over flows and the water goes everywhere on the floor. I asked for more towels as they only provided 2, and i use 2 towels just myself. My fiance had to use my wet towel to dry off because the front desk said they dont have any. We waited for the next morning, the lady gave us 2 and i explained about the water and she said at 9 i can come back and get some, unfortunately i was out exploring the city and apparently we need to be on their schedule. Anyhow i came back and asked the front desk agent yet again, and he refused to give towels because “i need to put my used one outside” no one told me that but also those towels were being used for the floor because it was wet due to the shower over-flowing and going to floor.
Ive traveled both in the US and out of this country, never have i stayed at a quality inn and i will never again after this experience. The lack of customer service and the ridiculous communication or lack there of is completely inappropriate and i can not express enough how stressful it was to stay at this location. Instead of enjoying my time in Dallas its been awful
Annalisha
Stayed 2 nights in Jan 2025