6/10 Okay
Matt
Travelled with partner
1 Oct 2024
Disliked: Staff & service, property conditions & facilities
The food options were very limited...either the buffet (all meals) or the snack shacks/pizza for limited hours.
This is a resort for kids/families & they take over. Since the resort sells day passes & don't even think about trying to get to the bar or snack shack during the day pass hours (which I think are 9-5). The pools are also super crowded during the day pay hours. Once the day pass crowd clears out...ahhh...relaxation! But the pools are only open until 7pm, which means that's it's only available to those staying at the resort for 2 hours. There is no reason the pools couldn't be open after 7 since most would love to sit out/swim after dinner hours (until 9 /10).
The snack shacks & pizza were chaotic to say the least. There is no clear line or queue. Someone could be standing 3 deep on one side & others just come up on the other sides & get served first. They need to fix this as it was very frustrating.
The staff was less than friendly, enthusiastic, etc. Didn't feel like we were catered to, but more of a nuisance when requesting drinks, food, etc.
The room we had was a basic king/2 twin beds. The doors slammed at all hours of the night as there is nothing stopping this. We even tried to close the doors quietly, but it's almost impossible. They need to have a silencer to prevent this as it was very frustrating late/early. Lacked maintenance...towel bars/lights falling off.
Much more, but limited on my characters. Would not stay here again.
Matt
Stayed 3 nights in Sep 2024