See all properties
Save

Hyatt Regency Dehradun Resort and Spa

Family-friendly hotel with 2 restaurants and full-service spa

Photo gallery for Hyatt Regency Dehradun Resort and Spa

Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Exterior
Regency, Suite | Living area
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Parking included
  • Free WiFi
  • Laundry
The current price is NZ$330
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
Malsi Forest Edge, Mussoorie Road, Dehradun, UT, 248009
  • Malsi Deer Park
    ‪7 min drive‬
  • Robber's Cave
    ‪13 min drive‬
  • Sahastradhara Natural Spring
    ‪18 min drive‬
  • Dehradun (DED-Jolly Grant)
    ‪81 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 98 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, 2 Single Beds, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Basic Room, 2 Single Beds, Balcony

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Basic Room, 1 King Bed, Balcony

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 34 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 36 sq m
  • Hill view
  • Sleeps 4
  • 2 Single Beds

View all photos for Regency, Suite

Premium bedding, in-room safe, desk, laptop workspace

Regency, Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Minibar (some free items)
LED TV
Premium bedding
  • 74 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Premium bedding
Separate bedroom
  • 62 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club Access)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Minibar (some free items)
LED TV
Premium bedding
  • 62 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

About the area

Dehradun

A family-friendly stay in Dehradun awaits you at Hyatt Regency Dehradun Resort and Spa. You'll be 5.1 km (3.1 mi) from Malsi Deer Park and 9.3 km (5.8 mi) from Robber's Cave. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages and mani/pedis along with access to the sauna and steam room. The buffet restaurant, RANGE, serves international cuisine and is open for breakfast, lunch and dinner. MALT BAR is the hotel's own bar. Enjoy the outdoor swimming pool, free kids' club, gym and steam room. 33530 square feet (3115 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and pet-sitting services. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this Dehradun hotel include Clock Tower and Tapkeshwar Temple.

What's nearby

  • Malsi Deer Park - 7 min drive - 5.1 km
  • Robber's Cave - 13 min drive - 9.4 km
  • Mussoorie Lake - 17 min drive - 15.2 km
  • Sahastradhara Natural Spring - 18 min drive - 14.5 km
  • Gun Hill - 20 min drive - 15.7 km

Getting around

  • Doiwala Station - 33 min drive
  • Dehradun (DED-Jolly Grant) - 81 min drive

Restaurants

  • ‪Machan, Mussoorie Road - ‬5 min drive
  • ‪Lobby Bar @Hyatt Regency - ‬7 min drive
  • ‪SnB Cafe - ‬19 min walk
  • ‪Machan - ‬5 min drive
  • ‪Rukk Bay - ‬6 min drive

About this property

Hyatt Regency Dehradun Resort and Spa

Family-friendly hotel with 2 restaurants and full-service spa
Hyatt Regency Dehradun Resort and Spa offers its guests a full-service spa, an outdoor pool, and a steam room. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 33530 square feet (3115 square metres) and includes conference space. A children's pool, a fitness centre, and a complimentary children's club are also featured at the family-friendly Hyatt Regency Dehradun Resort and Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This Dehradun hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • 33530 sq ft of conference space
  • 3115 sq. m of conference space
  • Built in 2022
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Hyatt Regency Dehradun Resort and Spa offers 170 accommodations with a safe and free newspapers. Beds feature premium bedding. 55-inch LED televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Dehradun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Hindi

Similar properties

Dining

Fairfield by Marriott Dehradun

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 40 reviews
The price is NZ$160
includes taxes & fees
31 Mar - 1 Apr
Fairfield by Marriott Dehradun

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: INR 999 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • BEYUL
  • MALT BAR
  • RANGE
  • SKY POOL-Pool Deck & Bar

Things to do

  • Arcade/game room
  • Archery
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Highchair
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 33,530 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Hardwood flooring in room
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: INR 2999 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 49 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 999 per person
  • Airport shuttle fee: INR 5500 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: INR 2999 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Paytm
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, cash, mobile payments and Paytm. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Regency Dehradun
Hyatt Regency Dehradun And Spa
Hyatt Regency Dehradun Resort Spa

Frequently asked questions

What is the cancellation policy at Hyatt Regency Dehradun Resort and Spa?

Hyatt Regency Dehradun Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Dehradun Resort and Spa?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Dehradun Resort and Spa on 4 Apr 2025 start from NZ$329.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Dehradun Resort and Spa?

Yep, Hyatt Regency Dehradun Resort and Spa has a free self car park and free valet parking.

Is there a spa on site at Hyatt Regency Dehradun Resort and Spa?

Yep, there is an onsite spa at Hyatt Regency Dehradun Resort and Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hyatt Regency Dehradun Resort and Spa have a pool?

Hyatt Regency Dehradun Resort and Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hyatt Regency Dehradun Resort and Spa?

Hyatt Regency Dehradun Resort and Spa features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Hyatt Regency Dehradun Resort and Spa a romantic place to stay?

Couples spa treatments and al fresco dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Dehradun Resort and Spa.

Is Hyatt Regency Dehradun Resort and Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Hyatt Regency Dehradun Resort and Spa is a hit with families.

Does Hyatt Regency Dehradun Resort and Spa serve breakfast?

Sure does, buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hyatt Regency Dehradun Resort and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hyatt Regency Dehradun Resort and Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Dehradun Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency Dehradun Resort and Spa?

Cats and dogs are welcome at Hyatt Regency Dehradun Resort and Spa, with pet-sitting services and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 22 kg per pet.

Hyatt Regency Dehradun Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jatinkumar

Stayed 1 night in Dec 2024

4/10 Poor

Harmeet singh

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Hyatt top management failure towards hospitality
The hotel was more like a mela ground. They were heavy overbooked . It took around 1 hour for the luggage to get collected from the room to the lobby , never experienced anything like that . Also very bad or I should say no house keeping at all . I think the staff were trying to do the best but the main problem lies in the mgt of this hotel , totally in experienced top managers of the hotel , not at all bothered about guest hospitality .all they were interested was in revenue . And yes a cockroach , I’m putting a pic
Stayed 1 night in Nov 2024

10/10 Excellent

kiran

Stayed 1 night in Sep 2024

10/10 Excellent

SATU

Family a wonderful experiences here
Stayed 1 night in Oct 2024

10/10 Excellent

Daljit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here over a week. The place is clean. Chef Sanjay and all other staff was great. I recommend this to anyone travelling to this area. :)
Stayed 2 nights in Sep 2024

10/10 Excellent

Younsung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location for visit nearby Dehradun.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ramyapushkala

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Yogesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! It’s peaceful and a true retreat. I visited with my mom for a weekend and was an out of the world experience. The staff is friendly and always greeting with a smile. Special thanks to the Breakfast chef Sunil Kumar. He made us feel at home and gladly made a special juice or a dish my mom liked. If I go back to Dehradun would love to visit again..
Stayed 2 nights in Aug 2024

10/10 Excellent

Pranav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property !
Great staff. Clean hotel. Good Spa.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Business traveller
Liked: Cleanliness
Nice but not tranquil.
It is located in a very bustling area of DehraDhun, set back from the main road. Unfortunately due to the huge amount of development in the area, it’s not as tranquil as one would expect. On top of that, inside is loud as well with music blaring in lobby and restaurants. The staff are exceptionally polite and helpful and the food was delicious. Rooms are spacious and clean. If you are not expecting a super peaceful place, then I think you will enjoy this hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Ashish

Stayed 2 nights in Jun 2024

8/10 Good

niti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Jun 2024

6/10 Okay

SACHIN

Travelled with family
Disliked: Cleanliness
TOILET WAS STINKING WITH SEWER GAS SMELL
Stayed 1 night in May 2024

10/10 Excellent

lokesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant property
Excellent property to stay in, very polite and courteous staff. Amazing food and ambience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sneha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Vipul, Livermore

Liked: Cleanliness, staff & service, property conditions & facilities
Simply awesome. Every member be it in kitchen, serving or at desk are terrific and follow the theme of providing great hospitality
Stayed 3 nights in Aug 2023

10/10 Excellent

SRIKANTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not been at the Hyatt before but we were treated exceptionally at this hotel. The level of hospitality was beyond expectations and the staff made sure we were treated with great affection. The decor is superb and the rooms were large spacious and airy. Food was excellent and the breakfast buffet was full Of great choices of Indian and international cuisine. 10 on 10 for hospitality. If ever visiting Dehradun, stay here. Special thanks to Satyam, Shivangi, Ishvi, Aarshi, Saurav and Pawan.
Stayed 1 night in Aug 2023

10/10 Excellent

Shivom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful for a weekend break
The rooms are spacious and the hotel staff is very service friendly, the Range restaurant has a great selection of food and there is live music in the morning and evenings. The views from the pool are lovely and the rooftop bar is great as well.
Stayed 2 nights in Jul 2023

4/10 Poor

Rohit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service, Poor management
Overall a very poor experience at the hotel. Guests from nearby rooms making noise past 10 p.m. followed by maintenance work being carried out well past 12 midnight. This occurred on 2 nights of our short 3 night stay. The hotel staff including the General Manager and his Deputy are not aware of what works were happening in the hotel. (attached picture shows work being carried out in nearby rooms) It took 20 mins to get a beverage after an order was placed at the sky bar (in addition, the bar does not have drinks that are listed on their menu). When a la carte food was requested to be delivered to the room, we had to chase up why it was not done - an hour after the request. The ceiling at the Regency club collapsed while having lunch due to water ingress and water was continuously dripping from the roof. It was lucky that we were sitting a table away or serious injury could have occurred. A lot of lip service is promised by the management but in reality there is no idea of hospitality whatsoever. It is not a 5 star hotel by any stretch - a 2 star with amenities at best. Understaffed with the number of guests they have and their pool is best to fit 20 people in a hotel that has over 100 rooms. Having spent 2000 USD, this is by far the worst hotel experience we have had as a family. The Hyatt brand used to represent some level of service and hospitality but this hotel goes a long way to taint it and is a real shame. Would strongly advise against staying here at all.
Stayed 3 nights in Jun 2023

10/10 Excellent

Neeraj

Stayed 1 night in Jun 2023

8/10 Good

rupinder, Fresno

Good
Stayed 1 night in Jun 2023

8/10 Good

Pankaj

Liked: Staff & service
Stayed 2 nights in Mar 2023