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Abian Harmony Hotel & Spa

4.0 star property
Family-friendly hotel with full-service spa and free valet parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Abian Harmony Hotel & Spa

Beach nearby, white sand
Swim-up bar
Gazebo
Business centre
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
Jl. Danau Tamblingan no. 192, Sanur, Denpasar, Bali, 80222
  • Sanur Beach
    5 min walk
  • Semawang Beach
    5 min walk
  • Mertasari Beach
    6 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    26 min drive

Room options

View all photos for Deluxe Studio, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Studio, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Pool Side

Deluxe Room Pool Side

Deluxe Room Pool Side

Highlights

Separate sitting area
Individually decorated
Private indoor hot tub
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
  • 38 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Roof Top

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Roof Top

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Superior Studio

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 Double Bed

Superior Single Room

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed

Deluxe Room Pool Side

Highlights

Separate sitting area
Individually decorated
Air conditioning
Fridge
TV
Pillow menu
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

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About the area

Denpasar

A family-friendly stay in Denpasar awaits you at Abian Harmony Hotel & Spa. Within just a 10-minute stroll, you'll find Sanur Beach and Semawang Beach. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Abian Harmony Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the kids' club and kids' swimming pool as well as access to free bike hire and a playground. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Denpasar hotel include Waterbom Bali and Beachwalk Shopping Center.

What's nearby

  • Sanur Beach - 5 min walk
  • Semawang Beach - 5 min walk
  • Mertasari Beach - 6 min walk
  • Sindhu Beach - 3 min drive
  • Sanur Night Market - 3 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 26 min drive

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Andaz Bali - ‬9 min walk
  • ‪Omang Omang restaurant - ‬9 min walk
  • ‪Piano Lounge - ‬9 min walk
  • ‪Lilla Pantai - ‬7 min walk

About this property

Abian Harmony Hotel & Spa

Family-friendly hotel with full-service spa and free valet parking
Abian Harmony Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

You'll find a business centre on site. A library, a terrace, and barbecue grills are also featured at the family-friendly Abian Harmony Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Denpasar hotel.

  • 69 guestrooms or units
  • 3 levels
  • 2 buildings
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Abian Harmony Hotel & Spa offers 69 air-conditioned accommodations with DVD players and minibars. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a rainfall showerhead, bidets, complimentary toiletries and toothbrushes and toothpaste.

This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Indonesian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: IDR 95,000 for adults and IDR 95,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Abian Harmony Restaurant

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Abian Harmony Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 375000.0 per day.
  • Cots (infant beds) are available for IDR 375000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 95000 for adults and from IDR 95000 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way)
  • Crib (infant bed) fee: IDR 375000.0 per day
  • Rollaway bed fee: IDR 375000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Abian Harmony Hotel Denpasar
Abian Harmony Hotel
Abian Harmony Denpasar
Abian Harmony
Abian Harmony Hotel & Spa Sanur, Bali
Abian Harmony Hotel Spa
Abian Harmony & Spa Denpasar
Abian Harmony Hotel & Spa Hotel
Abian Harmony Hotel & Spa Denpasar
Abian Harmony Hotel Spa CHSE Certified
Abian Harmony Hotel & Spa Hotel Denpasar

Frequently asked questions

What is the cancellation policy at Abian Harmony Hotel & Spa?

Abian Harmony Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Abian Harmony Hotel & Spa?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at Abian Harmony Hotel & Spa on 10 Dec 2024 start from NZ$52.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Abian Harmony Hotel & Spa?

Yep, Abian Harmony Hotel & Spa has free valet parking.

Are there any beaches close to Abian Harmony Hotel & Spa?

Yep, Abian Harmony Hotel & Spa is a short 5-minute walk from Sanur Beach.

Is there a spa on site at Abian Harmony Hotel & Spa?

Yep, there is an onsite spa at Abian Harmony Hotel & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Abian Harmony Hotel & Spa have a pool?

Abian Harmony Hotel & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What makes Abian Harmony Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Abian Harmony Hotel & Spa.

Is Abian Harmony Hotel & Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs in the guestrooms, it's no surprise that Abian Harmony Hotel & Spa is a hit with families.

Does Abian Harmony Hotel & Spa serve breakfast?

You bet, buffet breakfast is on offer daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Abian Harmony Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Abian Harmony Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Abian Harmony Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Abian Harmony Hotel & Spa?

No, pets and service animals are not allowed.

Abian Harmony Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 273 reviews" "
Rating 8 - Good. 105 out of 273 reviews" "
Rating 6 - Okay. 50 out of 273 reviews" "
Rating 4 - Poor. 24 out of 273 reviews" "
Rating 2 - Terrible. 13 out of 273 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Penny

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Matthew

Travelled with family
Liked: Staff & service, room comfort
Not bad, needs a tidy up but in a good spot. Comfortable beds, pool with bar
Stayed 5 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
3 night stay
Amazing staff but rooms and facilities are in need of a lot of renovations and change ACs
Stayed 3 nights in Aug 2024

4/10 Poor

Priyanka, North Nowra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall was ok but bathrooms was stink . We couldn’t even stay in room . They need same renovations for there bathrooms.
Stayed 4 nights in Jul 2024

4/10 Poor

Daniella

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am aware that this is a lower star rated hotel but even so it should be clean which this was not. The bathroom/shower was disgusting in our first room, the bed had creatures (biting) the air con did not work and the door did not close properly. I mentioned this to the front office, I asked to be moved instead of fixing all the issues. Our new room was newer and a lot cleaner which was great! I don’t think I would go back as walking around the area there are a lot of options of where to stay for around the same price.
Stayed 6 nights in Jul 2024

6/10 Okay

Zhen Shun Randy

Liked: Cleanliness, staff & service
The room was relatively clean, the breakfast was good and the staff friendly. The issues with the hotel I think others have already brought up: sticky room floors, doors that gets stuck and the water from the shower has a weird smell. And when they clean your room, they do not lock it. Just closed the door. I was shocked when I can back on the first day the door was not locked
Stayed 4 nights in Jul 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff who were on hand to help with everything, however small. A good selection of drinks and good at the bar. Rooms were clean and tidy. Excellent location.
Stayed 6 nights in Jun 2024

8/10 Good

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a good introduction to Bali. Very friendly staff. Good size room for our family and a nice pool area with dining/bar alongside which we took advantage off. Dining and shopping options nearby. Had a wonderful massage in the hotel spa.
Stayed 2 nights in Jun 2024

10/10 Excellent

Natalie.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were great.
Stayed 7 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a lovely stay here and booked an extra night on our return from Lombok. Staff were great and helped book our ferry trip to Gili Air and return from Lombok. Breakfast was great. Short walk to beach and a large selection of restaurants Overall a great stay!
Stayed 4 nights in May 2024

8/10 Good

Masud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well staffed and managed hotel in a central Sanur location. Ideal for short stays with easy access to the beach and town.
Stayed 15 nights in Feb 2024

10/10 Excellent

Lisa-Ann, Cronulla

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price.
Stayed 2 nights in Nov 2023

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful place.
We had to check out of our villa and needed a place to drop our bags off and have a shower before catching a late flight to Brisbane. Had we had to stay the night I would have checked out. The place is need of a complete refurb: The lifts don't even reach the top floor, doors dont open, the corridors are dark and once you manage to get in the room we found two single beds with ironed on spiders and a bathroom that stunk so bad we kept the door shut. I know its cheap but for about £25 a night you can stay in the lovely holiday inn and get an excellent breakfast.
Stayed 1 night in Nov 2023

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Accommodation
I had an amazing stay at Abian Harmony Hotel & Spa. Comfortable and clean room with good wifi coverage and hot water. Good location with different types of eateries around and just a few steps to my favourite cafe, Cat Cafe Sanur. The staff are helpful and friendly, gave me good suggestions for laundry services.
Stayed 3 nights in Sep 2023

8/10 Good

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the rooms could have more Asian ambiance.
Stayed 3 nights in Sep 2023

4/10 Poor

Dang

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here’s my honest review… We have travelled many times to Bali and around the world. We understand the culture and normally go with the flow, but this place was different from pictures… The good: Location is close to beach Staff are super friendly and always helpful Close to good restaurants and markets The bad: Hotel condition looks nothing like pictures This place needs heaps of maintenance. The rooms we stayed in were on level 4, old and tired. Breakfast is alacarte, their definition of buffet is 2 plates of fruit, 1 plate of salad, 1 plate of desert, 1 toaster, white bread, coffee pot, tea pot and that’s a buffet! Wifi is intermittent, works great for about 10 minutes in the room and that’s it. Some days not at all. Showers look good, but took approximately 5 minutes to heat up, then very very low pressure of water comes out… Our fridge was located out on balcony The doors still using key instead of digital card system. Locks were very hard to open, you could here many guest trying to open their doors on arrival. Our door barrel for room 412 was broken, had to be a locksmith everytime to get in… Pool wasn’t cleaned properly.. looks like they clean it in the morning, by the afternoon near bar side, leaves and other stuff would drop in and left floating. No one would maintain during the day. I asked for some extra bacon on my bagette, as you only get 1 very small slice, they said this will be extra cost This hotel needs soooo much maintenance!
Stayed 7 nights in Aug 2023

4/10 Poor

Julia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The positives: staff were wonderful, bed was comfy, room was large and air conditioned. Hotel not far from beach and all the main Sanur attractions. The negatives: the property is quite run down and this would have been acceptable if the bathroom didn’t smell so bad and the walls were paper thin.
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher Clive

Liked: Cleanliness, staff & service
Stayed 9 nights in Jul 2023

8/10 Good

Richard

Stayed 1 night in Jun 2023

6/10 Okay

john

Liked: Cleanliness, staff & service
The management need to spend some money on this run down Hotel.The staff are so friendly and hardworking and want to please.Unfortunately the Hotel is really probably 2.5 /3 star at best.
Stayed 9 nights in Jun 2023

6/10 Okay

Alisa

Travelled with partner
Liked: Staff & service
Water in bathroom was really smelly we didn’t even took a shower
Stayed 1 night in May 2023

2/10 Terrible

Marisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is nothing like it was pre COVID - standards have slipped the hotel is tired and in desperate need of repair booked two deluxe poolside rooms and weren’t given what we paid for. We stayed one of our 9 nights checked out in the morning. The only positive we’re the friendly staff and the fact that we got a full refund for the remaining 8 nights without any issues. Expedia you need to lift your standards and regularly review hotel pictures. The photos are from when the hotel first opened- nothing like what it’s become. Definitely not 4 stars - more like one or two. Disappointing

2/10 Terrible

Mari

Travelled with partner
The staff were lovely - sorting out our refund as we didn’t stay there, leaving after the first night. Unfortunately the photos on the website are not a true reflection of the hotel - very run down and definitely not worth the prices charged.

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service, amenities
When we first checked in we book 2 rooms, a double and 2 single beds. That was not available unless we wanted to be in 2 different buildings. The 2 double rooms, 1 was very small and the other was great. The bathroom flooded everytime you showed. When in rained water came under the door in both rooms. The rooms were ok but they need a deep clean. For us we thought they could be cleaned better. I think cleaners are not trained. They just gave everything a wipe over, no chemicals were used. Over all location was great, food is good enough. Staff were helpful. Just needs a good cleaning in some areas and some general maintenance.
Stayed 6 nights in Dec 2022