2/10 Terrible
Holly J. P.
2 Jul 2024
Disliked: Cleanliness
No 'villa' in Villa Park
Exterior of the home was unattended, and the grass and flowers in the yard were dead and brown. Hadn't been watered or cared for in days. Not like it looks in the VRBO listing pictures. Neighborhood was a little rough and out of the way. Houses on both sides of this property appear to be abandoned with boarded up windows. Never entered the home b/c entry instructions were not properly executed. After one hour waiting to try to reach the owner, we had to shift our plans to stay b/c we couldn't get inside.
We understand accidents happen and miscommunication occurs, but the house was not what we expected, nor was it a place that we would choose to stay again. The owner did eventually get back to us, apologized, and VRBO returned (most of) our payment but the inconvenience was an uncompensated hassle.
Holly J. P.
Stayed 1 night in Jun 2024