2/10 Terrible
Todd
Travelled with partner
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor experience. Stayed for 1 night last night and couldn’t wait to leave this morning. Bed was extremely uncomfortable and the duvet was too small and was damaged. Room was freezing all night, the radiator must have been on a timer that couldn’t be changed. Could hear music all night through the floor. Bath was in the room (strange) but had no bath products to go with it. TV remote didn’t work. Blind/curtain combination looked hideous and couldn’t put the blind up. Wanted to go into the bar in the evening but it was dark and freezing so didn’t bother. Food was reasonable in the evening at the restaurant but staff didn’t know what dishes were on or off, lots of complaints on other tables. Breakfast was pretty average, don’t go near the hash browns or sausages, these were rank. Thought we could use the spa pool when we booked it but we couldn’t because we got told on arrival that you had to pre-book, which was disappointing. Whole hotel needs a complete overhaul in regards to decoration and layout. Overall very disappointed with the experience and definitely won’t be going back here. One to avoid.
Todd
Stayed 1 night in Dec 2024