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Holiday Inn Downtown - Mercy Area, an IHG Hotel

3.0 star property
Hotel with free airport shuttle, a quick walk to Wells Fargo Arena
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Holiday Inn Downtown - Mercy Area, an IHG Hotel

Exterior
Indoor pool
Premium bedding, pillow-top beds, laptop workspace, blackout curtains
Exterior
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1050 6th Ave, Des Moines, IA, 50314
    Community Choice Credit Union Convention Center
    8 min walk
    Wells Fargo Arena
    9 min walk
    Iowa Events Center
    10 min walk
    Des Moines, IA (DSM-Des Moines Intl.)
    15 min drive

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Pillow-top bed
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Premium Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About the area

Des Moines

Holiday Inn Downtown - Mercy Area, an IHG Hotel puts you in the heart of Des Moines, within just a 10-minute stroll of Community Choice Credit Union Convention Center and Wells Fargo Arena. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Genevieve Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Cityscape Lounge is the hotel's own lobby lounge, serving drinks along with dinner. Enjoy the indoor swimming pool and gym. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free parking nearby, along with the convenience of a free airport shuttle. .Sights within a 20-minute walk of this 3-property class Downtown Des Moines hotel include Iowa Events Center and Des Moines Civic Center.

What's nearby

  • Wells Fargo Arena - 9 min walk
  • Iowa Events Center - 10 min walk
  • Des Moines Civic Center - 18 min walk
  • Drake University - 3 min drive
  • Principal Park - 3 min drive

Getting around

  • Des Moines International Airport (DSM) - 25 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪The Fort - ‬11 min walk
  • ‪Buzzard Billy's - ‬13 min walk
  • ‪Bud Zone - ‬11 min walk
  • ‪Northern Vessel - ‬12 min walk

About this property

Holiday Inn Downtown - Mercy Area, an IHG Hotel

Hotel with free airport shuttle, a quick walk to Wells Fargo Arena
Holiday Inn Downtown - Mercy Area, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 8999 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at Holiday Inn Downtown - Mercy Area, an IHG Hotel. A roundtrip airport shuttle is free at scheduled times.

This 3-star Des Moines hotel is smoke free.

  • 1 building
  • 251 guestrooms or units
  • 10 levels
  • 8999 sq ft of conference space
  • 836 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Downtown - Mercy Area, an IHG Hotel offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.20 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Frequently asked questions

What is the cancellation policy at Holiday Inn Downtown - Mercy Area, an IHG Hotel?

Holiday Inn Downtown - Mercy Area, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Downtown - Mercy Area, an IHG Hotel?

As of 21 Sept 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Downtown - Mercy Area, an IHG Hotel on 13 Oct 2024 start from NZ$237.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Downtown - Mercy Area, an IHG Hotel have a pool?

Holiday Inn Downtown - Mercy Area, an IHG Hotel has an indoor pool.

What makes Holiday Inn Downtown - Mercy Area, an IHG Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Downtown - Mercy Area, an IHG Hotel.

Does Holiday Inn Downtown - Mercy Area, an IHG Hotel serve breakfast?

Yeah, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Downtown - Mercy Area, an IHG Hotel?

Yep, there's a free airport shuttle that runs from 7:00 AM - 10:30 PM at scheduled times.

Is there a bar or restaurant at Holiday Inn Downtown - Mercy Area, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Downtown - Mercy Area, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Downtown - Mercy Area, an IHG Hotel?

No, only service animals are allowed.

Holiday Inn Downtown - Mercy Area, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 419 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Martin

Disliked: Staff & service
Have problems with checking in, my room was ready pay by Expedia,and they acting like didn't have it ,I have to double pay ,so they can let me,and my family stay, people in front desk, unprofessional,they take the deposit three times from my account,bad time in this place.
Stayed 1 night in Jun 2024

8/10 Good

Will

Stayed 1 night in Jun 2024

2/10 Terrible

Sally

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay away if you like AC
Bar/ restaurant was nice. No breakfast provided. Room was clean. Bathroom was small, no counter space. Hot water was warm at best. AC wasn’t great- room was at 72 and humid every day. Believe it or not I asked them to look at it (I was there 6 nights) the desk told me “oh the thermostats don’t work. We control the AC for the whole building down here. If you try to turn the thermostat down it’ll just blow hot air. I can give you a fan.” I couldn’t believe it. Never again at that hotel. Just horrible.
Stayed 5 nights in Jun 2024

2/10 Terrible

Pearl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel through Expedia and ended up needing to cancel. I called the hotel to see if I would be able to cancel. They immediately told me this would be an Expedia issue since I booked with Expedia. The woman I spoke to on the phone was extremely rude. I contacted Expedia and spoke with an agent and they said I would need to contact the hotel but the contact for the hotel wouldn't be available until Monday, my booking was a for a Saturday. They assured me I would most likely be able to get a refund. On Monday, I call the hotel again and was rudely told that I would have to contact Expedia. I contacted Expedia again and once again they told me I need to contact the Holiday Inn. This time Expedia said they would contact Holiday Inn for me. After a day, Expedia got back to me and told me that the holiday inn doesn't allow any exceptions for cancellations. I am still unsure on if this hotel or Expedia are the ones being untruthful but I would've appreciated it if the Holiday Inn had at least been respectful and kind instead of condescending whenever I called.
Stayed 1 night in Jun 2024

6/10 Okay

Daniel

Liked: Cleanliness
Our clerk on Saturday was amazing booked us in early was friendly. Sunday the front desk clerk was rude, our keys didn’t work each time we came back to our room. The tv didn’t work. We were told move to a different room we have no maintenance here today.
Stayed 2 nights in Jun 2024

10/10 Excellent

Angela

Stayed 1 night in Apr 2024

2/10 Terrible

Derrell

Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasant and bartender was exceptional downstairs.
Stayed 1 night in May 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Douglas

Stayed 1 night in May 2024

10/10 Excellent

Kim

Stayed 1 night in May 2024

8/10 Good

Abbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

8/10 Good

Heather

Liked: Staff & service
.
Stayed 1 night in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 1 night in May 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great walk to Wells Fargo and they offered a shuttle if weather had necessitated transportation. Offers a bar and food, great if you don't want to venture downtown.
Stayed 1 night in May 2024

8/10 Good

Amber

Travelled with partner
Liked: Amenities, property conditions & facilities
Next to aa hospital so there’s an ambulance every so and so. But besides that it was a very nice place to stay and the staff was very pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Shuttle available to take us where we need to go. Bathroom stocked with all necessary supplies, better than some much more expensive hotels. Staff very friendly, and helpful. We had the best experience at Drakes diner per Holiday Inn staff recommendations. We will stay again!!
Stayed 1 night in May 2024

10/10 Excellent

Cailynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

William

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Wells Fargo Staff was great!
Stayed 1 night in Apr 2024

10/10 Excellent

CARRIE

Stayed 1 night in Apr 2024

10/10 Excellent

Danielle, Clear Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and excellent service! A special shout out to the van driver Mike G! We were in town for a concert and the transportation to the venue was perfect! Mike G was exceptional! Thanks again for everything!
Stayed 1 night in Apr 2024

4/10 Poor

Crystal

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024