4/10 Poor
Christopher
Travelled with family
23 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall a good place to stay. HOWEVER, I was not allowed to check in until 4:45 PM which was a major issue. I had booked the hotel partially due to the 3pm check-in because I had an event and needed to get there at a certain time. My 4 kids were forced to use the lobby bathroom to change and get ready all the while being told by the front desk that it was because our room was 'handicap accessible' and needed to be cleaned. They had been fully booked the night before and were running behind on their cleaning. I would think that these rooms would be PRIORITIZED in order to not keep a disabled person waiting in the lobby for almost 2 hours. My daughter had been in a car accident and had difficulty walking. They kept making excuses and didn't offer up any sort of help to make the situation better. I fail to see how their lack of efficiency in doing their jobs should be my problem and I'd really like them to know I was NOT HAPPY. I made it very clear that I was not pleased (politely I might add), yet, the staff continued to make excuses but not offer any sort of help. Thankfully, my kids are troopers and didn't just went with it and made the best of the situation. I will never be coming back to this hotel needless to say.
Christopher
Stayed 1 night in Sep 2024