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Grand Hotel Diana Majestic

4.0 star property
On private beach with 2 outdoor pools, near Sanctuary of Nostra Signora della Rovere
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Diana Majestic

Presidential Suite, Terrace, Sea View
Premium bedding, minibar, in-room safe, desk
Private beach, black sand, sun-loungers, beach umbrellas
2 outdoor pools, a rooftop pool, pool loungers
Suite, Terrace, Sea View

Reviews

8.8 out of 10

Excellent

Popular amenities

  • On private beach
  • Gym
  • Bar
  • Breakfast included
  • Pool
  • Parking included

Explore the area

Map
Via degli Oleandri, 15, Diano Marina, IM, 18013
  • Bagni Continentale e Giardino
    6 min walk
  • Sanctuary of Nostra Signora della Rovere
    13 min walk
  • Molo delle Tartarughe
    16 min walk
  • Albenga (ALL-Villanova d'Albenga Intl.)
    31 min drive

Room options

View all photos for Exclusive Double Room, Balcony, Partial Sea View (Prestige)

Exclusive Double Room, Balcony, Partial Sea View (Prestige)

Exclusive Double Room, Balcony, Partial Sea View (Prestige)

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 17 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, Terrace, Sea View

Suite, Terrace, Sea View

Suite, Terrace, Sea View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Bidet
  • 40.0 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony, Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony, Sea View

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Double Room, Balcony, Partial Sea View

Premium bedding, minibar, in-room safe, desk

Executive Double Room, Balcony, Partial Sea View

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 15 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite, Terrace, Sea View

Presidential Suite, Terrace, Sea View

Presidential Suite, Terrace, Sea View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Hairdryer
  • 40.0 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, Partial Sea View

Classic Room, Partial Sea View

Classic Room, Partial Sea View

Highlights

Air conditioning
Smart TV
Premium bedding
Hairdryer
Bidet
Shower/bath combination
Private bathroom
Designer toiletries
  • 15 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Smart TV
Premium bedding
Hairdryer
Bidet
Shower/bath combination
Private bathroom
Designer toiletries
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Sea View

Premium bedding, minibar, in-room safe, desk

Superior Room, Sea View

Highlights

Furnished balcony
Air conditioning
Smart TV
Premium bedding
Hairdryer
Bidet
Shower/bath combination
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Diano Marina

A family-friendly stay in Diano Marina awaits you at Grand Hotel Diana Majestic. Within a 20-minute stroll, you'll find Sanctuary of Nostra Signora della Rovere and Molo delle Tartarughe. Highlights at this beachfront hotel include 2 outdoor swimming pools, a private beach and a restaurant. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to free bike hire. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free continental breakfast is available daily between 7:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Diano Marina hotel, you'll be 1.7 km (1 mi) from Diano Marina Port and 2.9 km (1.8 mi) from Parish Church of St. John the Baptist.

What's nearby

  • Bagni Continentale e Giardino - 6 min walk
  • Sanctuary of Nostra Signora della Rovere - 13 min walk
  • Molo delle Tartarughe - 16 min walk
  • Diano Marina Port - 1 min drive
  • Parish Church of St. John the Baptist - 3 min drive

Getting around

  • Diano Station - 7 min drive
  • Nice (NCE-Cote d'Azur) - 83 min drive

Restaurants

  • ‪Re Basilico - ‬14 min walk
  • ‪Ristobar G & G SNC - ‬15 min walk
  • ‪Bassamarea Beach & Sail - ‬8 min walk
  • ‪Frà Diavolo - ‬15 min walk
  • ‪Al Bastoncino d' oro - ‬14 min walk

About this property

Grand Hotel Diana Majestic

On private beach with 2 outdoor pools, near Sanctuary of Nostra Signora della Rovere
Step outside to unwind on the black sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Grand Hotel Diana Majestic for summer fun including 2 outdoor swimming pools, a seasonal outdoor pool and complimentary bicycles.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a fitness centre, a rooftop terrace and a garden. Free self parking is available.

This 4-star Diano Marina hotel is smoke free.

  • 1 building
  • 86 guestrooms or units
  • 5 levels
  • Continental breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Hotel Diana Majestic offers 86 accommodations with minibars and espresso makers. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and bidets.

This Diano Marina hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free extended parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Canoeing
  • Free bicycle rentals
  • Gym
  • Rooftop pool
  • TV in common areas
  • Waterfall pool

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 10 2024 to April 30 2025 (dates subject to change):
  • Recreation facilities
  • Supervised childcare
  • Swimming pool
The property is closed between 10 November and 12 March.

Access methods

Staffed front desk

Pets

  • Pets: EUR 16 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for EUR 120.0 per day.
  • Cots (infant beds) are available for EUR 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per day
  • Rollaway bed fee: EUR 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

Property Registration Number IT008027A1K9VJTZAK

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 May and close on 31 October.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Diana Majestic
Diana Majestic Hotel
Grand Diana Majestic
Grand Diana Majestic Diano Marina
Grand Hotel Diana Majestic
Grand Hotel Diana Majestic Diano Marina
Hotel Diana Majestic
Grand Hotel Diano Marina
Diana Majestic Diano ina
Diana Majestic Diano Marina
Grand Hotel Diana Majestic Hotel
Grand Hotel Diana Majestic Diano Marina
Grand Hotel Diana Majestic Hotel Diano Marina

Frequently asked questions

What is the cancellation policy at Grand Hotel Diana Majestic?

Grand Hotel Diana Majestic offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Hotel Diana Majestic?

Yep, Grand Hotel Diana Majestic has a free self car park and free extended parking.

Are there any beaches close to Grand Hotel Diana Majestic?

Yep, Grand Hotel Diana Majestic is a short 6-minute walk from Bagni Continentale e Giardino. Fun beach activities include yoga, windsurfing and sailing. The beach is closed seasonally each year from November 10 until March 12.

Does Grand Hotel Diana Majestic have a pool?

Grand Hotel Diana Majestic has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open from May 01 to October 31. The swimming pool will be unavailable from November 10 2024 to April 30 2025 (dates subject to change).

What makes Grand Hotel Diana Majestic a romantic place to stay?

A private beach and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Hotel Diana Majestic.

Is Grand Hotel Diana Majestic family-friendly?

You bet! With amenities such as babysitting services, 2 outdoor pools and a private beach, it's no surprise that Grand Hotel Diana Majestic is a hit with families.

Does Grand Hotel Diana Majestic serve breakfast?

Sure does, complimentary continental brekkie is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Grand Hotel Diana Majestic?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Hotel Diana Majestic?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from November 10 until March 12.

What time are check-in & check-out at Grand Hotel Diana Majestic?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Diana Majestic?

Cats and dogs are welcome at Grand Hotel Diana Majestic, with food and water bowls on offer.

Grand Hotel Diana Majestic Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 254 reviews" "
Rating 8 - Good. 97 out of 254 reviews" "
Rating 6 - Okay. 21 out of 254 reviews" "
Rating 4 - Poor. 4 out of 254 reviews" "
Rating 2 - Terrible. 4 out of 254 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel immaculate with excellent staff. Enjoyed having pre-allocated sun loungers and umbrella on private beach so no rush to get a lounger. Outside restaurant terrace for dinner overlooking beach.
Stayed 3 nights in Jul 2024

8/10 Good

Richard, Ilkley

Stayed 5 nights in Sep 2023

10/10 Excellent

Nazim, Marlboro

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A lovely Hotel, a little outside the main town but certainly walkable but because of that it’s quiet, calm, beautiful beachfront views and a great restaurant and pool.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not good place for relax on beach.
The artificial beach is made by solid ash. Not relax after lying down on the sun bed, but you got lots of ash on your body. This is hotel but not for vocation. Breakfast is good. The facilities in the room are high quality.
Stayed 1 night in Aug 2019

10/10 Excellent

Eloise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful at all times. The room was lovely and also the food.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2018

10/10 Excellent

GMan, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been going to Diano Marina for many years and tried several hotels. I am not sure why I never went to the Diana Majestic before but this is a great hotel, the best I have tried in Diano so far. I know that for many people it will sound like an obvious review but this is just great. The location, the property, the room, all just perfect.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Watch your belongings...phone was stolen, not at the hotel but nearby
Stayed 1 night in Jun 2018

4/10 Poor

khairedine, Geneva

Disliked: Staff & service, property conditions & facilities, room comfort
The most disappointing experience ever.
The hotel was not worth the 4 stars classification. This is a case of false and deceptive advertisement. The price of the room was by all standards prohibitive as compared to the quality of the facilities and services it provides. The restaurant personnel was blatantly unfriendly
Stayed 3 nights in May 2018

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location on beach with great amenities,
Fabulous find in an area we knew very little. We would definitely return for a longer stay.

8/10 Good

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine

8/10 Good

savcat, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel. Lots of good walks.
Enjoyed the week's stay. Didn't have much contact with staff as breakfast completely self service. Pool is rather cold- but upside never busy!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach
Hotel was beautiful, very clean, great help at front desk from woman, sorry do not know her name,who helped us getting to other small towns to visit only ate breakfast, prices for lunch and drinks were very high. There are so many cafes along the beaches or a short walk into town which was very enjoyable

10/10 Excellent

Barbara, Fullerton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Way to Wind Up a Trip of a Lifetime!
Spent last 3 nights of our 2-week tour of Northern Italy with my family here. I had two rooms for us and couldn't have been more pleased. It was absolutely lovely, comfortable beds, spotless, breathtaking view from our balcony of the sea. Was surprised the hotel allowed dogs as it is such a nice hotel, but the two dogs I saw were well behaved and being a dog lover myself, it was nice to see they were welcome there. The food at the hotel was some of the best we had during our entire trip to Italy and THAT is saying something! Our usual waiter and sometimes bartender was Vincenzo. What a gem to have working at that hotel. He was entertaining, helpful, and provided over and above service to all of us. The beds were so comfortable and after so much traveling, it was a pleasure to sink into the quiet of the hotel and just relax by the pool. The front desk was also kind enough to print out our boarding passes for our return plane trip. Such a fantastic way to wind up our family trip of a lifetime! I would not hesitate staying there again :)

10/10 Excellent

Arthur, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Sea Views
The hotel was very nice and the staff excellent. It was mostly raining but the location provided easy travel to Nice, and Monaco for day trips with nice coastal driving back. Dinning was very good with the dinning room organized magnificently by the Maitre'd.

8/10 Good

John, sf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the Italian Rivera
Very nice hotel right by the beach had a beautiful sunrise seat on the rooms balcony

2/10 Terrible

Alessio

Disliked: Staff & service, property conditions & facilities, room comfort
Advertised as hotel on the beach, but this is hote
Had ordered sea view room but first room offered was garden view with endless stream of water in toilet. After hard discussion room was changed to slightly better, but again without sea view and without 100% working "as expected" shower cabin

8/10 Good

Europe visitor, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and lovely hotel on the beach
Such a great experience! Even though initially we were given a room on the last floor(hotel was fully booked) once we asked to be changed our request was quickly accommodated. Such friendly, polite, always smiling and greeting hotel staff. The hotel swimming pool is surrounded by olive trees which makes sitting by the pool amazingly relaxing. One can choose the sun or the shade and make that happen in a second: by simply moving your lounge chair. The breakfast buffet is very elegant and tasty, and you can have it on the outside terrace, in front of the beach. Simply lovely!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good access to sea, pool and local eating
Situated between Diana Marina and San Bartolemou the hotel is well located for walking to either for a look around and/or to eat out. Our room was a bit old fashioned with lots of wooden panelled wardrobes and cladding but nice and clean with a nice bathroom and comfy bed. The pool is a good size with a separate bubbled area but not heated so no good for a long swim in early season! There is a beach with deck chairs available with a sheltered area for swimming. This was actually being expanded by diggers bringing sand while we were there which will be a positive for future guests but it would have been nice to have been told this prior to visiting so might be worth double checking if any works are planned before booking. Breakfast was a good buffet with a lot of choice in a room overlooking the sea, this was the only food we ate in the hotel. Overall a decent hotel in a good location which would use again if passing through.

10/10 Excellent

David Pincus, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional for the price
A first class hotel.

6/10 Okay

SJP, Southampton

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great Pool and beach
The hotel was modern and finished to a high standard. Good outdoor facilities (Pool and beech). Rooms very clean and up to date. We stayed mid September which according to the hotel is "out of season" so no outdoor dining which was disappointing as the terrace is lovely right by the sea. Even more disappointing was the fact that the air conditioning system only worked certain hours of the day (no doubt to save money) leaving the bedroom unbearably hot to sleep in as daytime and evening temps were 26/21 degrees C. We complained several times and moved rooms but were told its "out of season" !