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Krystal Palace Douala

4.5 star property
Luxury hotel with 2 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Krystal Palace Douala

Lobby
Exterior
Minibar, in-room safe, laptop workspace, blackout curtains
Restaurant
Free toiletries, hair dryer, dressing gowns, slippers

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included

Explore the area

Map
Boulevard de la Liberté, Douala, Région du Littoral
  • Eko Market
    10 min walk
  • La Nouvelle Liberte
    15 min walk
  • Cathedral of Saints Peter and Paul
    2 min drive
  • Douala (DLA-Douala Intl.)
    16 min drive

Room options

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Executive Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Bidet
  • Harbour view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Luxury Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Rainfall showerhead
Bathrobes
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
K Hotel Douala
Pool
Parking included
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (41)
The price is NZ$507
for 1 night
includes taxes & fees
16 Nov - 17 Nov
K Hotel Douala

About the area

Douala

A luxury stay in Douala awaits you at Krystal Palace Douala. Within just a 15-minute stroll, you'll find Eko Market and La Nouvelle Liberte. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at SPA Krystal can include massages, body wraps and body scrubs along with reflexology and mani/pedis. Plus you'll find an outdoor swimming pool, free Wi-Fi in public areas and a free manager's reception. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of free airport pick-up service. .With a stay at this 4.5-property class Douala hotel, you'll be 1.9 km (1.2 mi) from Cathedral of Saints Peter and Paul and 2.7 km (1.7 mi) from Espace Doual'art.

What's nearby

  • Eko Market - 10 min walk
  • Cathedral of Saints Peter and Paul - 2 min drive
  • Espace Doual'art - 3 min drive
  • Port of Douala - 5 min drive
  • Douala Grand Mall - 7 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 16 min drive

Restaurants

  • ‪La Reine - ‬11 min walk
  • ‪La Fourchette - ‬7 min walk
  • ‪Café De France - ‬8 min walk
  • ‪Saga africa - ‬11 min walk
  • ‪Restaurant Table d'OR - ‬11 min walk

About this property

Krystal Palace Douala

Luxury hotel with 2 restaurants and full-service spa
Krystal Palace Douala offers its guests a full-service spa and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, gift shops/newsstands, and coffee/tea in common area are also featured at the luxury Krystal Palace Douala. A free shuttle from the airport to the hotel is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Douala hotel.

  • 237 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Manager's reception (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay-per-view films.

Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free airport pick-up shuttle on request
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 16 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference centre

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hospital bed
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Palace Douala

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 77 per person, per night
  • A tax is imposed by the city: EUR 6.10 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number RC/DLA/2009/B/763

We should mention

  • Pool access available from 6:30 AM to 8:30 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Frequently asked questions

What is the cancellation policy at Krystal Palace Douala?

Krystal Palace Douala offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Krystal Palace Douala?

Yep, Krystal Palace Douala has a free self car park.

Is there a spa on site at Krystal Palace Douala?

Yep, SPA Krystal is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Palace Douala have a pool?

Krystal Palace Douala has a pool. The pool is open 6:30 AM to 8:30 PM.

What luxury perks are available at Krystal Palace Douala?

Krystal Palace Douala features a full-service spa, an outdoor pool and 2 restaurants.

Does Krystal Palace Douala serve breakfast?

Sure does, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Krystal Palace Douala?

Yep, there's a free shuttle from the airport to the hotel that runs 24 hours a day on request.

Is there a bar or restaurant at Krystal Palace Douala?

Yep, Krystal Palace Douala has 2 restaurants.

What time are check-in & check-out at Krystal Palace Douala?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Krystal Palace Douala?

No, pets and service animals are not allowed.

Krystal Palace Douala Reviews

Reviews

6.8
Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 2 out of 8 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Nicolas

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalesiboh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023