See all properties
Save

The Empress Hotel

4.0 star property
Beachside hotel, walking distance away from Palace Casino
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Balcony view
Front of property - evening/night
Panoramic Penthouse, Sea View
Free daily buffet breakfast
Panoramic Penthouse, Sea View | View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Douglas Beach
    1 min walk
  • Palace Casino
    5 min walk
  • Gaiety Theatre
    6 min walk
  • Isle of Man (IOM)
    22 min drive

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Highlights

Balcony
Heating
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Heating
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
The Sefton
Pool
Free WiFi
Restaurant
Gym
4.1 out of 5, Very good, (403)
The price is NZ$162
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Sefton

About the area

Douglas

The Empress Hotel puts you in the heart of Douglas, within just a 10-minute stroll of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, The Brasserie Restaurant, is open for dinner. The Piano Bar is the hotel's own piano bar, serving drinks along with lunch and dinner. 2497 square feet (232 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free parking nearby. .Places within a 15-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 5 min walk
  • Gaiety Theatre - 6 min walk
  • Manx Museum - 13 min walk
  • Tynwald - 15 min walk

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬10 min walk
  • ‪The Woodbourne - ‬12 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Bordello - ‬15 min walk

About this property

The Empress Hotel

Beachside hotel, walking distance away from Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 7 October 2024 to 7 November 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

What is the cancellation policy at The Empress Hotel?

The Empress Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Empress Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at The Empress Hotel on 11 Nov 2024 start from NZ$188.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Empress Hotel?

Yep, The Empress Hotel is on Douglas Beach.

Does The Empress Hotel serve breakfast?

You bet, travelers are hooked on the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at The Empress Hotel?

No, The Empress Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Empress Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Empress Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Empress Hotel?

No, only service animals are allowed.

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 303 out of 762 reviews" "
Rating 8 - Good. 332 out of 762 reviews" "
Rating 6 - Okay. 82 out of 762 reviews" "
Rating 4 - Poor. 25 out of 762 reviews" "
Rating 2 - Terrible. 20 out of 762 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dean

Liked: Cleanliness, staff & service
First visit to IOM
Good standard hotel that’s well located for exploring Douglas and wider IOM. Room was of good order and clean excepting all sealants in bathroom were poorly applied. Good value but no better .
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Property conditions & facilities
It appeared to be a few properties joined together
Stayed 7 nights in Jul 2024

10/10 Excellent

Gareth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The piano player was amazing. Made our evening fantastic. Lovely clean hotel look forward to going again. Would book without any hesitation.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and pleasant. Staff very helpful. Food very good - bar snacks recommended both in quality and quantity.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Cyrus

Business traveller
Liked: Cleanliness, staff & service, room comfort
No on site parking
Firstly I had booked this Hotel because is says PARKING AVAILABLE! Which there is no on site parking, it is street parking and you're allowed to park for 16hrs in every 24hrs, yes it is a bit confusing! Some of the side streets are free on road parking but this is a lottery and a bit of a walk to the hotel. The room was clean and comfortable all though you could hear people running up the stairs during the evening and night. The bathroom was of goo quality but required updating, much like the rest of the island a bit run down and dated. the bed was super comfortable and I did wakeup in the night thinking that I was actually in my own bed at home! The staff were pleasant and the food at the piano bar was good although limited, there are a few restaurants if you're prepared to walk along the sea front towards the main town. Breakfast was very good, with a good selection of english buffet, continental and plenty of fruit to eat. I stayed for 8nights on a business trip and would more than likely use the same hotel again.
Stayed 8 nights in Jul 2024

8/10 Good

Steven John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a classic sea view but we were woken by fights and arguments outside on most nights. Breakfast was enjoyable and reasonably well organised. Order taking for tea and kippers was a bit hit and miss. We were very impressed by the food offering (and the staff) in the piano bar. Shame the beer is so expensive! We would return.
Stayed 5 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I requested a early morning call. Which was ignored by the night man. But a resident talking in the hall way luckily woke me up. Other than that enjoyed
Stayed 7 nights in Jul 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr P
Lovely hotel, friendly staff, great location, parking can be hit and miss opposite hotel, room lovely, stayed here several times, i dud notice on this occasion breakfast was "different" no yoghurts, sausages were cheap, i think breakfast is due an overhaul, no kippers 2 days in a row, pastries on one of the days. Other than that spot on.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mustakim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable for a short trip. Staff were very helpful. Good transport links and great location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only comment would be, noise from other rooms. Could hear snoring and talking. Which stopped me sleeping at times, but not sure the hotel would be able to do anything about this.
Stayed 2 nights in Jul 2024

10/10 Excellent

hilary

Liked: Cleanliness, staff & service, property conditions & facilities
As a one night staycation, it fitted the bill. My room was very comfortable and very clean. All the staff l encountered were very pleasant and helpful. The breakfast was excellent, considering it was a buffet. The location is what you would hope for,with views over the harbour and beyond, and close to the shopping area and the Villa Gaiety.
Stayed 1 night in Jul 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here so pleasant room was lovely food excellent staff very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend the Empress.
Had room 406 on the top floor with a sea view and plenty of space. Reasonably quite room with minimal noise from vehicles in the street. Good views out to sea. The floor slightly slopes in parts. Breakfast was included and provided a good range of food. At times it was very busy and there were the occasional short delays whilst items were re-stocked. We ate dinner in the Braserie 3 times and it was good quality. Would recommend the Empress.
Stayed 2 nights in Jun 2024

8/10 Good

Kim

Stayed 1 night in Jun 2024

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service
Very small room and bathroom not particularly comfortable but did the trick. Better value available no doubt.
Stayed 2 nights in May 2024

10/10 Excellent

Govinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars for me
Great views, great room, great friendly service. Room service food also great quality.
Stayed 1 night in Jun 2024

6/10 Okay

Philip

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so friendly place
Stayed 6 nights in May 2024

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly service from all the staff. The hotel was a long walk along the front from the ferry terminal but taxis were available outside on the street in front of the port. Very nice breakfast each morning which offered porridge, kippers and boiled eggs to order as well as cereal, pastries and full English. The room was lovely and clean with views over the sea front (we paid extra for the sea view) In the evening a gentle man was playing the piano in the bar which was pleasant while you had a drink or a bar snack. The restaurant served a small but very nice menu each evening.
Stayed 3 nights in May 2024

10/10 Excellent

Jeannine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ask for the Balmoral room!! View of the bay. Two rooms off the entry: bedroom and a sitting room with the view. Easy walk to the center of town.
Stayed 4 nights in May 2024

10/10 Excellent

Mr R T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ideal for a night with open sea views.
Stayed 1 night in May 2024

4/10 Poor

Ryan

Disliked: Staff & service, room comfort
Cold and small room with noise.
Arriving at the hotel I was told that my room wasn't ready yet but I actually felt they wouldnt allow anyone to check in until the published time. When I did get in my room it was cold and small. After a very early start I tried to rest for a little while but could hear the music from downstairs so struggled. When returning from dinner with a customer the music seemed to switch off around 23.30, the room was still cold and with a small single and thin duvet it was cold. I was then woken up by yet more noise which I think was the pipes from the small radiator in the bathroom. I hardly slept. When asked in the morning they asked how my stay was and when I explained it was very poor they just said "sorry about that" I'd booked a room for later in the year already but will be cancelling this and finding something else.
Stayed 1 night in May 2024