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Bab Al Shams

5.0 star property
Luxury Dubai hotel in Endurance City with 4 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Bab Al Shams

Exterior
Lobby
Couples treatment room(s), sauna, steam room, body treatments
Lobby
3 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Spa
  • Housekeeping
The price is NZ$1,255
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Al Qudra Road, Dubai, Dubai, 8168
  • Dubai International Endurance City
    7 min drive
  • Ų§Ł„ŁŲ±Ų³Ų§Ł†
    1 min walk
  • Dubai Investment Park Station
    36 min drive
  • Dubai (DXB-Dubai Intl.)
    71 min drive

Room options

View all photos for Family Suite, 2 Bedrooms (Deluxe)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, 2 Bedrooms (Deluxe)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
2 bedrooms
Hairdryer
  • 102 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony, Garden View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, Terrace

In-room safe, desk, laptop workspace, iron/ironing board

Family Room, Terrace

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
Shower/bath combination
  • 74 sq m
  • Desert view
  • Sleeps 6
  • 2 Single Beds and 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Terrace (Desert View)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Terrace (Desert View)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 47 sq m
  • Desert view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms (Desert Pool Villa)

Villa, 2 Bedrooms (Desert Pool Villa)

Villa, 2 Bedrooms (Desert Pool Villa)

Highlights

Deck/patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 244 sq m
  • Desert view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Twin Room (Desert View)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room (Desert View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
Shower/bath combination
  • 36 sq m
  • Desert view
  • Sleeps 3
  • 2 Single Beds

Family Room, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
2 bedrooms
Hairdryer
Bidet
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Suite

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Separate bedroom
  • 65 sq m
  • Desert view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, Terrace (Desert View)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room, Terrace (Desert View)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 46 sq m
  • Desert view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 1 Bedroom (Desert Pool Villa)

In-room safe, desk, laptop workspace, iron/ironing board

Villa, 1 Bedroom (Desert Pool Villa)

Highlights

Deck/patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 187 sq m
  • Desert view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
Shower/bath combination
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Separate bedroom
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, Terrace, Garden View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Twin Room, Terrace, Garden View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, Garden View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
Shower/bath combination
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Terrace, Garden View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Terrace, Garden View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Desert View)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed (Desert View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Renovated in 2022
Hairdryer
Bidet
Shower/bath combination
  • 37 sq m
  • Desert view
  • Sleeps 3
  • 1 King Bed

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Exterior

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Breakfast included
Parking included
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (4)
The price is NZ$612
for 1 night
includes taxes & fees
10 Jan - 11 Jan
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About the area

Dubai

A luxury stay in Dubai awaits you at Bab Al Shams. You'll be 3.8 km (2.4 mi) from Al Qudra Lake and 49.6 km (30.8 mi) from Dubai Exhibition Centre. Highlights at this family-friendly hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The family restaurant, Al Hadeerah, serves Middle Eastern cuisine and is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the gym, kids' club, sauna and kids' swimming pool. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free full breakfast is offered between 6:30 AM and 11:30 AM. There's also the convenience of free valet parking. .Sights in the region of this 5-property class Endurance City hotel include Dubai Marina Mall and Marina Beach.

What's nearby

  • Dubai International Endurance City - 7 min drive
  • Al Qudra Lake - 14 min drive
  • Dubai Exhibition Centre - 34 min drive
  • Dubai Marina Mall - 42 min drive
  • Marina Beach - 59 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 71 min drive

Restaurants

  • ā€ŖAnwa - ā€¬1 min walk
  • ā€ŖAl Hadheerah Desert Restaurant - ā€¬8 min walk
  • ā€ŖSunset Terrace - ā€¬11 min drive
  • ā€Ŗ1762 at the Dubai Airshow - ā€¬37 min drive
  • ā€ŖRooftop Bar Bab Al Shams - ā€¬1 min walk

About this property

Bab Al Shams

Luxury Dubai hotel in Endurance City with 4 restaurants
Bab Al Shams offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness centre. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the pool bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a rooftop terrace, and spa services are also featured at the luxury Bab Al Shams. Free valet parking is available. A complete renovation of Bab Al Shams was completed in May 2022.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 115 guestrooms or units
  • 2 levels
  • 4 dining venues
  • Conference rooms
  • Built in 2004
  • Full breakfast (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Bab Al Shams offers 115 air-conditioned accommodations with a safe and complimentary bottles of water. Premium satellite televisions are provided.

Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 11:30 AM
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Hadeerah
  • Anwa
  • Ninive Bab Al Shams
  • Zala

Things to do

  • 3 outdoor pools
  • Archery
  • Bicycle storage
  • Children's club
  • Children's pool
  • Ecotours
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Horseback riding/rentals
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bab Al Shams Desert
Bab Al Shams Desert Endurance City
Bab Al Shams Desert Resort
Bab Al Shams Desert Resort Endurance City
Bab Al Shams Resort
Bab Shams Desert Resort
Bab Shams Resort
Bab Al Shams Desert Resort Spa
Bab Al Shams Desert Resort Dubai
Bab Al Shams Desert Dubai

Frequently asked questions

What is the cancellation policy at Bab Al Shams?

Bab Al Shams offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bab Al Shams?

As of 27 Dec 2024, prices found for a 1-night stay for 2 adults at Bab Al Shams on 12 Jan 2025 start from NZ$1,244.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bab Al Shams?

Yep, Bab Al Shams has free valet parking.

Are there any beaches close to Bab Al Shams?

The closest beach to Bab Al Shams is Marina Beach (31.6 km).

Is there a spa on site at Bab Al Shams?

Yep, Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Bab Al Shams have a pool?

Bab Al Shams has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Bab Al Shams?

Bab Al Shams features 3 outdoor pools, a full-service spa and 4 restaurants.

Is Bab Al Shams family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bab Al Shams is a hit with families.

Does Bab Al Shams serve breakfast?

Yep, complimentary full breakfast is offered daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Bab Al Shams?

No, Bab Al Shams does not offer an airport shuttle service.

Is there a bar or restaurant at Bab Al Shams?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bab Al Shams?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bab Al Shams?

No, only service animals are allowed.

Bab Al Shams Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 976 reviews" "
Rating 8 - Good. 207 out of 976 reviews" "
Rating 6 - Okay. 46 out of 976 reviews" "
Rating 4 - Poor. 23 out of 976 reviews" "
Rating 2 - Terrible. 7 out of 976 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing from beginning to end. Canā€™t recommend this place enough. Became one of our favorite places ever.
Stayed 1 night in Aug 2024

10/10 Excellent

Sandzhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staycation in the desert
We had a wonderful stay. The hotel shares a similar aesthetic and atmosphere with Al Wathba in Abu Dhabi, but with a cozier feel and modern touches that we really enjoyed. The service was impeccable. While the food didn't quite reach the heights of some luxury hotels we've experienced, it wasn't a major drawback, and the overall experience was fantastic.
Stayed 1 night in Aug 2024

10/10 Excellent

Emiliana, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel experience was amazing, staff very friendly and helpful , foods was great and they offer dinning and drinks discounts.
Stayed 1 night in Aug 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort it is beautiful
Stayed 2 nights in Jun 2024

10/10 Excellent

Jalal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning. More than we expected. Food was top notch, and the resort was well manicured.
Stayed 1 night in May 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Salome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salome
Perfect retreat in the desert. We stayed one night and wished we had stayed longer. The staff was welcoming and looking to give us the best service. The room was very nice, big and clean and the bedding so comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Assad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Peter

Stayed 2 nights in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Tassos, Plainview

Ī¦
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely stay and extremely family friendly. Even for our 1.5 year old.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shirish

Stayed 1 night in Apr 2024

6/10 Okay

Mustafa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

ANA

Stayed 1 night in Mar 2024

10/10 Excellent

Kayleigh

Stayed 1 night in Mar 2024

10/10 Excellent

carmina

Stayed 3 nights in Mar 2024

6/10 Okay

Noor

Stayed 2 nights in Mar 2024

10/10 Excellent

Christiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with excellent service and very attentive staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5star service all around, fabulous place
Stayed 2 nights in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Samantha

Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful resort. Bad service.
Great property but bad service. Don't believe the "Garden View" pictures they post. I was given a room with absolutely no view, just a wall, and they said oops sorry we have no other choice today. Promised to update us the next day whether there would be a better room but of course they never called back. During the checkout we raised this issue again and the front desk manager responded "hope we can give you better room next time" which I felt was so fake because what is the chance we would visit this remote dessert resort again after such service?! We forgot 3 sets of swimsuits and only realized this 3 days later on the way to the airport. Why can't they contact us when they found them in the room I can't understand - is that what luxury service supposed to be? I asked if they can send them to our Home country vĆ­a post (we will pay of course) - they refused and asked us to arrange the pickup and shipment ourselves. After Jumeira Al Qasr which was so wonderful, this stay at Bab Al Shams was disappointing, not at the resort - Ć­t was beautiful, but at the people here.
Stayed 2 nights in Feb 2024

10/10 Excellent

LEI, Beijing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with traditional arabic style room and mysterious atmosphereļ¼Œ very impressive!
Stayed 1 night in Feb 2024