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Holiday Inn Dubai - Al Barsha by IHG

4.0 star property
Hotel with a full-service spa, a quick walk to Mall of the Emirates

Photo gallery for Holiday Inn Dubai - Al Barsha by IHG

Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Restaurant
Point of interest
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Parking included
  • Breakfast available
The current price is NZ$587
includes taxes & fees
26 Feb - 27 Feb

Explore the area

Map
Sheikh Zayed Road, P.O. Box 115443, Dubai
  • Ski Dubai
    ‪7 min walk‬
  • Mall of the Emirates
    ‪8 min walk‬
  • Souk Madinat Jumeirah
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Memory-foam beds, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Memory-foam beds, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, City View

Memory-foam beds, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Balcony, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, City View (Bath/Shower Combo)

Memory-foam beds, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, City View (Bath/Shower Combo)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 72 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, View (Atrium View)

Memory-foam beds, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, View (Atrium View)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 31 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds, City View

Premium Room, 2 Single Beds, City View

Premium Room, 2 Single Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room

Memory-foam beds, minibar, in-room safe, individually decorated

Premium Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, City View

Memory-foam beds, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Accessible Bathtub, City View

Memory-foam beds, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Accessible Bathtub, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Memory-foam beds, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Memory-foam beds, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View

Memory-foam beds, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Dubai, Mall Avenue

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (914)
The price is NZ$167
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hilton Garden Inn Dubai, Mall Avenue

About the area

Dubai

Holiday Inn Dubai - Al Barsha by IHG puts you in the centre of Dubai, 0.6 km (0.4 mi) from Mall of the Emirates and 4.2 km (2.6 mi) from Burj Al Arab. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to Spa Azure can include deep-tissue massages and Swedish massages along with body scrubs, facials and aromatherapy. The family restaurant, The Gem Garden - Cont, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the nightclub, gym, Turkish bath/hammam and sauna. 491 square feet (46 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Places within a 15-minute drive of this 4-property class Al Barsha hotel include Dubai Marina Mall and Burj Khalifa.

What's nearby

  • Ski Dubai - 7 min walk
  • Mall of the Emirates - 8 min walk
  • Souk Madinat Jumeirah - 5 min drive
  • Burj Al Arab - 7 min drive
  • Marina Beach - 13 min drive

Getting around

  • Mashreq Metro Station - 4 min walk
  • Dubai (DXB-Dubai Intl.) - 30 min drive

Restaurants

  • ‪Al Romansiah Al Barsha - ‬5 min walk
  • ‪Maraya Trends - ‬3 min walk
  • ‪حارات الشام - ‬3 min walk
  • ‪Ezaz Lounge Bar at Ibis Mall of the Emirates - ‬4 min walk
  • ‪The Hungry Monkey Pub & Cocktail Lounge - ‬2 min walk

About this property

Holiday Inn Dubai - Al Barsha by IHG

Hotel with a full-service spa, a quick walk to Mall of the Emirates
Holiday Inn Dubai - Al Barsha by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 491 square feet (46 square metres) and includes conference space. A children's pool, a nightclub, and a sauna are also featured at the business-friendly Holiday Inn Dubai - Al Barsha by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 4-star Dubai hotel is smoke free.

  • 1 building
  • 309 guestrooms or units
  • 7 levels
  • Conference rooms
  • 491 sq ft of conference space
  • 46 sq. m of conference space
  • Built in 2008
  • Nightclub
  • Karaoke
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Holiday Inn Dubai - Al Barsha by IHG offers 309 accommodations with iPod docking stations and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature memory foam mattresses. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Azure. Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Hindi, Italian, Portuguese, Russian, Spanish, Thai, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 75 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Gem Garden - Cont

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Karaoke
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 491 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from 1 March 2025 to 31 December 2025 (dates subject to change).
The property will be renovating from 1 March 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Dubai - Al Barsha by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 120.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 per person
  • Airport shuttle fee: AED 200 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 120.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 605680

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Al Barsha Holiday Inn
Holiday Inn Dubai Al Barsha
Holiday Inn Hotel Dubai Al Barsha
Holiday Inn Dubai-Al Barsha Hotel Dubai
Holiday Inn Dubai Al Barsha Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Dubai - Al Barsha by IHG?

Holiday Inn Dubai - Al Barsha by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Dubai - Al Barsha by IHG?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Dubai - Al Barsha by IHG on 26 Feb 2025 start from NZ$580.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Dubai - Al Barsha by IHG?

Yep, Holiday Inn Dubai - Al Barsha by IHG has a free self car park and free valet parking.

Are there any beaches close to Holiday Inn Dubai - Al Barsha by IHG?

The closest beach to Holiday Inn Dubai - Al Barsha by IHG is Marina Beach (6.5 km).

Is there a spa on site at Holiday Inn Dubai - Al Barsha by IHG?

Yep, Spa Azure is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Holiday Inn Dubai - Al Barsha by IHG have a pool?

Holiday Inn Dubai - Al Barsha by IHG has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM. The property will be renovating the swimming pool from March 1 2025 until December 31 2025 (completion date subject to change).

What luxury perks are available at Holiday Inn Dubai - Al Barsha by IHG?

Holiday Inn Dubai - Al Barsha by IHG features a full-service spa, a nightclub and a health club. All guestrooms come with deep soaking tubs, memory foam beds and 24-hour room service.

What makes Holiday Inn Dubai - Al Barsha by IHG a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Dubai - Al Barsha by IHG.

Is Holiday Inn Dubai - Al Barsha by IHG family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Holiday Inn Dubai - Al Barsha by IHG is a hit with families.

Are there hot tubs in the rooms at Holiday Inn Dubai - Al Barsha by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Holiday Inn Dubai - Al Barsha by IHG serve breakfast?

Yep, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Holiday Inn Dubai - Al Barsha by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Holiday Inn Dubai - Al Barsha by IHG?

Yep, they've got a lounge bar and an onsite restaurant. The property will be renovating its dining venue from March 1 2025 until December 31 2025 (completion date subject to change).

What time are check-in & check-out at Holiday Inn Dubai - Al Barsha by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Dubai - Al Barsha by IHG?

No, pets and service animals are not allowed.

Holiday Inn Dubai - Al Barsha by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 678 reviews
Rating 8 - Good. 253 out of 678 reviews
Rating 6 - Okay. 60 out of 678 reviews
Rating 4 - Poor. 18 out of 678 reviews
Rating 2 - Terrible. 18 out of 678 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Syed

Disliked: Cleanliness, staff & service, property conditions & facilities
Very average
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
As expected
Holiday Inn. You know what you get. Overall very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Masood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Masood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our business trip. Would like to thank Jamila for all her support and making our stay comfortable. Excellent customer service. Breakfast is good and have lots of variety.. Location is perfect and close to all amenities. Many Restaurants are close by. Mall of emirates is 10 minutes walk, metro train station is 5 minutes away.
Stayed 2 nights in Oct 2024

6/10 Okay

Madhur

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The stay was bittersweet of sorts. Started on a high note of great check in and very good standards and services by staff to finding dead insects in Asian breakfast which was acknowledged by chef and presumably corrective actions taken to the Hotel suddenly showing a cheap attitude to charging AED 20 for empty plates and cutlery one fine morning out of my 9 nights stay for which I paid AED 610+ per night. That was the lowest point and spoilt the overall stay experience. Given a chance again i would not stay with them rather opt for Novotel Al Barsha barely 500 meters away
Stayed 9 nights in Oct 2024

10/10 Excellent

Masood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jun 2024

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay , thanks to all staff , specifically for Jamila in the receptionnfor her support.. The rooms are great, breakfast international with variety, and everything was exceeding expectations. I recommend this hotel for everyone.
Stayed 6 nights in May 2024

10/10 Excellent

Demis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel, very high quality for the price point. Comfortable bed, spacious room, efficient and quiet Air-Con. Clean and modern, great breakfast.
Stayed 5 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
Everything is available within walking distance. Quick access to main highway. Excellent breakfast
Stayed 2 nights in May 2024

6/10 Okay

Mohamed

Liked: Property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

aLi

Business traveller
Disliked: Amenities
Staying in this Property since last couple of years for business travel. Everything is fine about the Property, except the fact that the management is not supportive.. Atleast in my case this time. May be my mistake but things happens and we need to be cooperative. I tried booking this stay when i was in mainland China but to due to the very common email glitch there, it never completed on my computer screen - - & i always reserve non-refundable booking and pay at the time of booking.. Then when i arrived HK after a week and had flawless Internet Connection, i started the non-refundable reservation again and completed it & paid it. When I arrived Dubai a couple of days ago and checked-in this Property, i was told that there are 2 Paid Reservations under my name for the same dates and both are paid. I asked them to CANCEL one and refund and check me in on the other one. Unfortunately they flately refused and said that since i booked with 3rd Party Expedia, therefore i should talk with Expedia only and not from them. And also that i why did i booked through Expedia and not directly with them etc.. I contact Expedia and they says they are trying to contact Property and not been able to get through. Expedia help said that they are trying to resolve the issue and will revert in a day and then 2 days and then 3 days. And one of my duplicate bookings got cancelled as welll without refund. now finally, just before my check out, Expedia emailed me that Property didnt approve
Stayed 4 nights in May 2024

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Leonid

Business traveller
Disliked: Amenities, property conditions & facilities
Couldn’t arrive to the property because it was all flooded. Area around was not reachable. And it was unsafe to go to the hotel. Everything around was dirty and the staff told me that the hotel was flooded. When I called the staff was completely not helpful. I had to stay in another location
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a good happy welcome from Lin, she arranged storage of our luggage till we could check in. We were able to check in early and had a room on club lounge floor. Everything was spotless and very comfortable. We only ate breakfast in the hotel and were not disappointed, good selection of buffet food from different continents, food was tasty and hot. Staff were attentive and cheerful. The metro was a short walk away, which is very good value, as was the Mall of the Emirates. The hotel arranged for a taxi to take us to the airport, it was early, the driver was good and the car comfortable. Would recommend this hotel, the staff are brilliant.
Stayed 3 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very polite and helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
An average hotel in a good location
The hotel is average. I chose it based on location and price, but didn’t think it is value for price paid.
Stayed 4 nights in Feb 2024

8/10 Good

Shehryar

Liked: Cleanliness
Stayed 4 nights in Jan 2024

2/10 Terrible

Dianne

Disliked: Staff & service, amenities, property conditions & facilities
Not up to standard
Stayed 3 nights in Jan 2024

10/10 Excellent

IBRAHIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sumeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure travel
Wonderful stay!!
Stayed 7 nights in Dec 2023

10/10 Excellent

nita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous short stay
I was really happy to have secured an early check in courtesy of Wilma who was very friendly and caring. I was given discounted breakfast vouchers and a very comfortable room with all facilities. I will definitely stay here again
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023