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Pullman Dubai Downtown

5.0 star property
Luxury hotel with full-service spa and free valet parking

Photo gallery for Pullman Dubai Downtown

Outdoor pool, pool umbrellas, pool loungers
Deluxe Suite, 1 King Bed | View from room
Exterior
Premium bedding, down duvets, pillow-top beds, free minibar items
Premium bedding, down duvets, pillow-top beds, free minibar items

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
The current price is NZ$294
includes taxes & fees
14 Mar - 15 Mar

Explore the area

Map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Dubai Fountain
    ‪13 min walk‬
  • Souk al Bahar
    ‪14 min walk‬
  • Dubai Opera
    ‪16 min walk‬
  • Dubai (DXB-Dubai Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • 61 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • 64 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Burj Khalifa View)

Premium bedding, down duvets, pillow-top beds, free minibar items

Executive Room, 1 King Bed (Burj Khalifa View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
Blackout curtains
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • 48 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar items

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
Blackout curtains
  • 32 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Radisson Blu Hotel Dubai Waterfront

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (1003)
The price is NZ$188
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Radisson Blu Hotel Dubai Waterfront

About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Pullman Dubai Downtown. You'll be 2.3 km (1.5 mi) from Dubai Mall and 2 km (1.3 mi) from Burj Khalifa. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to Wellbeings Spa can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Couqley French Brasserie, serves international cuisine. Lolita Pool Bar & Lounge is the hotel's own bar. Enjoy the gym, sauna and pool loungers as well as access to racquetball/squash. 3423 square feet (318 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 5-property class Downtown Dubai hotel, attractions include Dubai Fountain and Dubai Aquarium & Underwater Zoo.

What's nearby

  • Dubai Fountain - 13 min walk
  • Dubai Opera - 16 min walk
  • Burj Khalifa - 4 min drive
  • Dubai Aquarium & Underwater Zoo - 5 min drive
  • Dubai Mall - 5 min drive

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai (DXB-Dubai Intl.) - 21 min drive

Restaurants

  • ‪Iran Zamin Restaurant - ‬8 min walk
  • ‪FireLake Grill House & Cocktail Bar - ‬6 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Honeycomb Hi-Fi - ‬2 min walk
  • ‪TABŪ Dubai - ‬3 min walk

About this property

Pullman Dubai Downtown

Luxury hotel with full-service spa and free valet parking
Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square metres) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 340 guestrooms or units
  • 19 levels
  • 3423 sq ft of conference space
  • 318 sq. m of conference space
  • Built in 2014
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Wellbeings Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BreadHouse Bistro&Bakery
  • Couqley French Brasserie
  • Lolita Pool Bar & Lounge

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,423 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (127 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 130 for adults and from AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Frequently asked questions

What is the cancellation policy at Pullman Dubai Downtown?

Pullman Dubai Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Dubai Downtown?

As of 1 Mar 2025, prices found for a 1-night stay for 2 adults at Pullman Dubai Downtown on 14 Mar 2025 start from NZ$284.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Dubai Downtown?

Yep, Pullman Dubai Downtown has a free self car park, free valet parking and free extended parking.

Are there any beaches close to Pullman Dubai Downtown?

The closest beach to Pullman Dubai Downtown is Marina Beach (17.5 km).

Is there a spa on site at Pullman Dubai Downtown?

Yep, Wellbeings Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Pullman Dubai Downtown have a pool?

Pullman Dubai Downtown has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pullman Dubai Downtown?

Pullman Dubai Downtown features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Pullman Dubai Downtown a romantic place to stay?

Couples spa treatments and poolside dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Pullman Dubai Downtown.

Is Pullman Dubai Downtown family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Pullman Dubai Downtown is a hit with families.

Does Pullman Dubai Downtown serve breakfast?

Yep, buffet breakfast is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Pullman Dubai Downtown?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pullman Dubai Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman Dubai Downtown?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Pullman Dubai Downtown?

No, pets and service animals are not allowed.

Pullman Dubai Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1003 reviews
Rating 8 - Good. 207 out of 1003 reviews
Rating 6 - Okay. 77 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so nice and clean, looks very modern and well taken care of. Also, the staff is very friendly and always willing to assist you. Finally, the location. There’s plenty of places to shop and eat without walking distance from the hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Mohammed Shamsul

Liked: Cleanliness, staff & service, property conditions & facilities
Great service all round.

10/10 Excellent

Sung Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Esther, Dubai

Disliked: Cleanliness, property conditions & facilities
“The cleanliness at this property is shockingly poor, with significant issues left unaddressed. Additionally, the ongoing construction, with loud wall pounding throughout the night, makes it impossible to get any sleep. This is unacceptable.”
Stayed 2 nights in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Cecile

Stayed 4 nights in Nov 2024

10/10 Excellent

Jael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. It’s cute clean spacious and a great location.
Stayed 7 nights in Nov 2024

10/10 Excellent

Caroline, Hazlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend it!
Stayed 8 nights in Nov 2024

10/10 Excellent

wishudeep

Liked: Cleanliness, staff & service
Amazing staff
Stayed 3 nights in Nov 2024

2/10 Terrible

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay at the Pullman downtown and everyone was super friendly. Only downfall was getting a sunbed in the morning as their is limited seats at the top.
Stayed 9 nights in Nov 2024

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect 👌
Stayed 9 nights in Oct 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and beautiful
Stayed 2 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 9 nights in Nov 2024

8/10 Good

Maneesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mustafa Behzat

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nıce locatoom clean hotel but servıce amd breakfast compare wıth Pullman JŞT was noy good ay all .
Stayed 4 nights in Nov 2024

8/10 Good

Claudia

Liked: Cleanliness, amenities
A lot of construction
Stayed 4 nights in Nov 2024

10/10 Excellent

MAHBUBA BEGUM AND NABEEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Close proximity to the shopping mall. And nearby excursions. Staff and friendly l.
Stayed 7 nights in Nov 2024

10/10 Excellent

Aleksandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great, we had a problem with the Room service but the front desk reacted very good to the situation.
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No late checkout available again !
Good hotel, perfect location for doing business. Only issue is lack of late checkout on rooms, which meant changing for our flights home in the toilets after a full day of business meetings before heading to the airport for the overnight flight home.
Stayed 4 nights in Nov 2024

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the location was very convenient; it is a walking distance from the Burj Khalifa. The staff were amazing, a special thanks to OBAID, he really loves what he does; he goes above and beyond to ensure you are well taken care of, he really exceeded all my expectations.

10/10 Excellent

Freweini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

nadeen

Stayed 7 nights in Oct 2024

8/10 Good

Iftakhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were attracted to this property as it had gym facilities and reasonably early check-in. Due to flights times we needed a early check in and early check out. The early check-in did not materialize as there were delays on one of the rooms and reception seemed in a state of some confusion. But the desk was open 24 hours so dialogue was always possible. Room servicing and domestics were good though, so this helped settle us. Other staff were good. The running machines in the gym had damaged or missing safety line/clips so my tee shirt got damaged. I did speak to gym management team to draw attention to the problem and they were going to address it. The slat machine adjacent to the running machines did not work. There was no rowing machine but there was other pulling equipment so overall I was happy with the gym setup. We love walking and it was possible to walk to main shopping areas like the Dubai Mall/Burj Khalifa.
Stayed 5 nights in Oct 2024

10/10 Excellent

Florence

Stayed 2 nights in Aug 2024

10/10 Excellent

kirk

Stayed 6 nights in Oct 2024