4/10 Poor
Andrew, naples
9 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
From the get go the room at a nearly $1K US a night had so many many things not working properly it was awful. It was a challenge to find correct lighting. Auto curtains did not work. The air conditioning did not get it cool enough and the smell of the room was awful. We should have moved the next day !!! Whatās worse is we had attended a Halloween event and upon return had a major issue !!! A cab returned us to the hotel and requested 4 times the amount it had cost to get to the event. SCAM/FRAUD
The hotel only caused more problems now ever the front desk tried to help w/overall extremely poor attempt to correct or compensate. This could have easily been avoided had the security/front door been a lil brighter. He actually pushed me to pay the rate almost as if he was in on the scam !!!!
This issue is NOT RESOLVED w/the W trying to dismiss the actions even after review of camera trying to pass the blame !!!
My ancillary time for this issue is now into the hrs and they feel a small compensation of incidentals will suffice. THEY R WRONG !!
Andrew
Stayed 3 nights in Oct 2024