8/10 Good
Vanessa
Travelled with family, Travelled with group
2 Nov 2024
Liked: Cleanliness, room comfort
Charming hotel with room for improvement
We recently stayed at Ariel House for a week with friends to celebrate our daughter’s graduation. The hotel has a charming, quaint feel, with beautiful period decor that fits the setting, but there were several aspects that could definitely be improved. Starting with the positives, the hotel’s ambiance is cozy and quintessentially Irish, which initially set a warm and welcoming tone. The location is also convenient for exploring and within walking distance of the Aviva Stadium which makes it specially convenient for concert goers.
However, we did find some areas lacking. The amenities are minimal for what we would consider a luxury stay. Some of the front desk staff were very accommodating, attentive and displayed great customer service. However, other staff members seemed less geared toward hospitality which led to a mixed experience towards attentiveness. Our room’s bathroom, especially the shower, could use some updating. Water was leaking onto the floor every time we used the shower, an inconvenience we noticed throughout our stay. Also, the bedding would benefit from a refresh to enhance comfort. Lastly, housekeeping not always replenished toiletries, which required us to follow up with the front desk at first.
Overall, while Ariel House has a certain charm and a good location, it could benefit from more attentive customer service and updates to the rooms to bring it closer to luxury standards. It’s a nice option for a short stay if you value atmosphere over amenities.
Vanessa
Stayed 6 nights in Oct 2024
