4/10 Poor
John
19 Jan 2025
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very disappointing
I stay in hotels all over the world and this is absolutly not a 5 star hotel ,barely a three. I have known this hotel for years and decided to book for a 4 day trip. On arrival the main building is lovely, serving staff in the bar and resturant were very friendly although young and inexperienced and the main grounds are well cared for. Thats where the positives stop. As a VIP location for Expedia and with my platinum status I should he’s been offered a room upgrade and discount on a meal spend. I was never offered this. The hotel listed EV chargers. All were out of order. When we got to the room it was 13 degrees and would not go up. They sent someone to look at it and it was stuck then at 27 degrees for a few hours before returning to 13 degrees. The list of items that were not working kept growing, the fridge in the room as well as the kettle. The decor was tired and dirty in places with loose sockets,cracked tiles in the bathroom and ripped lampshades. We had a light in the rooms internal hallway that kept flashing all night. The icemaker in the hallway also did not work. Then weirdly the bar closed at 11 midweek which almost every person I spoke with thought was way too early and the prices were more in keeping with the tourist traps in the city. Sadly I would seriously think twice about booking here this Fawlty Towers again.
John
Stayed 4 nights in Jan 2025