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The Suites Hotel at Waterfront Plaza

2.5 star property
Family-friendly hotel with 2 restaurants and free breakfast

Photo gallery for The Suites Hotel at Waterfront Plaza

32-inch flat-screen TV with cable channels, TV
Exterior
Condo, 2 Bedrooms | Private kitchen
Indoor pool
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Housekeeping
The current price is NZ$254
includes taxes & fees
17 Apr - 18 Apr

Explore the area

Map
325 Lake Avenue S., Duluth, MN, 55802
  • Duluth Entertainment Convention Center
    ‪7 min walk‬
  • Aerial Lift Bridge
    ‪7 min walk‬
  • AMSOIL Arena
    ‪10 min walk‬
  • Duluth, MN (DLH-Duluth Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 2 Double Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 1 King Bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Multiple Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Condo, 1 Bedroom, 1 King Bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Condo, 1 Bedroom, 1 King Bed, Accessible

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 2 Double Beds, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Double Beds, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Condo, 2 Bedrooms

Desk, laptop workspace, blackout curtains, iron/ironing board

Condo, 2 Bedrooms

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Studio (With Jetted Tub)

Premium Studio (With Jetted Tub) | Living area

Premium Studio (With Jetted Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Duluth

A family-friendly stay in Duluth awaits you at The Suites Hotel at Waterfront Plaza. Within steps you'll find S.S. William A. Irvin Ore Boat Museum and Lake Superior within a 10-minute stroll. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a complimentary breakfast. .The restaurant, Old Chicago Pizza, serves Italian cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Business travelers can take advantage of a meeting room and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Canal Park hotel include University of Minnesota Duluth and Miller Hill Mall.

What's nearby

  • Duluth Entertainment Convention Center - 7 min walk - 0.6 km
  • Aerial Lift Bridge - 7 min walk - 0.6 km
  • AMSOIL Arena - 10 min walk - 0.9 km
  • Bayfront Festival Park - 10 min walk - 0.9 km
  • North Shore Scenic Railroad - 16 min walk - 1.4 km

Getting around

  • Duluth, MN (DLH-Duluth Intl.) - 12 min drive

Restaurants

  • ‪Grandma's Saloon & Grill - ‬7 min walk
  • ‪Lyric Kitchen Bar - ‬10 min walk
  • ‪Dairy Queen - ‬2 min walk
  • ‪Hoops Brewing - ‬1 min walk
  • ‪Pizza Lucé Duluth - ‬7 min walk

About this property

The Suites Hotel at Waterfront Plaza

Family-friendly hotel with 2 restaurants and free breakfast
The Suites Hotel at Waterfront Plaza offers its guests a kids' pool, an indoor pool, Access to hot tub, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A fitness centre, a vending machine, and an arcade/games room are also featured at the family-friendly The Suites Hotel at Waterfront Plaza. Self parking is free.

Smoking is allowed in designated areas at this Duluth hotel.

  • 132 guestrooms or units
  • 2 dining venues
  • Breakfast available (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Games room or arcade
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
The Suites Hotel at Waterfront Plaza offers 132 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Duluth hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Old Chicago Pizza
  • Red Lobster

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125.00 per stay), plus a deposit of USD 0 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 125 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 7.5 per cent tourism fee will be charged
  • Service fee: 7.88 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 0 per stay
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Suites Hotel Waterfront Plaza Duluth
Suites Hotel Waterfront Plaza
Suites Waterfront Plaza Duluth
Suites Waterfront Plaza
The Suites At Waterfront Plaza
The Suites Hotel at Waterfront Plaza Hotel
The Suites Hotel at Waterfront Plaza Duluth
The Suites Hotel at Waterfront Plaza Hotel Duluth

Frequently asked questions

What is the cancellation policy at The Suites Hotel at Waterfront Plaza?

The Suites Hotel at Waterfront Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Suites Hotel at Waterfront Plaza?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at The Suites Hotel at Waterfront Plaza on 17 Apr 2025 start from NZ$221.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Suites Hotel at Waterfront Plaza?

Yep, The Suites Hotel at Waterfront Plaza has a free self car park.

Are there any beaches close to The Suites Hotel at Waterfront Plaza?

The closest beach to The Suites Hotel at Waterfront Plaza is Park Point Beach (4.3 km).

Does The Suites Hotel at Waterfront Plaza have a pool?

The Suites Hotel at Waterfront Plaza has an indoor pool and a kids' pool. The pool is open 8 AM to 10:00 PM.

What luxury perks are available at The Suites Hotel at Waterfront Plaza?

The Suites Hotel at Waterfront Plaza features an indoor pool, 1 hot tub and 2 restaurants.

Is The Suites Hotel at Waterfront Plaza family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that The Suites Hotel at Waterfront Plaza is a hit with families.

Does The Suites Hotel at Waterfront Plaza serve breakfast?

You bet, our guests highly rate the free self-service brekkie here! Offered on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at The Suites Hotel at Waterfront Plaza?

No, The Suites Hotel at Waterfront Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at The Suites Hotel at Waterfront Plaza?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Suites Hotel at Waterfront Plaza?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Suites Hotel at Waterfront Plaza Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 312 out of 1016 reviews
Rating 8 - Good. 244 out of 1016 reviews
Rating 6 - Okay. 219 out of 1016 reviews
Rating 4 - Poor. 161 out of 1016 reviews
Rating 2 - Terrible. 80 out of 1016 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, Forest Lake

Stayed 1 night in Dec 2024

10/10 Excellent

Donna M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly The Hotel was clean and comfortable.
Stayed 1 night in Dec 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

A

Travelled with family
Liked: Cleanliness, staff & service, amenities
My family and I stay here almost once a year because it is very spacious and you have great access to Bentleyville for Christmas and fireworks for the 4th. It is reasonably priced but it is quite loud and glad they did update the pull out couch mattress(at least in the recent room) as I’ve normally not gotten a great nights sleep. Have never had the breakfast since Duluth has too many great options in that realm to waste stomach space on hotel buffet stuff. The staff has been pretty nice and accommodating. I do recommend it for those on a budget. There is a chance you’ll have a room without a window so treat it as a place to rest. Given the size of the rooms and amenities it could be good for someone needing a long term stay.
Stayed 1 night in Dec 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have loved The Suites at Waterfront Plaza in the past. Things seemed a little down at the heel this time. We will still be back, though.
Stayed 1 night in Dec 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Worked perfect for us. We will use this hotel again. Pay attention. Dogs are allowed and they are all over this place. If that is a problem, don’t stay here. There are steps into the building but once inside no stairs.
Stayed 4 nights in Dec 2024

10/10 Excellent

Crystal

Stayed 2 nights in Dec 2024

4/10 Poor

Rachel

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Front desk staff are unprofessional and lacking in customer service. Our 1br “condo” looked like a rundown cheap hostel with mismatched, torn, stained, oddly placed furniture. The bathroom was weird and dark and the shower head wouldn’t stay at a proper height. The bedroom was fine minus the torn lamp shade and mismatched bulb colors that gave the room a dystopian feel. Everything about the room felt low-budget. The staff at the front desk were super rude when we needed keys repaired to our room when they lost their coding through an error on their end. We felt like an inconvenience for needing help with the desk attendant audibly sighing and rolling her eyes at us and complaining about having to reset the key. Super unprofessional. Our 8 yr old daughter picked up on the odd behavior and asked why that person was being so mean. The lobby is rundown and shabby. The only thing this place has going for it is location. Would be amazing if they could get it together and invest in the facility and paying to hire more professional staff.
Stayed 4 nights in Dec 2024

6/10 Okay

Donna

Disliked: Staff & service, property conditions & facilities
Suite we stayed in had a musty smell. Hot tub was highly over chlorinated very strong to breathe and burned nostrils. Front desk staff was not very professional
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Carter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

WENDY LEHNER

Travelled with partner
Disliked: Staff & service
Big suites!!! Great area to walk around staff seemed uptight yelling at people during breakfast which was just ok.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacob

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with our reservation not updating on their end through expedia and the front desk guy worked it out quickly and efficiently. I could tell that it was the last thing he wanted to deal with on Christmas day but he was so kind and got everything sorted out so quickly for us and got us into a great room without much of a wait at all.
Stayed 2 nights in Dec 2024

10/10 Excellent

Denita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Dec 2024

8/10 Good

Carrie, Nowthen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Convenient to canal park, restaurants, downtown, etc. Thin walls, so you could hear everything.
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Nov 2024

4/10 Poor

Courtney

Stayed 1 night in Nov 2024

8/10 Good

Karen

Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

6/10 Okay

Jessica

Stayed 2 nights in Dec 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poorly managed property
When we arrived for our 2-night stay in a 2-bedroom suite, the beds were made, but rest of room had not been cleaned. Floors were dirty with old food on kitchen floor, old coffee still in pot (growing mold), fridge was dirty, and oven totally disgusting. The garbage can was filthy with splatters on the wall where it sat. One of the toilet seats was ready to come off, and tp almost out. Little to no shampoo, conditioner, soap in shower dispensers. Fireplace didn't work, and no remote to be found for the living room tv. Key cards were sketchy in all locations. Even the elevators and hallways were extremely dirty. Key cards were sketchy in all locations needed (room, elevator, and pool). We had six for our family and at one point all 6 quit working. We reported room issues to front desk, and they sent housekeeping in. Head of housekeeping very apologetic. Front desk assistant managers seemed rude and indifferent with never an apology. At one point one promised our rooms to be comped, but a different manager said no, they wouldn't do that. The first night they shut down the pool and hot tub at 9:30 with no explanation why. After being out in the cold that evening, we were looking forward to the advertised 'adult hour' at 10 pm. The attitude of the front desk personnel makes us believe that this is just the way it is all the time, that they hear these complaints all the time, and they are doing nothing to change it. We will never stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle M.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun December midweek trip!
Loved the convenience of being near by a lot of things. Great breakfast. Rooms are always great and feel like home.
Bentleyville!
Vive Lafayette and DAR itinerary for us
Stayed 1 night in Dec 2024

4/10 Poor

ANDREA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible sevice, wouldnt recommend.
Staff were not friendly at all. Breakfast worker acted like she was inconvenienced that we were there. Didnt even say hello or good morning back. Had trouble getting the elevator to work as you needed to punch in your room number then slide your key. Cleaning staff just stared at us, rudely didnt offer any help and we ended up taking the stairs up to our 4th floor room. Lots of patching done in the room and stains on the couch. Pool and hot tub needed cleaning, lots of silt/debris on the bottom of the pool & hot tub along the edges. On the last morning there was no water. Couldnt shower or flush toilets, gross. When checking out, staff not friendly, when we commented about no water they stated a pipe burst. Which i get happens but no apologies for the inconvenience or anything. Didnt even thank us for staying or tell us to have a good day. Askes us if wanted a receipt then handed it and turned away. What happened to providing customer service and saying a simple thank you. Had to pay $300 through Hotels.com yet our receipt stated total room charge was $199.98. So, who keeps the extra $100 we got charged for?!!! Wouldnt recommend this place due to poor service alone. Room itself was quirky but ok despite lots of patching on walls and stains.
Stayed 2 nights in Dec 2024