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Mercure Dumfries Cargenholm House

4.0 star property
Hotel in Dumfries with 24-hour front desk and restaurant

Photo gallery for Mercure Dumfries Cargenholm House

Bar (on property)
Restaurant
Standard Room, 1 King Bed
Lobby
Daily buffet breakfast (GBP 15.00 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Cargenholm House New Abbey Road, Dumfries, Scotland, DG2 8ER
  • Dumfries and Galloway Golf Club
    ‪3 min drive‬
  • Dumfries Museum
    ‪3 min drive‬
  • Old Bridge House
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Desk
Laptop workspace
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, laptop workspace, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Desk
Laptop workspace
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Double Room

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Desk
Laptop workspace
  • Sleeps 2
  • 1 Double Bed

Privilege, Family Room, 1 King Bed with Sofa bed

Highlights

Flat-screen TV
Fan
Eco-friendly toiletries
Private bathroom
Eco-friendly cleaning supplies
Satellite channels
Desk
Laptop workspace
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hetland Hall Hotel

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (382)
The price is NZ$286
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Hetland Hall Hotel

About the area

Dumfries

Mercure Dumfries Cargenholm House puts you in the centre of Dumfries, 2.8 km (1.7 mi) from Dumfries and Galloway Golf Club and 3 km (1.9 mi) from Burns' mausoleum. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas and a 24-hour front desk. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:00 AM. .With a stay at this 4-property class Dumfries hotel, you'll be 3.1 km (1.9 mi) from Dumfries Museum and 3.3 km (2 mi) from Old Bridge House.

What's nearby

  • Dumfries and Galloway Golf Club - 3 min drive
  • Dumfries Ice Bowl - 4 min drive
  • Mabie Forest Park - 5 min drive
  • Dalscone Farm Fun - 7 min drive
  • Caerlaverock Castle - 15 min drive

Getting around

  • Dumfries Station - 9 min drive
  • Glasgow International Airport (GLA) - 109 min drive

Restaurants

  • ‪Coach & Horses Inn - ‬4 min drive
  • ‪The Frothy Bike Co - ‬4 min drive
  • ‪Domino's Pizza - ‬4 min drive
  • ‪Douglas Arms - ‬4 min drive
  • ‪Globe Inn - ‬4 min drive

About this property

Mercure Dumfries Cargenholm House

Hotel in Dumfries with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. Free self parking is available.

This 4-star Dumfries hotel is smoke free.

  • 66 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Dumfries Cargenholm House offers 66 accommodations with portable fans. 45-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

More

  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Portable fan
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Dumfries Cargenholm House Hotel
Mercure Dumfries Cargenholm House Dumfries
Mercure Dumfries Cargenholm House Hotel Dumfries
Mercure Dumfries Cargenholm House (Opening September 2022)

Frequently asked questions

What is the cancellation policy at Mercure Dumfries Cargenholm House?

Mercure Dumfries Cargenholm House offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mercure Dumfries Cargenholm House?

Yep, Mercure Dumfries Cargenholm House has a free self car park.

Are there any beaches close to Mercure Dumfries Cargenholm House?

The closest beach to Mercure Dumfries Cargenholm House is Sandyhills Beach (19.5 km).

Does Mercure Dumfries Cargenholm House serve breakfast?

Yep, buffet brekkie is on offer on weekdays from 6:30 AM to 9:30 AM and on weekends between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Mercure Dumfries Cargenholm House?

No, Mercure Dumfries Cargenholm House does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Dumfries Cargenholm House?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Dumfries Cargenholm House?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Mercure Dumfries Cargenholm House?

No, only service animals are allowed.

Mercure Dumfries Cargenholm House Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real gem
What a gem of a place. Perfect stay
Stayed 5 nights in Aug 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Nic, SWINDON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Good facilities. Would definitely return.
Stayed 2 nights in Jun 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
Stayed 4 nights in Jun 2023

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel on the surface
First room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Steven, Glasgow

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This was a last minute stay due to proximity to the local hospital. The venue looks to have been recently done up. I got the impression they stay nah be doing some work on the upper level. The facilities were nice and the bed was comfortable. However, the walls between rooms are paper thin and you can hear every word in the next room, and if they have their TV on, good luck getting to sleep. The staff seemed a little ‘absent’. For example, after finishing our main course we sat for a while to await our server coming back to the table, maybe 20 minutes passed and we were asked if we would like to see the dessert menu (we did) and a moment later we were told the kitchen was closed which was disappointing given we had sat and waited and we’re not made aware of any cut off time. On check out, there were two members of staff at the desk, one on a call and another appearing to be free. We stood at the desk and there was no indication we were going to be attended to or acknowledgment so we just put the room key in the ‘quick check out’ box and left. Good refurb but needs some additional work in other areas.
Stayed 1 night in Jun 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time experience at Mercure Dumfries
Generally great experience, . Only payment cards accepted but no card machine so it's all PC entered by reception - not ideal. EV charging points not available yet but spaces allocated. Be sure to ask for non-adjoining room for extra quiet room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Noisy music thudding through bedroom floor till 10pm when advised would be turned off by 8:30
Stayed 1 night in May 2023

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Quirky hotel decor. Super lovely staff and the food was fab! Only downside was being in an adjoining room (not requested). Annoyingly woken at 5am by the alarm of the occupant of the other room. Unfortunately the noise didn’t subside until they left their room. Oh and that wasn’t a quiet considerate exit either.
Stayed 1 night in Apr 2023

10/10 Excellent

Catherine, Whithorn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully comfortable new hotel with lots of different spaces for eating and lounging. Reasonable prices for dinner, gorgeous cooked breakfast options, decorated throughout with Antarctic and global warming exploration art and themes in recognition of a famous local sea captain.
Stayed 1 night in Apr 2023

10/10 Excellent

Liam

Stayed 1 night in Apr 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently refurbed hotel, done very nicely. Rooms great, restaurant great and staff very helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well done refurbishment of an old care home. Fittings and fixtures are modern, stylish high end. Food was delicious too. All staff very friendly and approachable.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One that we'll be returning too!
First rate hotel, just refurbished. Very good quality food too. We'll be using this one again!
Stayed 1 night in Jan 2023

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel and 5 star service, food excellent.
Stayed 1 night in Jan 2023