6/10 Okay
Sarah
28 Oct 2024
Liked: Cleanliness
Not as good as previous stays
Location is good. Walkable to centre and free car park next to hotel. Safe, quiet area.
We've stayed at this hotel 7 times since 2015 and were pretty disappointed with our stay. We rely heavily on the kitchenette and discovered they no longer provide a filter coffee machine. Apparently as too many are stolen. It would have been a comptomise to have them available for those willing to pay a deposit. Our friend had a very poor selection of crockery/cutlery in his room, with stuff missing. No reusable teatowel was provided as previous years, just a very small, thin disposable cloth. Not very sustainable.
My husband and friend checked in and were not informed by the personnel that there would be no water in the whole hotel from 9am the next morning - they read it in the lift. As i had spent 12 hours travelling and arrived very late, I was looking forward to a much needed lie in, but had to get up in time for a shower before the water went off. Would have been courteous to inform guests in advance by email (and absolutely at check in).
Overall, the rooms are looking tired and a bit shabby. Our sink plug mechanism was broken, the shutter handle was missing a part.
Given our previous positive experiences we found this stay unexpectedly disappointing.
Sarah
Stayed 3 nights in Oct 2024