2/10 Terrible
Dennis
Business traveller, Travelled with partner
30 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked this property it was because it was near my final destination and offered a complementary breakfast. On arrival I was informed that they had discontinued the breakfast, with no further explanation. On checking into the room I found that the facility has not been updated in many years. The linoleum floor was sticky. There were lightbulbs burnt out, and the bed and pillows were extremely soft and thin. The bathroom had a bathtub, and when I took a shower I found that the tub did not have a slip resistant feature on it. There was noise all night long and I found out in the morning that this property houses the homeless and mentally ill. When I went to check out there were several unsavory people in the lobby that told me that they were there all night and they needed money as they were robbed of their shoes. The desk clerk thought nothing of this as it was normal for him to have these people there. I was also informed that the breakfast was discontinued due to the homeless stealing all of the food. Upon leaving I found another 6 people standing by the door smoking and I had to ask them to move to get out of the door.
This property should not be offered by Expedia and I should be entitled to a full refund.
Dennis
Stayed 1 night in Sep 2024