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First Group The Palace All-Suite

4.0 star property
Private beach and outdoor pool, near uShaka Marine World

Photo gallery for First Group The Palace All-Suite

Apartment, 1 Bedroom, Sea View | View from room
View from property
Terrace/patio
Beach/ocean view
Private beach nearby, beach towels, fishing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Hot tub
  • Bar
  • Spa
  • Pool
  • 24/7 front desk
The current price is NZ$134
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001
  • Golden Mile
    ‪3 min walk‬
  • Addington Beach
    ‪4 min walk‬
  • Durban International Convention Centre
    ‪13 min walk‬
  • Durban North (VIR-Virginia)
    ‪8 min drive‬

Room options

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

Penthouse, 3 Bedrooms, Balcony, Sea View | View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
TV
3 bedrooms
Rainfall showerhead
Separate bath and shower
  • 85 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Double Room, 1 Double Bed, Sea View

In-room safe, desk, iron/ironing board, bed sheets

Double Room, 1 Double Bed, Sea View

Highlights

Balcony
Air conditioning
TV
Shower/bath combination
Private bathroom
Cookware/dishes/utensils
Coffee/tea maker
Electric kettle
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
TV
2 bedrooms
Rainfall showerhead
Separate bath and shower
  • 72 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View

Apartment, 1 Bedroom, Sea View

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
TV
Separate bedroom
Private bathroom
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hilton Durban

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (606)
The price is NZ$110
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Hilton Durban

About the area

Durban

A family-friendly stay in the heart of Durban awaits you at First Group The Palace All-Suite. Within a short 5-minute stroll, you'll find Golden Mile and Durban Funworld. Highlights at this beach hotel include a full-service spa, a nearby private beach and a restaurant. .A relaxing visit to La Vita Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, Hot tub, sauna and kids' swimming pool. 1163 square feet (108 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find a snack bar/deli, coffee/tea in a common area and free use of bicycles. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Durban Beachfront hotel include Durban Beach and uShaka Marine World.

What's nearby

  • Durban International Convention Centre - 13 min walk
  • uShaka Marine World - 3 min drive
  • Suncoast Casino and Entertainment World - 3 min drive
  • Durban Beach - 3 min drive
  • Moses Mabhida Stadium - 4 min drive

Getting around

  • Durban (DUR-King Shaka Intl.) - 24 min drive

Restaurants

  • ‪Joe Cool's - ‬3 min walk
  • ‪The Grill Jichana - ‬8 min walk
  • ‪KFC - ‬8 min walk
  • ‪Milky Lane - ‬4 min walk
  • ‪3 Piers Coffee Co - ‬2 min walk

About this property

First Group The Palace All-Suite

Private beach and outdoor pool, near uShaka Marine World
Unwind on the private sandy beach, located just 100 metres away. Pamper yourself with a treatment at the full-service spa and enjoy amenities at First Group The Palace All-Suite such as an outdoor pool and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. This Art Deco hotel also offers a hot tub, a steam room and a rooftop terrace. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Durban hotel.

  • 1 building
  • 76 guestrooms or units
  • 17 levels
  • Conference rooms
  • 1163 sq ft of conference space
  • 108 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
First Group The Palace All-Suite offers 76 air-conditioned accommodations with DVD players and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

La Vita Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

Property amenities

Parking and transport

  • Free offsite parking within 4,023 metres
  • Return airport shuttle (surcharge) from 6 AM to 6 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (ZAR 55 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,163 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 350 per vehicle (return)
  • Self-parking fee: ZAR 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

Frequently asked questions

What is the cancellation policy at First Group The Palace All-Suite?

First Group The Palace All-Suite offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at First Group The Palace All-Suite?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at First Group The Palace All-Suite on 24 Feb 2025 start from NZ$133.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at First Group The Palace All-Suite?

Yep, First Group The Palace All-Suite has a self car park for ZAR 55 per night.

Are there any beaches close to First Group The Palace All-Suite?

Yep, First Group The Palace All-Suite is a short 3-minute walk from Golden Mile. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at First Group The Palace All-Suite?

Yep, La Vita Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does First Group The Palace All-Suite have a pool?

First Group The Palace All-Suite has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes First Group The Palace All-Suite a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at First Group The Palace All-Suite.

Is First Group The Palace All-Suite family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that First Group The Palace All-Suite is a hit with families.

Is there a free airport shuttle available at First Group The Palace All-Suite?

No, but there's an airport shuttle that runs from 6 AM - 6 PM on request for a fee.

Is there a bar or restaurant at First Group The Palace All-Suite?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at First Group The Palace All-Suite?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at First Group The Palace All-Suite?

No, only service animals are allowed.

First Group The Palace All-Suite Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 115 reviews
Rating 8 - Good. 42 out of 115 reviews
Rating 6 - Okay. 12 out of 115 reviews
Rating 4 - Poor. 8 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Naazia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nosipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Jun 2024

10/10 Excellent

livewired public

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga . Thank you for having us and see you soon
Morning view from the penthouse
View from the Penthouse
Stayed 3 nights in May 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place by the beach.
The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Stayed 1 night in Jan 2024

2/10 Terrible

Patrick

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location by the golden mile beach
good location just by the beach and room has great view of beach to watch sunrise
Stayed 2 nights in Jun 2023

10/10 Excellent

Thapelo

Stayed 2 nights in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Mar 2023

10/10 Excellent

Khanyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Errol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Stayed 14 nights in Jan 2023

10/10 Excellent

KERRI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kubashnie

Stayed 1 night in May 2022

10/10 Excellent

Theo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and my apartment was very clean. The staff is very professional
Stayed 1 night in Feb 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Stayed 5 nights in Jan 2022

8/10 Good

Alpheus

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Great place with great views
The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Stayed 3 nights in Jan 2022

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not worth the price
Hygiene standards were pathetic. The rooms had a damp smell.
Stayed 1 night in Jan 2022

6/10 Okay

Mahomed Yusuf Hassim

Stayed 1 night in Sep 2021

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not too thrilled
The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Stayed 4 nights in Aug 2021

10/10 Excellent

Santhana

Stayed 1 night in Jul 2021

6/10 Okay

AB

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2021