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Best Western Plus Citrus Hotel Eastbourne

3.0 star property
Beachside hotel, walking distance away from Eastbourne Heritage Centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

Sea View Suite
On the beach
Reception
On the beach
Bar (on property)

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Congress Theatre
    3 min walk
  • Eastbourne Beach
    3 min walk
  • Devonshire Park Theatre
    4 min walk
  • Shoreham-By-Sea (ESH-Shoreham)
    61 min drive

Room options

Standard Room, 1 Single Bed, Non Smoking

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

Standard Room, 1 Double Bed, Non Smoking

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

Standard Room, Accessible, Non Smoking (Walk-in Shower)

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 4
  • 3 Single Beds

Family Room, Multiple Beds, Non Smoking, Partial Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

Standard Room, 1 King Bed, Non Smoking, Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking, Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Highlights

Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 4
  • 3 Single Beds

Similar properties

Exterior
The Burlington Hotel
Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.8 out of 5, Good, (1000)
The price is NZ$65
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Burlington Hotel

About the area

Eastbourne

Citrus Hotel Eastbourne by Compass Hospitality puts you in the heart of Eastbourne, within steps of Eastbourne Heritage Centre and Congress Theatre. Highlights at this beachfront hotel include a restaurant and in-room free WiFi. .This beach hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Added amenities include a coffee shop/cafe, dry cleaning/laundry services and tour/ticket assistance. Continental breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 3-property class Eastbourne hotel include Towner Art Gallery and Devonshire Park Theatre.

What's nearby

  • Congress Theatre - 3 min walk
  • Devonshire Park Theatre - 4 min walk
  • Devonshire Park Lawn Tennis Club - 5 min walk
  • Eastbourne Bandstand - 6 min walk
  • Eastbourne Pier - 11 min walk

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

Beachside hotel, walking distance away from Eastbourne Heritage Centre
There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Citrus Hotel Eastbourne by Compass Hospitality. For a fee, parking is available.

This 3-star Eastbourne hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 5 levels
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Citrus Hotel Eastbourne by Compass Hospitality offers 50 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Parking on site (GBP 2 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 7 for adults and GBP 7 for children
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 7 for adults and from GBP 7 for children
  • Self-parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

Property is also known as

Big Sleep Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality Hotel
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Citrus Hotel Eastbourne by Compass Hospitality Eastbourne
Big Sleep Eastbourne Compass Hospitality
Citrus Hotel Eastbourne by Compass Hospitality Hotel Eastbourne

Frequently asked questions

What is the cancellation policy at Citrus Hotel Eastbourne by Compass Hospitality?

Citrus Hotel Eastbourne by Compass Hospitality offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Citrus Hotel Eastbourne by Compass Hospitality?

Yep, Citrus Hotel Eastbourne by Compass Hospitality has a self car park for GBP 2 per day.

Are there any beaches close to Citrus Hotel Eastbourne by Compass Hospitality?

Yep, Citrus Hotel Eastbourne by Compass Hospitality is a short 3-minute walk from Eastbourne Beach.

Does Citrus Hotel Eastbourne by Compass Hospitality serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Citrus Hotel Eastbourne by Compass Hospitality?

No, Citrus Hotel Eastbourne by Compass Hospitality does not offer an airport shuttle service.

Is there a bar or restaurant at Citrus Hotel Eastbourne by Compass Hospitality?

Yep, you can grab a meal at Citrus Hotel Eastbourne by Compass Hospitality's onsite restaurant.

What time are check-in & check-out at Citrus Hotel Eastbourne by Compass Hospitality?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Citrus Hotel Eastbourne by Compass Hospitality?

Furry friends are welcome at Citrus Hotel Eastbourne by Compass Hospitality, with food and water bowls on offer.

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 134 out of 501 reviews" "
Rating 8 - Good. 205 out of 501 reviews" "
Rating 6 - Okay. 102 out of 501 reviews" "
Rating 4 - Poor. 35 out of 501 reviews" "
Rating 2 - Terrible. 25 out of 501 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Bea

Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service
This hotel is in a great location for the beach and the Towner gallery (1 min walk!) The staff were so friendly and helpful. We found it a really cost effective option for a quick and easy one night stay in Eastbourne.
Stayed 1 night in May 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
A lovely hotel in a very good position. There's been quite a bit of renovation which is continuing. The staff were amazing, so helpful & polite. The room was huge. Hoping to go back later in the year tho I will take my own pillow as theirs were very uncomfortable.
Stayed 1 night in May 2024

10/10 Excellent

Claire

Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were one of the most welcoming we've ever experienced in a hotel.Leanne was a gem & couldn't offer enough help.Ashley was a very helpful & chirpy Duty Mgr.Louis was a Mgr who turned his hand to anything that needed to be done in the hotel & really cared about staff & guests.Our room very clean & the bed extremely comfortable.We were given a sea view on the side of the hotel.Some suggestions that I discussed with hotel staff were:need for bedside lights & more than 2 plug sockets.Internet connection in room was very sketchy but strong in reception.Self-service continental breakfast was more than adequate.Choice of cereals,fruits,yoghurt,freshly warmed pastries,toast & spreads.Wide choice of coffees from a machine & a choice of teas.Plenty of seating available.There is an elevator. Considering we stayed during a busy Bank Holiday weekend,we still managed to find a parking space every day.Street parking outside the hotel is free 6pm to 8am.The hotel provided parking vouchers for 3 hours parking at a cost of £2.20 per 3 hours outside of these times (subject to number of tickets allocated to the hotel by the council).Unfortunately,the council had not provided enough vouchers to cover the holiday weekend.Although not their fault,the hotel was very apologetic.If vouchers are unavailable,parking is payable via a phone app at a higher cost,although cheaper than areas closer to the pier/town(about 10-15 min walk).Free road parking is available in streets away from seafront.
Stayed 4 nights in May 2024

8/10 Good

Francesca

Travelled with group
No-frills, decent price
We had a pleasant stay. The hotel is near the seafront and pier and close to the bus route and train station. The staff were very friendly and happy to help— especially Leanne. The room was clean and functional. A minor thing: the door wasn’t sealed top to bottom meaning we had some light and sound from the corridor. I had earplugs so it wasn’t a big bother, but it might bother you if you’re a very light sleeper. The breakfast was fine, toast and spreads, cereals, yoghurt etc. considering everything, it was a decently-priced no-frills stay!
Stayed 1 night in May 2024

2/10 Terrible

Not Provided

Business traveller, Travelled with partner
My main issue that there was no season ticket and one of reasons . I picked this hotel because of parking . The room had no ventilation and pillows were rubbish !
Stayed 1 night in May 2024

8/10 Good

John

Travelled with family
Liked: Staff & service
We stayed here as a family and had a family suite. Room was very large and clean. Our bathroom had no extractor fan and being a basement level room had no windows. This made the condensation bad and smell of damp linger. Nice to have a powerful hot shower though. Generally the hotel showing some signs of wear and tear but overall a happy stay from us.
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Katharine

Travelled with partner
Liked: Cleanliness, staff & service
The Hotel was a good price compared to others in the area and it was cleaan and convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Enid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff brilliant ,room clean and updated.would like lamp on bedside table,and cooked breakfast
Stayed 1 night in Mar 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel,staff very helpful,gorgeous double room,plenty of room really comfortable bed
Stayed 1 night in Mar 2024

4/10 Poor

Alina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water in our room. Property is in need of some updates. You’re better off getting breakfast somewhere else.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Olha

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Disappointment
First visit in a long while. Hotel's alleged "refit" clearly didn't extend to elevator or reception area. PLUSES - The room was terrific - I was quite taken aback by how big, comfortable and well-equipped it was. (Bathroom impressive too - at first). MINUSES - Shower in need of descaling: water flow impeded and misdirected. Another problem - breakfast. No small plates, no milk for cereal - unless requested! And despite the asking price, cooked breakfasts were not provided. (An e-mail message, which I'd overlooked, indicated that all this was "as per safety guideline" - implying the so-called "covid restrictions" were still in place in 2024?)
Stayed 1 night in Mar 2024

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Once was enough
The hotel was care worn and rather shabby, the view was fine and it was possible to see the sea but the window wouldn't quite shut properly and thus the room was cold, the bed was lumpy and the room was very low grade
Stayed 1 night in Nov 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only the name of the hotel is nice. cold rooms, dirty carpet, stewed sink, you have to ask them to turn on the heating, they answer that someone said it was hot. I do not recommend this hotel. I give -3 stars.
Stayed 2 nights in Nov 2021

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 7 nights in Nov 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2021

8/10 Good

Stephen

Liked: Staff & service, room comfort
Lovely stay , fab staff
Lovely stay , decoration could do with a revamp Staff very friendly and really helpful nothing to much trouble for them . Very comfortable room will be staying again . With parking was raining didn’t get out on time to scratch off permit and got a parking ticket £25 so beware don’t forget to scratch off parking permit .
Stayed 2 nights in Oct 2021

6/10 Okay

Mohamad feras

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021