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Sheraton Grand Hotel & Spa, Edinburgh

5.0 star property
Luxury Edinburgh hotel in Haymarket with a full-service spa

Photo gallery for Sheraton Grand Hotel & Spa, Edinburgh

Premium bedding, minibar, in-room safe, blackout curtains
Meeting facility
View from property
Club Suite, 1 King Bed, Non Smoking
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Parking available
  • Room service
The current price is NZ$260
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
1 Festival Square, Edinburgh, Scotland, EH3 9SR
  • Usher Hall
    ‪3 min walk‬
  • Edinburgh International Conference Centre
    ‪4 min walk‬
  • Princes Street
    ‪5 min walk‬
  • Edinburgh (EDI)
    ‪23 min drive‬

Room options

View all photos for Grand Suite, 2 Bedrooms, Non Smoking

Premium bedding, minibar, in-room safe, blackout curtains

Grand Suite, 2 Bedrooms, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 2 Bedrooms, Non Smoking

Grand Suite, 2 Bedrooms, Non Smoking | Living room

Grand Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 118 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

94-cm LCD TV with premium TV channels, TV, pay films

Club Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

94-cm LCD TV with premium TV channels, TV, pay films

Club Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking, View

Premium bedding, minibar, in-room safe, blackout curtains

Club Room, 2 Single Beds, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Non Smoking, View

Premium bedding, minibar, in-room safe, blackout curtains

Club Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, blackout curtains

Club Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, blackout curtains

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, View

Premium bedding, minibar, in-room safe, blackout curtains

Room, 2 Single Beds, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, View

Premium bedding, minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, blackout curtains

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Caledonian Edinburgh, Curio Collection by Hilton

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (1000)
The price is NZ$980
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Caledonian Edinburgh, Curio Collection by Hilton

About the area

Edinburgh

A luxury stay in the heart of Edinburgh awaits you at Sheraton Grand Hotel & Spa, Edinburgh. Within just a 10-minute stroll, you'll find Edinburgh Gin Distillery and The Meadows. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to One Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, One Square, is open for breakfast, lunch and dinner. One Square is the hotel's own bar. Enjoy the gym, Turkish bath/hammam and sauna as well as access to aerobics classes. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 5-property class Haymarket hotel include Edinburgh Castle and Real Mary King's Close.

What's nearby

  • Princes Street - 5 min walk
  • Edinburgh Castle - 14 min walk
  • University of Edinburgh - 15 min walk
  • National Museum of Scotland - 16 min walk
  • Royal Mile - 19 min walk

Getting around

  • Edinburgh Haymarket Station - 11 min walk
  • Princes Street Tram Stop - 12 min walk
  • Edinburgh Airport (EDI) - 23 min drive

Restaurants

  • ‪The Picture House - ‬2 min walk
  • ‪BrewDog Lothian Road - ‬1 min walk
  • ‪Red Squirrel - ‬3 min walk
  • ‪The Beer Kitchen - ‬2 min walk
  • ‪Caffè Nero - ‬2 min walk

About this property

Sheraton Grand Hotel & Spa, Edinburgh

Luxury Edinburgh hotel in Haymarket with a full-service spa
Sheraton Grand Hotel & Spa, Edinburgh offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 16641 square feet (1546 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Sheraton Grand Hotel & Spa, Edinburgh. Parking is available for a fee.

This 5-star Edinburgh hotel is smoke free.

  • 269 guestrooms or units
  • 7 levels
  • 16641 sq ft of conference space
  • 1546 sq. m of conference space
  • Built in 1985
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Grand Hotel & Spa, Edinburgh offers 269 accommodations with minibars and a safe. Beds feature premium bedding. 94-cm LCD televisions come with pay-per-view films.

Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. This Edinburgh hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, One Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (GBP 17.50 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 24 for adults and GBP 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • One Square
  • One Square

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 16,641 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (100 centimetre high)
  • Grab bar near toilet (99 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 94-cm LCD TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 24 for adults and from GBP 12 for children
  • Covered self-parking fee: GBP 17.50 per night
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 35 per person and includes use of: hot tub; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a deadlock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Edinburgh Grand Hotel
Edinburgh Grand Sheraton
Sheraton Grand Edinburgh
Sheraton Grand Hotel Edinburgh
Edinburgh Sheraton Spa
Sheraton Grand Hotel & Spa Edinburgh, Scotland
Sheraton Grand Hotel And Spa
Sheraton Spa Edinburgh
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Sheraton Edinburgh
Edinburgh Scotland
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa
Sheraton Grand Hotel And Spa
Sheraton Grand Hotel Edinburgh
Edinburgh Grand Hotel Sheraton
Sheraton Grand Hotel & Spa, Edinburgh Hotel
Sheraton Grand Hotel & Spa, Edinburgh Edinburgh
Sheraton Grand Hotel & Spa, Edinburgh Hotel Edinburgh

Frequently asked questions

What is the cancellation policy at Sheraton Grand Hotel & Spa, Edinburgh?

Sheraton Grand Hotel & Spa, Edinburgh offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Hotel & Spa, Edinburgh?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Hotel & Spa, Edinburgh on 24 Feb 2025 start from NZ$259.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Hotel & Spa, Edinburgh?

Yep, Sheraton Grand Hotel & Spa, Edinburgh has a covered self car park for GBP 17.50 per night.

Are there any beaches close to Sheraton Grand Hotel & Spa, Edinburgh?

The closest beach to Sheraton Grand Hotel & Spa, Edinburgh is Portobello Beach (6.1 km).

Is there a spa on site at Sheraton Grand Hotel & Spa, Edinburgh?

Yep, One Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Sheraton Grand Hotel & Spa, Edinburgh have a pool?

Sheraton Grand Hotel & Spa, Edinburgh has an indoor pool.

What luxury perks are available at Sheraton Grand Hotel & Spa, Edinburgh?

Sheraton Grand Hotel & Spa, Edinburgh features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs and premium bedding.

What makes Sheraton Grand Hotel & Spa, Edinburgh a romantic place to stay?

A hot tub and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Grand Hotel & Spa, Edinburgh.

Is Sheraton Grand Hotel & Spa, Edinburgh family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Hotel & Spa, Edinburgh is a hit with families.

Are there hot tubs in the rooms at Sheraton Grand Hotel & Spa, Edinburgh?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Grand Hotel & Spa, Edinburgh serve breakfast?

Yep, full breakfast is available weekdays between 7:00 AM and 10:30 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Sheraton Grand Hotel & Spa, Edinburgh?

No, Sheraton Grand Hotel & Spa, Edinburgh does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Hotel & Spa, Edinburgh?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sheraton Grand Hotel & Spa, Edinburgh?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand Hotel & Spa, Edinburgh?

No, only service animals are allowed.

Sheraton Grand Hotel & Spa, Edinburgh Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1006 reviews
Rating 8 - Good. 201 out of 1006 reviews
Rating 6 - Okay. 67 out of 1006 reviews
Rating 4 - Poor. 36 out of 1006 reviews
Rating 2 - Terrible. 27 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Everything was wonderful! The staff was super friendly and helpful with our parking and luggage, the room was clean, spacious and very accommodating, and we loved the spa!
Stayed 1 night in Nov 2024

10/10 Excellent

leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxation and location
Excellent location spa shot rooms and massage Excellent rum selection in bar
Stayed 9 nights in Nov 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, spa was wonderful. Nice room, easy check in/out.
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Stayed 2 nights in Oct 2024

10/10 Excellent

Arushi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Grand Edinburgh is a great hotel with lovely rooms, a fantastic spa, and helpful staff. Perfect stay!
Stayed 5 nights in Nov 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay duggestions
Lovely stay in a club room but would have liked a better view , there was something making a humming noise outside which kept us awake in the last night , would like water to be put in the minibar so chilled on arrival , also a heated towel rail , also no water cups at the spa , overall very good , would like the option of eggs Benedict at breakfast or fried egg/ omelette . Food was very good , also would like extra pillows in room
Stayed 3 nights in Nov 2024

10/10 Excellent

g w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Keith

Stayed 2 nights in Nov 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location with tram, bus and walking access to all of Edinburgh. You can reach the other end of the Royal Mile in ~30mins walking. We will definitely stay here again.
Stayed 3 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Super stay very friendly staff Helpful Room was beautiful
Stayed 1 night in Nov 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, fresh, clean and friendly staff, great location for exploring the city.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lori

Stayed 1 night in Jul 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked the Sheraton Grand as we were going to the Usher Hall that evening. So it was convenient for us & also had on site parking. Everything was excellent about the hotel apart from our check in. Our room was advertised as available from 3pm & we were not able to get into our room as it was not ready for us until 4.20pm. The check in receptionist showed us into the VIP lounge & left us there, it was approx 15 minutes before any of the staff in the lounge asked us if we would like a refreshment. Eventually at 4.15pm I went back to reception & ask if our room was ready & it was. I do wonder how long our room was available & how long the receptionist would have taken to come & let us know the room was now ready for us. That small blip was the only downside we experienced at the Sheraton, everything else was excellent. I would book again if going to Edinburgh.
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
Great hotel, well situated. Service in the bar and restaurant could be better. Food not great - we ate in the restaurant one night and had lunch in the bar the next day and I wasn’t too impressed with the food or the time we had to wait for it to be served. But it’s a very comfortable (and expensive!) hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!!
Stayed 1 night in Nov 2024

4/10 Poor

Andy

Liked: Property conditions & facilities
Disliked: Staff & service
When checking in to the hotel, the receptionist could not find my booking. I showed them the Expedia confirmation - but apparently they needed the hotel confirmation number which was not provided by Expedia. They asked for photo-ID, and still could not find the booking. Finally it was clear that despite clearly saying my name, and showing my photo id with my name on it, the receptionist was looking up the name incorrectly. My name is O'Donovan and the receptionist was looking up Donovan. I been asked for my surname, and replied O'Donovan, I was asked for my photo-id and it shows O'Donovan, I was asked for my first name , Andy. And still the receptionist was looking up Donovan - my first name does not begin with an 'O'.. The probem with all of this is that I was made to feel like I had made a mistake, either I wasn't who I said I was, or the booking was incorrect. One the booking was found, by another receptionist, there was no apology. Again, the receptionist's mistake was my fault. I did not feel welcome - I felt distrusted.. When a hotel of this quality cannot find a booking, they should first be checkign the have understood the right name.... instead, I got unwelcome distrust. My response - there are many other hotels in Edinburgh.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

shaun

Stayed 1 night in Nov 2024