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Hotel Casa Cielo

3.5 star property
Beachfront hotel with relaxing spa services

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Photo gallery for Hotel Casa Cielo

Beach/ocean view
Exterior
Superior Double Room, Non Smoking, Ocean View
Bar (on property)
Boating
Reviews
9.2

Wonderful

Popular amenities

  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool
  • Housekeeping
    HousekeepingHousekeeping

Explore the area

Map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707
  • Popular LocationEl Cuyo Beach1 min walk
  • Popular LocationEl Cuyo Lighthouse3 min walk
  • Popular LocationEl Cuyo Viewpoint15 min walk

Room options

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Select Comfort bed
Down duvet
Blackout curtains
Premium bedding
Ceiling fan
  • 18 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Select Comfort bed
Down duvet
Blackout curtains
Premium bedding
Ceiling fan
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Select Comfort bed
Down duvet
Blackout curtains
Premium bedding
Ceiling fan
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down duvets, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

Highlights

Furnished balcony
Garden
Soundproofed
Air conditioning
Select Comfort bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Front of property
Mero Mero Hotel
Pool
Free WiFi
Air conditioning
Housekeeping
4.9 out of 5, Exceptional, (16)
The price is NZ$260
for 1 night
includes taxes & fees
20 Jul - 21 Jul
Mero Mero Hotel

About the area

Tizimin

At Hotel Casa Cielo you'll be within steps of El Cuyo Beach and Del Cuyo Catholic Church. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .A pampering day can include deep-tissue massages and hot stone massages. At the hotel's own lounge bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of free self parking. .In proximity to this 3.5-property class El Cuyo hotel you'll find Holbox Beach.

What's nearby

  • El Cuyo Beach - 1 min walk
  • Del Cuyo Catholic Church - 3 min walk
  • El Cuyo Lighthouse - 3 min walk
  • El Cuyo Viewpoint - 15 min walk
  • Cocal Beach - 18 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 168 min drive

Restaurants

  • ‪La Conchita - ‬3 min walk
  • ‪Casa Mate Restaurante - ‬9 min walk
  • ‪Naia Cafe - ‬2 min walk
  • ‪La Negrita - ‬3 min walk
  • ‪El Bucanero - ‬8 min walk

About this property

Hotel Casa Cielo

Beachfront hotel with relaxing spa services
Hotel Casa Cielo offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and gift shops/newsstands are also featured at Hotel Casa Cielo. Self parking is free.

  • 10 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hotel Casa Cielo offers 10 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. Select Comfort beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Kayaking
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa Cielo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

What is the cancellation policy at Hotel Casa Cielo?

Hotel Casa Cielo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Casa Cielo?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at Hotel Casa Cielo on 16 Jul 2024 start from NZ$275.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Casa Cielo?

Yep, Hotel Casa Cielo has a free self car park.

Are there any beaches close to Hotel Casa Cielo?

Yep, Hotel Casa Cielo is a short 1-minute walk from El Cuyo Beach. Fun beach activities include snorkelling, body boarding and kayaking. You can also find motor boats.

Is there a spa on site at Hotel Casa Cielo?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Hotel Casa Cielo have a pool?

Hotel Casa Cielo has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel Casa Cielo a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Casa Cielo.

Does Hotel Casa Cielo serve breakfast?

Yep, complimentary continental brekkie is served daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Casa Cielo?

No, Hotel Casa Cielo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Casa Cielo?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Casa Cielo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Casa Cielo?

No, pets and service animals are not allowed.

Hotel Casa Cielo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 30 out of 44 reviews" "
Rating 8 - Good. 10 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Divna

Liked: Cleanliness, staff & service
Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre. Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Stayed 5 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023

10/10 Excellent

Wes

Stayed 2 nights in Jun 2023

10/10 Excellent

Liselotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything
So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023

10/10 Excellent

ANA, Ardmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really pretty and staff is extremely nice and helpful. our bed was comfortable and breakfast and coffee were great! Our room smelled a little like sewer but we understand that the hotel is the middle of nowhere and it can happen. They provide air freshner and it workout great. We had to change our reservation and although it is impossible to reach them by phone they are very responsive to emails. Highly recommend!!!
Stayed 1 night in Feb 2022

10/10 Excellent

Veronica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location got us there… beachfront in a small town away from the crowds. The staff and comfortable room and common space made it a home away from home. Thanks for a lovely getaway!
Stayed 7 nights in Jan 2022

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a bit hard to find in the dark, but place lovely, rooms were clean, (bed was a bit hard for my taste), food, drinks and dining room were Great. The view was awesome.
Stayed 1 night in Dec 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y excelente trato del personal.
Stayed 1 night in Sep 2021

6/10 Okay

Ana Lilia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is right on the gorgeous beach. However, the lounge chairs are in a very poor state and that is where you spend most of your time so they should really be renewed. Aside from that the property is great!
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel /casa is well located to the town and is on the beach. We found the food to be good and coffee was made first thing. The bed was great..and had great sleeps. Not usual to find a great bed. The hotel is boutique which we enjoy.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Unreliable internet on property and in town.
Stayed 2 nights in Sep 2020

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Beautiful and perfect place to stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing for both its location and for the excellent service. This is highly recommended for total disconnection of the world. The food is awesome. Don't lose the chance to stay at the best place in El Cuyo with a very nice boutique hotel. Walters personal attention is basic for the wellbeing at Cielo.
Stayed 2 nights in Dec 2019

4/10 Poor

Paloma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pésima experiencia por falta de informacion
El hotel e instalaciones están muy bien; desafortunadamente en ninguna parte de la descripción del hotel indican que es un hotel solo para adultos y que las habitaciones son para 2 personas únicamente. Viajamos 2 adultos con 1 niño de 12 años y no se nos permitió quedarnos los 3 en la habitación. Pésima empatía por parte del personal. Deberían poner esas especificaciones en la descripción del hotel para que las familias podamos tomar una decisión correcta al seleccionar hotel para vacacionar.
Stayed 1 night in Mar 2024

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Bernardo Javier

Liked: Property conditions & facilities
Muy bien ubicada Frente a la playa. Instalaciones y staff súper amables.
Stayed 3 nights in Oct 2023

10/10 Excellent

Luis Jesus Loria, PLAYA DEL CARMEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención un trato de 100
Stayed 1 night in Sep 2023

10/10 Excellent

JORGE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Frente al mar
Stayed 2 nights in Jul 2023

8/10 Good

Laura

Stayed 3 nights in Dec 2022

10/10 Excellent

Juan Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022