Doublegem Beach Resort and Hotel

3.0 star property
On beach with outdoor pool, near El Nido Public Market
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Doublegem Beach Resort and Hotel

Outdoor pool, open 6 AM to 9 PM, pool loungers
Gardenview Dormitory | Beach/ocean view
Aerial view
Beach/ocean view
Bar (on property)

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The price is NZ$160
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Brgy. Corong-Corong, El Nido, Palawan, 5313
  • Corong Corong Beach
    17 min walk
  • El Nido Public Market
    18 min walk
  • Marimegmeg Beach
    19 min walk
  • El Nido (ENI)
    18 min drive

Room options

Standard Room Twin

Highlights

Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
Bidet
  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

Oceanview Family Room 2 Queen & 1 Single Bed

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Blackout curtains
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

Standard Room Queen

Highlights

Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
Bidet
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room King

Highlights

Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
Bidet
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

Oceanview Casita Deluxe

Highlights

Balcony
Separate sitting area
Air conditioning
Smart TV
Renovated in 2017
Down duvet
Blackout curtains
Sofa bed - king
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Oceanview Family Room 2 Queen & 2 Single Beds

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Mini-fridge
Smart TV
Renovated in 2017
Down duvet
Blackout curtains
  • 59 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

Coral Bay - Beachfront Gardenview Triple

Highlights

Balcony
Separate sitting area
Air conditioning
Smart TV
Renovated in 2017
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 31 sq m
  • Beach view
  • Sleeps 3
  • 3 Single Beds

Oceanview Premiere King Plus

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 28.00 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Forest Bldg. - Triple Beds

Highlights

Separate sitting area
Air conditioning
Smart TV
Down duvet
Blackout curtains
Sofa bed - king
Premium bedding
Egyptian cotton bed sheets
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

Forest Bldg - Family Room

Highlights

Separate sitting area
Air conditioning
Smart TV
Sofa bed - king
Egyptian cotton bed sheets
Separate bedroom
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

Gardenview Dormitory

Highlights

Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
Bidet
  • 75 sq m
  • Beach view
  • Sleeps 9
  • 3 Queen Beds and 3 Single Beds

Oceanview Premiere Queen Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Oceanview Vip King

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 37 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Oceanview Premiere 2 Single Beds

Highlights

Balcony
Air conditioning
Mini-fridge
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

Oceanview Premiere King

Highlights

Balcony
Air conditioning
Mini-fridge
Smart TV
Down duvet
Blackout curtains
Sofa bed - king
Premium bedding
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 Bedroom

Highlights

Air conditioning
Smart TV
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
Bidet
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Oceanview Premiere Twin

Highlights

Balcony
Air conditioning
Mini-fridge
Smart TV
Down duvet
Blackout curtains
Sofa bed - king
Premium bedding
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

Oceanview Family Room 1 Queen and 2 Single Beds

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Forest Bldg. - Triple Sharing

Highlights

Separate sitting area
Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Oceanview Casita Premiere

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Smart TV
Down duvet
Blackout curtains
Sofa bed - king
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Oceanview Premiere Triple

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Smart TV
Down duvet
Blackout curtains
Sofa bed - king
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

Oceanview Premiere King Pool Access

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 28.00 sq m
  • Sea view
  • Sleeps 2
  • 1 King Sofa Bed

Oceanview Large Family Premiere

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Blackout curtains
Private bathroom
  • 52 sq m
  • Ocean view
  • Sleeps 6
  • 3 Queen Beds

Family Villa, 2 Queen Beds, Non Smoking, Private Bathroom

Highlights

Garden
Air conditioning
Smart TV
Sofa bed
Blackout curtains
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 42 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Similar properties

About the area

El Nido

At Doublegem Beach Resort and Hotel you'll be 1.5 km (0.9 mi) from El Nido Public Market and 2.7 km (1.6 mi) from Parish of St Francis of Assisi. Highlights at this beachfront resort include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Amazing Sunset Bar&Resto, serves local cuisine and is open for breakfast, brunch, lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site pool loungers. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Local cuisine breakfast is available daily between 7:00 AM and 9:00 AM. There's also the convenience of an airport shuttle. .With a stay at this 3-property class El Nido resort, you'll be 2.7 km (1.7 mi) from El Nido Main Beach and 2.8 km (1.8 mi) from Bacuit Bay.

What's nearby

  • Corong Corong Beach - 17 min walk
  • Marimegmeg Beach - 19 min walk
  • Bacuit Bay - 3 min drive
  • El Nido Main Beach - 9 min drive
  • Seven Commando Beach - 12 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Bella Vita El Nido - ‬9 min walk
  • ‪Ver de El Nido - ‬2 min drive
  • ‪Bulalo Plaza - ‬2 min drive
  • ‪Kopi & Bake - ‬2 min drive

About this property

Doublegem Beach Resort and Hotel

On beach with outdoor pool, near El Nido Public Market
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Doublegem Beach Resort and Hotel. The resort can provide concierge services and wedding services.

Smoking is allowed in designated areas at this 3-star El Nido resort.

  • 80 guestrooms or units
  • 3 levels
  • 6 buildings
  • Built in 2013
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Doublegem Beach Resort and Hotel offers 80 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Smart televisions come with cable channels and Netflix. Bathrooms include slippers, bidets, complimentary toiletries and toothbrushes and toothpaste. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Filipino

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 7 PM on request

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 9:00 AM for a fee: PHP 350 for adults and PHP 350 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Amazing Sunset Bar&Resto

Things to do

  • Basketball
  • Beach volleyball
  • Boat tours
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately PHP 350 for adults and from PHP 350 for children
  • Airport shuttle fee: PHP 700 per person (one-way)
  • Airport shuttle fee per child: PHP 700 (one-way), (up to 6 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash.

Property Registration Number 17148005

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 9 PM
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Doublegem Beach Resort El Nido
Doublegem Beach El Nido
Doublegem Beach
Doublegem Beach Resort El Nido Palawan Island
Doublegem Beach Resort Hotel El Nido
Doublegem Beach Resort Hotel
Doublegem Beach Resort
Doublegem Beach And El Nido
Doublegem Beach Resort and Hotel Resort
Doublegem Beach Resort and Hotel El Nido
Doublegem Beach Resort and Hotel Resort El Nido

Frequently asked questions

Are there any beaches close to Doublegem Beach Resort and Hotel?

Yep, Doublegem Beach Resort and Hotel is a short 17-minute walk from Corong Corong Beach. Fun beach activities include volleyball, snorkelling and kayaking. You can also find motor boats and boat tours.

How much does it cost to stay at Doublegem Beach Resort and Hotel?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Doublegem Beach Resort and Hotel on 12 Jan 2025 start from NZ$160.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Doublegem Beach Resort and Hotel have a pool?

Doublegem Beach Resort and Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6 AM to 9 PM.

What makes Doublegem Beach Resort and Hotel a romantic place to stay?

Beachfront dining and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Doublegem Beach Resort and Hotel.

Is Doublegem Beach Resort and Hotel family-friendly?

You bet! With amenities such as children's meals and an outdoor pool, it's no surprise that Doublegem Beach Resort and Hotel is a hit with families.

Does Doublegem Beach Resort and Hotel serve breakfast?

You bet, local cuisine brekkie is on offer daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Doublegem Beach Resort and Hotel?

No, but there's an airport shuttle that runs from 6 AM - 7 PM on request for a fee.

Is there a bar or restaurant at Doublegem Beach Resort and Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Doublegem Beach Resort and Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Doublegem Beach Resort and Hotel?

No, pets are not allowed.

Doublegem Beach Resort and Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 45 out of 193 reviews" "
Rating 8 - Good. 49 out of 193 reviews" "
Rating 6 - Okay. 51 out of 193 reviews" "
Rating 4 - Poor. 30 out of 193 reviews" "
Rating 2 - Terrible. 18 out of 193 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property and friendly staff
Stayed 6 nights in Sep 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very friendly and accommodateing
Stayed 1 night in Sep 2024

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay
A very nice stay. The scenerum is absolutely georgeous, but make sure you get a room with Ocean view. The other side of the hotel is facing the main street, and you will be sorry, you did not paid that little bit extra. The staff is so sweet and helpful, the bar and the restaurant is nice (the bartender is such a cool guy :-) ) and take note the beakfast is included in the price. Only really bad thing is the AC is somewhat loud, and you need to choose between a chilles room or a loud room. It’s not a big deal, bur you should be prepared. We will definitely be back 👍
Stayed 7 nights in Sep 2024

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Douglas

Travelled with group
Liked: Amenities
Magnificent views. Lovely staff. Under no circumstances book a street side room. Very noisy and ultra small. Beware you need to shower at night. Cold water in the mornings. Breakfast adequate. Restaurant ,shocking. Evening Margaritas fantastic for the price .Staff very friendly. Be aware u cannot book to your room. Cash only If we were to return would book ocean side room with the great views Great pool.
Stayed 8 nights in Mar 2024

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, the view and the hotel are all amazing. The food needs to be improved a little. And the computer system has to be established.
Stayed 3 nights in Jan 2024

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Jannette

Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Karlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended our stay for another 3 days !!
The people were over the top! Super friendly and very helping! The pool is amazing, beds comfy and the view amazing! We have a king bed balcony view. That is the best beach as well. The breakfast isn’t the best but can make it work…..GREAT sunset!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ups and downs of DoubleGem
An amazing place that's right on the ocean. The staff is super friendly and remembers everything about you and your preferences. It truly goes above and beyond with service and food. The views are spectacular, especially the sunsets. Their breakfast only included 2 people and charged an additional 500php per person. So that was a little pricey considering the breakfast costs in other places close by. They also charged for shuttle service back to Puerto Princessa where some hotels we found out offer shuttle service included with stay.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Mediocre Stay
We like the restaurant view and the pool. But everything else is disappointing. The room is dark, small and outdated. The breakfast was not good and there were flies everywhere. Make sure you get an ocean view room otherwise it is not worth staying here.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was dirty and smelled like mildew and pee for the price it was bad choice and the beach front is not really a beach
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked this property in advance. We traveled all the way from San Francisco, California first to Taipei. When we landed, we were told that the Manila airport and El Nido was closed due to a volcano explosion. We contacted this hotel to ask for a refund or credit and instead of working with us, they completely robbed us of our hard earned $622.00. They wouldn’t accommodate us whatsoever. I would not recommended this place to anybody because you people are totally disrespectful and completely dishonest.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, good pool, nice view but no possibility to swim in the sea. Poor breakfast and not clean enough
Stayed 4 nights in Dec 2019

8/10 Good

Bav

Liked: Cleanliness, staff & service, amenities
Hotel is a bit worn but has the essentials. Hot water, AC, and a safe. Best part of the hotel is view from the pool. Be careful when booking any trips. I booked tour A for which the main attraction is the big lagoon. Unfortunately I was only told when on the boat that we would instead be going to the small lagoon as the tour company didn't secure a slot.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower has poor pressure. Bathroom needs more light at mirror above sink. I would suggest for hotel to have a gift shop.
Stayed 4 nights in Jan 2020

8/10 Good

Bav

Liked: Cleanliness, staff & service
Excellent location for sunsets on Corong Corong beach. Not far from El Nido town as well.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with really friendly staff! Would totally stay there again when I return to El Nido!
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location & nice views
Good location just by the ocean. Only a few minutes to town with a tricycle. Nice views from the pool. Friendly staff. Booked a room with balcony and ocean view - Not what we got. After a long discussion with the management we stayed in the correct room only 3 out of 5 nights.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location with awesome view from pool. Nice beach restaurant and bar next door.
Stayed 3 nights in Nov 2019

8/10 Good

Barbi, Carroll IA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast and super close to town and island tours. Was there off season so it was slow, but would recommend to others!
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia is partly liable for this bad review since according to them, features of this hotel comes with the following: 1. 24/7 Room Service 2. Massage on-site 3. Spa I spent a huge amount of money booking my stay here due to the amenities mentioned above. But when we arrived at the hotel, none of these exist. I was ok with it by sending a masseuse to our room, but staff said that this is not allowed. I asked them if we can bring food inside our unit since there’s no room service, — also not allowed. We upgraded to a cottage because our room is sooo small so I paid up front for two nights, but the night shift staff continued to harass me for payment. The disappointment continues when found our cottage is infested with ants. We also notice a sign in front of the hotel that they recently failed to comply with their water/sewer system — Which makes total sense because my daughter got sick in our 2nd day for drinking their ice. She was puking and had diarrhea for 4 days. This hotel is also away from the nearest town so you will need to ride a tricycle just to buy meds and necessities. The breakfast lady is also rude asking for an extra payment of 500 pesos for my daughter before meal (we are 3, and only 2 people are free) The worst is when my friends arrived around 10AM from the airport, we asked to be served but this lady said ‘we are closed because we are eating right now’ ((staff of 8 people eating in a huge table) DON’T BOOK THIS HOTEL! THERE ARE BETTER ONES!
Stayed 2 nights in Jul 2019