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Hotel Indigo El Paso Downtown, an IHG Hotel

3.5 star property
Comfortable hotel near Paso del Norte International Bridge

Choose dates to view prices

Photo gallery for Hotel Indigo El Paso Downtown, an IHG Hotel

Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas
Exterior
Suite, 1 King Bed with Sofa bed | Room amenity
Meeting facility
Bar (on property)
Reviews
8.2

Very good

Popular amenities

  • Restaurant
  • Pool
    PoolPool
  • Parking available
    Parking availableParking available
  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • Room service
    Room serviceRoom service

Explore the area

Map
325 N. Kansas Street, El Paso, TX, 79901
  • Popular LocationPlaza Theater5 min walk
  • Popular LocationSouthwest University Park8 min walk
  • Popular LocationUniversity of Texas at El Paso2 min drive
  • AirportEl Paso, TX (ELP-El Paso Intl.)13 min drive

Room options

View all photos for Standard Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

El Paso

Hotel Indigo El Paso Downtown, an IHG Hotel puts you in the heart of El Paso, within just a 10-minute stroll of Plaza Theater and El Paso Symphony Orchestra. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include a meeting room and a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 3.5-property class Downtown El Paso hotel include Fort Bliss and Paso del Norte International Bridge.

What's nearby

  • Plaza Theater - 5 min walk
  • Southwest University Park - 8 min walk
  • University of Texas at El Paso - 2 min drive
  • Don Haskins Center - 3 min drive
  • Sun Bowl Stadium - 4 min drive

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 14 min drive

Restaurants

  • ‪Craft and Social - ‬2 min walk
  • Mamacitas Cafe and Cantina
  • ‪Coffee Box - ‬4 min walk
  • ‪Epic - ‬3 min walk
  • ‪District Coffee - ‬4 min walk

About this property

Hotel Indigo El Paso Downtown, an IHG Hotel

Comfortable hotel near Paso del Norte International Bridge
Hotel Indigo El Paso Downtown, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown, an IHG Hotel. Parking is available for a fee.

  • 119 guestrooms or units
  • 12 levels
  • Deli
  • Cabanas by the pool (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Indigo El Paso Downtown, an IHG Hotel offers 119 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 15 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Valet parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo Paso Downtown, An Ihg
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel
Hotel Indigo El Paso Downtown, an IHG Hotel El Paso
Hotel Indigo El Paso Downtown, an IHG Hotel Hotel El Paso

Frequently asked questions

What is the cancellation policy at Hotel Indigo El Paso Downtown, an IHG Hotel?

Hotel Indigo El Paso Downtown, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Indigo El Paso Downtown, an IHG Hotel?

As of 29 Jun 2024, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown, an IHG Hotel on 7 Jul 2024 start from NZ$247.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Indigo El Paso Downtown, an IHG Hotel?

Yep, Hotel Indigo El Paso Downtown, an IHG Hotel has secured covered valet parking with in/out privileges for USD 15 per day.

Does Hotel Indigo El Paso Downtown, an IHG Hotel have a pool?

Hotel Indigo El Paso Downtown, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana. The pool is open 8:00 AM to 10:00 PM.

Is Hotel Indigo El Paso Downtown, an IHG Hotel family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Indigo El Paso Downtown, an IHG Hotel is a hit with families.

Does Hotel Indigo El Paso Downtown, an IHG Hotel serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Indigo El Paso Downtown, an IHG Hotel?

No, Hotel Indigo El Paso Downtown, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo El Paso Downtown, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Indigo El Paso Downtown, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Hotel Indigo El Paso Downtown, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 569 out of 1004 reviews" "
Rating 8 - Good. 202 out of 1004 reviews" "
Rating 6 - Okay. 82 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 91 out of 1004 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amalia

It was a little noisy due to a dog was left alone in the room one large towel for two adults lots of small towels. Hot water took for ever but the location was amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with an amazing restaurant!
Stayed 1 night in Mar 2024

10/10 Excellent

Adem, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean, has a bar on the fifth floor and the staff is amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

sonya bradshaw

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Jasmine is the best. She was so welcoming and knowledgeable. She was able to help us navigate through the city. She is without a doubt one of the best people your company can have as a representative. Another kudos goes to Matthew in Valet, he was shy but super friendly and kind. I can’t wait to come back because these two individuals.
Stayed 3 nights in Mar 2024

6/10 Okay

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged Late for Valet
Stay was good up until check out was told my valet parking would be taken out of my deposit and ended up being charged 2 days later for the valet charge which sent me into over draft.
Stayed 1 night in Mar 2024

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, bad showers
Hotel was decent. Bed was fairly comfortable, room was clean. Shower was AWFUL. There was barely any water pressure, There was 2 cold streams of water coming from the shower head. I had a wanted a nice hot shower after a long day of traveling and it didn’t deliver. On a positive note, the valet guys were great!
Stayed 1 night in Mar 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Music is way too loud at night
Stayed 2 nights in Mar 2024

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Valet parking.
Stayed 1 night in Mar 2024

10/10 Excellent

ADRIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints regarding the staff or the cleanliness of the hotel. Both were great, however, I did notice the showers never got warm enough to enjoy, they were usually lukewarm regardless of the time of day. I also noticed that if you share a wall with another room you are prone to hear things clearly, for example a vibrating phone. Street noise was also a little noticeable but not terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and Jessie was a great help!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Stay
Staff was amazing our stay was great had an amazing experience. The front desk Jessie was amazing great customer service for sure I will come back.
Stayed 1 night in Mar 2024

8/10 Good

Yesenia

Travelled with partner
Liked: Staff & service
The restroom door wouldn’t close and we found makeup on the floor from someone else . But other than that the view was beautiful and the beds were comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Jeana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tremain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Roxann, Valley stream

Business traveller
Liked: Cleanliness, staff & service
Basically stayed there 3 times and they have no perks, no safe boxes. Plus dining very slow.
Stayed 3 nights in Feb 2024

6/10 Okay

Meredith

Travelled with family
Liked: Cleanliness
Live music until 1am
I’ve stayed at indigo hotels a couple of times but haven’t ever really loved any of them. On this particular trip they put us on a floor that happened to be right above the bar, which happen to have live music until 1 am. The way the hotel is situated, the bar sticks out the side f the hotel on an upper level so I would assume everyone on our floor probably had the same problem! It was the loudest base I’ve ever heard so it kept us awake until 1. Fortunately they didn’t start until 11 so we slept from 10-11 until we were first awakened by the front desk at 11 asking if we had a water leak in our bathroom!! I’ve honestly never experienced anything like this stay and I’ve stayed at a lot of hotels in my day. So, I would say, ask them about the live music before you book and also make sure you are on a floor far away from it if you want to sleep before 1am.
Stayed 1 night in Feb 2024

2/10 Terrible

Angelica

Stayed 1 night in Feb 2024

10/10 Excellent

Dayanara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this hotel. The staff was exceptionally friendly, and the facilities, including the pool and rooms, were impeccably clean. The hotel's downtown El Paso location is incredibly convenient. However, the only drawback was the absence of complimentary parking. They do offer valet parking for $18 per night, but despite this, the overall experience at the hotel was delightful.
Stayed 1 night in Feb 2024

10/10 Excellent

Sergio

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Area around hotel safe. Parking options limited for self park.
Stayed 1 night in Feb 2024

10/10 Excellent

Braeden

Stayed 1 night in Feb 2024