2/10 Terrible
Randi
Travelled with family, Business traveller
28 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely filthy. Stained pillows, mattress pads and mattresses, white goo running down the faux leather bed skirt, stains on the chair. The air conditioner was broken and there was no light in the bathroom, it had been removed and there was just an opened gap in the ceiling. I immediately went back to the front desk, stained pillow in tow, and asked for a refund. I was offered a different room and declined, I just wanted a refund. The front desk clerk said she would "have to text the manager" and I would receive a refund in three days. That was March 22nd, and I still have not received a refund. I knew it would be a fight to get my money back but there was no way my children and I were going to sleep in that filth. So at 10:30pm I was lugging two tired kids around trying to find another hotel room. Oh and don't bother going to the hotel across the parking lot, they are run by the same people and have the same manager so if you go in complaining about the Sleep Inn across the parking lot and looking for a room for the night they will automatically tell you they are booked for the night.
Randi
Stayed 1 night in Mar 2024
