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Ella Mount Heaven Hotel

3.0 star property
Aparthotel in Ella with 2 restaurants and 3 indoor pools

Photo gallery for Ella Mount Heaven Hotel

Daily buffet breakfast (USD 8 per person)
Superior Double Room
Flat-screen TV
Superior Double Room
Garden

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Breakfast available
  • Barbecue grill
The current price is NZ$424
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Ravana Falls
    ‪2 min drive‬
  • Suwadivi Ayurveda Health Care
    ‪4 min drive‬
  • Kital Ella Waterfall
    ‪5 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Heating
Connecting rooms available
Flat-screen TV
Electric kettle
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Exterior

Ella Deck Resort

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
1.0 out of 5, (1)
The price is NZ$205
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Ella Deck Resort

About the area

Ella

At Ella Mount Heaven Hotel you'll be 2.3 km (1.4 mi) from Ravana Falls and 2.7 km (1.7 mi) from Kital Ella Waterfall. Highlights at this aparthotel include 2 restaurants, 3 indoor swimming pools and a full-service spa. .Each apartment is soundproofed and features free WiFi, a living room and a dining area. A flat-screen TV, room service and free newspapers are also available. .The aparthotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and kids' swimming pool. Business amenities include a meeting room and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Ella aparthotel, you'll be 4.1 km (2.5 mi) from Suwadivi Ayurveda Health Care and 4.3 km (2.6 mi) from Nature Trail Ella.
View more Aparthotels in EllaOpens in a new window

What's nearby

  • Ravana Falls - 2 min drive
  • Nature Trail Ella - 4 min drive
  • Nine Arches Bridge - 7 min drive
  • Little Adam's Peak - 8 min drive
  • Ella Rock - 11 min drive

Getting around

  • Ella Railway Station - 12 min drive

Restaurants

  • ‪Chill Cafe - ‬4 min drive
  • ‪Barista - ‬3 min drive
  • ‪360 Ella - ‬4 min drive
  • ‪Starbeans Cafe - ‬4 min drive
  • ‪One Love - ‬4 min drive

About this property

Ella Mount Heaven Hotel

Aparthotel in Ella with 2 restaurants and 3 indoor pools
As a guest of Ella Mount Heaven Hotel, you'll find a full-service spa, 3 indoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Ella Mount Heaven Hotel. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This 3-star Ella aparthotel is smoke free.

  • 37 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Ella Mount Heaven Hotel offers 37 accommodations with free newspapers and an iron/ironing board. This individually furnished accommodation has separate dining areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. This Ella aparthotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.

Languages

English

Property amenities

Pool/Spa

  • 3 indoor pools
  • Full-service spa

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free valet parking on site

Family friendly

  • Children's pool

Food and drink

  • Electric kettle

Dining

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 5 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Late-night room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference centre
  • Desk
  • Meeting room

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Lockers
  • Luggage storage
  • Tour and ticket assistance
  • Turndown service

Things to do

  • 24-hour gym
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 37 units
  • Connecting units available
  • Garden
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 11:30 AM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: USD 12
  • Christmas Day (25 December) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 8 for adults and from USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Frequently asked questions

What is the cancellation policy at Ella Mount Heaven Hotel?

Ella Mount Heaven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ella Mount Heaven Hotel?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Ella Mount Heaven Hotel on 24 Feb 2025 start from NZ$423.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ella Mount Heaven Hotel?

Yep, Ella Mount Heaven Hotel has free valet parking.

Is there a spa on site at Ella Mount Heaven Hotel?

Yep, there is an onsite spa at Ella Mount Heaven Hotel.

Does Ella Mount Heaven Hotel have a pool?

Ella Mount Heaven Hotel has 3 indoor swimming pools and a kids' pool.

What luxury perks are available at Ella Mount Heaven Hotel?

This property features 3 indoor pools, as well as late-night room service and a living room.

Does Ella Mount Heaven Hotel serve breakfast?

Yeah, buffet breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Ella Mount Heaven Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ella Mount Heaven Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ella Mount Heaven Hotel?

Check-in begins at 11:30 AM. Check-out time is 11:00 AM.

Are pets allowed at Ella Mount Heaven Hotel?

No, pets are not allowed.

Ella Mount Heaven Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

5.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mohamad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024

4/10 Poor

Chamila

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024

6/10 Okay

Angela

Travelled with group
Disliked: Cleanliness
NEvER AGAIN
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024

6/10 Okay

Angie Mui Gek

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019

8/10 Good

Mohamed azeer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019

10/10 Excellent

Nina, Münstrr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020