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Chena Hot Springs Resort

2.5 star property
Hotel with free parking, steps from Chena Hot Springs

Photo gallery for Chena Hot Springs Resort

Exterior
Exterior
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages
Aerial view
Forget-me-not Cabin (No Bathroom)

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Spa
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712
  • Chena Hot Springs
    ā€Ŗ1 min walkā€¬
  • Aurora Ice Museum
    ā€Ŗ2 min walkā€¬
  • Angel Rocks Trailhead
    ā€Ŗ13 min driveā€¬

Room options

Family Suite

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds

View all photos for Standard Room, 1 Bedroom (Moose Lodge)

Standard Room, 1 Bedroom (Moose Lodge)

Standard Room, 1 Bedroom (Moose Lodge)

Highlights

Heating
Flat-screen TV
Ceiling fan
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room

Signature Room

Signature Room

Highlights

Heating
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

About the area

Fairbanks

At Chena Hot Springs Resort you'll be within steps of Chena Hot Springs and Aurora Ice Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with aromatherapy and reflexology. At the hotel's own lounge bar, you can stop for a drink. Enjoy the pool loungers along with access to horse riding/hire and bike hire. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .With a stay at this Fairbanks hotel, you'll be 46.4 km (28.8 mi) from Chena River State Recreation Area.

What's nearby

  • Chena Hot Springs - 1 min walk
  • Aurora Ice Museum - 2 min walk
  • Angel Rocks Trailhead - 13 min drive
  • Tors Trailhead - 24 min drive

Getting around

  • Fairbanks, AK (FAI-Fairbanks Intl.) - 98 min drive

Restaurants

  • ā€ŖChena Hot Springs Resort Restaurant - ā€¬2 min walk

About this property

Chena Hot Springs Resort

Hotel with free parking, steps from Chena Hot Springs
Chena Hot Springs Resort offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 3 meeting rooms available. Spa services, a terrace, and a vending machine are also featured at Chena Hot Springs Resort. Self parking is free.

This Fairbanks hotel is smoke free.

  • 80 guestrooms or units
  • Poolside lounge chairs
  • Ski equipment rentals
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and a hairdryer. 40-inch flat-screen televisions come with satellite channels. This Fairbanks hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 11.50 to 41.95 for adults and USD 9.25 to 9.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Canoeing
  • Cross-country skiing
  • Fishing
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Outdoor pool
  • Playground
  • Ski equipment rentals
  • Snowmobiling
  • Snowshoeing

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Ceiling fan
  • Heating

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 11.50 to 41.95 for adults and USD 9.25 to 9.25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Discover, JCB International and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 11:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort
Chena Hot Springs Fairbanks
Chena Hot Springs
Chena Hot Springs Resort Hotel
Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort Hotel Fairbanks

Frequently asked questions

What is the cancellation policy at Chena Hot Springs Resort?

Chena Hot Springs Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Chena Hot Springs Resort?

Yep, Chena Hot Springs Resort has a free self car park and free RV/bus/truck parking.

Is there a spa on site at Chena Hot Springs Resort?

There's no onsite spa, but this property does offer services like hot stone massages.

Does Chena Hot Springs Resort have a pool?

Chena Hot Springs Resort has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 11:30 PM.

Does Chena Hot Springs Resort serve breakfast?

Yep, cooked-to-order brekkie is available daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Chena Hot Springs Resort?

No, Chena Hot Springs Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Chena Hot Springs Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Chena Hot Springs Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Chena Hot Springs Resort?

No, pets are not allowed.

Chena Hot Springs Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 308 out of 941 reviews
Rating 8 - Good. 290 out of 941 reviews
Rating 6 - Okay. 165 out of 941 reviews
Rating 4 - Poor. 113 out of 941 reviews
Rating 2 - Terrible. 65 out of 941 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Hot Springs! Everyone there was so nice and helpful. My Mother is in a wheel chair so they put us as close to all the activities as possible.
Stayed 2 nights in Nov 2024

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort, the hot springs, etc was awesome!!! The service, food and facilities excellent and we saw the northern lights 3 nights in a row. We fulfilled the objective of the trip. Thanks so much!
Stayed 5 nights in Nov 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect Alaskan getaway!
Stayed 6 nights in Nov 2024

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2024

8/10 Good

darpan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was horrible specially if you come late evening in busy vacation times. Hot spring was very nice.
Stayed 1 night in Aug 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Unique stay
Chena Hot Springs is definitely a unique place to visit. The hot springs themself were great, and it's worth the visit just to experience them. We stayed for two nights and I can't imagine staying longer unless you were absolutely focused on seeing the northern lights and are ok waiting for a weather window. We did not see them, it was overcast the whole time. They also don't really offer wake up calls, so we had to just periodically keep on checking. We stayed in a Fox River room. It was clean- but nothing special. Our first room was ridiculously hot with no way of cooling it even with the windows open. It was in the 30's outside. The thermal heat was radiating up from the ground. They were super accommodating and moved us to a room on the 2nd floor that was much cooler. There is a TV but only a couple channels come in and the only one that came in clearly was Fox News. There is not a fridge or microwave in the room which made it difficult to bring leftovers from the restaurant or keep room drinks cold. The restaurant itself was very good and had many options which is good since it is the only option for all meals. Though there is a Cafe with frozen stuff you can heat up in their microwaves if you want. We went to the ice museum- it was neat though I am not sure it is worth the $20, but there is little else to do so I would plan on it. All of the hotel staff were super friendly. Overall, I am really glad we went and enjoyed it, but do not see the need to go back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Andre

Stayed 2 nights in Oct 2024

6/10 Okay

Halina

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the way the dogs are treated. They are chained on short chains to their little houses just running in small circles. After 8 years of the hard work they are being dumped for adoption . The property needs to be upgraded especially little showers. We really liked the restaurant. The reception worker in the morning had no idea how to work the computer and was not able to provide us the invoice.The aurorium room was cold and the light was not working.
Stayed 3 nights in Oct 2024

8/10 Good

Fumitoshi

Stayed 3 nights in Sep 2024

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place so many things offered at location!
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service
Every member of the staff is beyond excellent! Property is in desperate need of a revamp for sure! Hot springs are wonderful however also in department need of a revamp. Buildings are very ran down Food is excellent! Tours inside property excellent!
Stayed 4 nights in Oct 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely a fun experience. We jave lived here for a long time and had never visited. Room was ok. Our phone did not work but they came and fixed it. One point I would make. If I pay the same amount for each night, I would appreciate room cleaning every day! I am paying the same amount each day. I should have clean sheets and towels every day. If I would get a discount for the second day that would make sense. If I pay the same amount I should have a completely clean every day.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sara

Stayed 1 night in Sep 2024

8/10 Good

Shane, Spring Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acknowledgment of presence at restaurant (waiting for seating) was very poor. Ate there 3 times. Wait staff should be dedicated to a room and the patrons in it. Service within the restaurant was also poor, although the food was good and delivered fairly quickly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Oleg

Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Teresa

Travelled with family
Liked: Staff & service
We had a good time, saw the northern lights and had some good interactions with staff. But, the rooms are small and outdated, the shower is smaller than one in a motor home. No refrigerator and no room service unless you request towels or to have your room swept. The first step into the building was at least 10 inches and I have a bad knee so that was no fun. I would go again but for a shorter amount of time (we were there 5 nights) and be prepared with an ice chest and food of my own. The dining area has extremely long wait times (we waited almost 2 hours for dinner). The good things were the hot springs, ice museum and northern lights tour.
Stayed 5 nights in Sep 2024

6/10 Okay

Molly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
CHena is in a beautiful area and short walk up the hill will take you to an amazing spot to view the Aurora. The staff were all friendly and helpful. Enjoyed our interactions with each of them. However, the rooms were tired and not well kept. The shower handle was backwards, you could hear noise throughout the night. I recommend staying in the newer Moose lodge as we were in the older quad cabins and they were disappointing. The price point was very fair and there is a lot to do on the property in terms of hiking, hot springs, tours of the ice museum and goethermal green house. The food in the restaurant was fine.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Philippe, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A nice get-away from Fairbanks where you can observe auroras easily and convenioently. The hot springs pool is very nice, Restaurant food is fine but the wait-times can be pretty long
Stayed 3 nights in Sep 2024

8/10 Good

Juri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chena Hot Springs is like a big family camp. The hot springs are great - very hot in spots! The food was wonderful - Alaskan scallops, hamburgers/fries, sesame chicken salad -- all delicious and prices are pretty standard. Great margaritas and they offer good wines and beers. Rooms in the Moose Lodge are a little dated but look like they have recently be painted and are clean and roomy. Staff people were all friendly and helpful. This place is literally at the end of the road! Beautiful creek and forest all around.
Stayed 3 nights in Sep 2024

10/10 Excellent

Dwight

Stayed 1 night in Sep 2024

8/10 Good

Patty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice ā€¦ good sized with two queen beds. The hot springs were great ā€¦ warm and very comfortable. The activities center provided a place for us to play cards and games with friends and to eat a light meal purchased in the gift shop area. We had a hard time with the dining room staff (too many rules) who would not take reservations, would not seat a portion of a group until the whole group arrived, and would not provide separate checks for a group of 6. These rules are NOT customer friendly and the separate check ā€œpolicyā€ was ridiculous ā€” one if our group if 6 left the dining room to make the group 5, at which point our waiter (who had refused to make 3 checks) made 3 checks ā€” the incident left us unhappy with the staff and the ā€œpoliciesā€ . The waiter alienated our friend over the check policy and then wrote the same number of checks he had refused to write!!! Duh!!
Stayed 3 nights in Sep 2024

2/10 Terrible

Julie

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Over priced inedible food. Rooms not clean and serviced daily. They sell $95 tickets for the northern lights when they know that the kpi is 1 and no chance of seeing them, thatā€™s bad business! I would never suggest this place to anyone. The owner needs to put money into a good chef, maids and fixing issues like leaks in the room from the upstairs bathroom. So disappointed!
Stayed 3 nights in Sep 2024

6/10 Okay

Maripat

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service in the dining room is consistently slow.
Stayed 1 night in Sep 2024