8/10 Good
Verified traveller
Travelled with family
4 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but difficult check in
We enjoyed our stay here. It was in the center of town and near the Duomo. It was difficult to find though. The apartment management reached out to me prior through the Hotel.com app and asked for a specific time of arrival so that someone could be there to meet us to check us in. No one met with us face to face. They also didn’t tell me they would be trying to contact us through WhatsApp. I was trying to reach them through the Hotel app and getting no response. Meanwhile, someone was trying to get in touch with WhatsApp, which I did not have on my phone. Thankfully my brother-in-law was also checking in and in contact with whoever. They kept saying they were trying to call, but I received no call. Then they said if we didn’t check in before a certain time, they would charge a fee but no one was there to check us in. They wanted me to send photos of all of our passports to complete check in. I had to download WhatsApp first. It became a very stressful situation. Someone came to the apartment while we were gone to pick up the tourist tax though. Then, the next day, 3 of us got stuck in the elevator. It was very hot in the elevator. When we pushed the button, we couldn’t hear who was on the other end because the speaker is outside the elevator! I contacted the property manager who was able to get someone to unlock the elevator door. Thankfully it took less than 30 minutes and the elevator was close enough to the first floor to get out. The location made up for the hassle
Verified traveller
Stayed 3 nights in Aug 2024