6/10 Okay
Jennifer
Travelled with partner
21 Sept 2023
Liked: Cleanliness, property conditions & facilities
Positive:
Liked the overall feel of the hotel due to the old world charm and the quality of the finishes and decor
Mohammed who was at the concierge and was helpful courteous and a welcoming presence.
Pleasantly surprised by the relaxing spa included in our stay as well as the pool lounge area which was a nice place to unwind after a day in Florence.
The parking was included in price which was a positive as we arrived in a rental car (much needed at this location to see anything and to leave property for food and drinks)
Negatives:
•The street nearby the hotel is under construction so the Google map directions were incorrect. When we called for help the person gave no assistance really and didn’t seem to care what a problem it was finding the hotel. I wish they had emailed the proper directions and advance notice that this construction changed the access road to hotel.
it seemed as tho the hotel was short staffed and the staff especially food and bar servers were overwhelmed and under trained. The service at the bar and dining room was basically non existent and we were turned away from dinner twice when we asked to dine at the hotel despite the indoor dining room
Being completely empty both times. Seemed very odd
The bar should have been an option but we were unable to get food at bar twice when we tried
Totally disappointing…
Need seating outdoors as the back courtyard had no chairs or seating options
No service at pool - not a 4 star experience
Jennifer
Stayed 4 nights in Sep 2023