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Rivoli Boutique Hotel

4.0 star property
Hotel with a full-service spa, steps from Basilica of Santa Maria Novella

Photo gallery for Rivoli Boutique Hotel

Exterior
Property video
Garden
Deluxe Double or Twin Room
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$278
includes taxes & fees
18 Jan - 19 Jan 2026

Explore the area

View map
Via Della Scala 33, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪2 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪5 min walk‬
  • Place, Ponte Vecchio
    ‪11 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪9 min drive‬

Room options

View all photos for Comfort Double Room Single Use

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room Single Use

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 16 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Single Room

Single Room

Single Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Prestige Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Prestige Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 3 Twin Beds

View all photos for Romantic Double Room

Romantic Double Room

Romantic Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Quadruple Room, 1 Bedroom

Family Quadruple Room, 1 Bedroom

Family Quadruple Room, 1 Bedroom

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Balcony Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Balcony Room

  • Sleeps 3

View all photos for Comfort Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Triple Room

  • Sleeps 3

View all photos for Romantic Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Romantic Double Room

  • Sleeps 2

View all photos for Premium Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Triple Room

  • Sleeps 3

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite

  • Sleeps 2

View all photos for Comfort Double Room for Single Use

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room for Single Use

  • Sleeps 1

View all photos for Deluxe Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Family Room

  • Sleeps 5

View all photos for Comfort Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room

8.8 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double/Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double/Twin Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Triple Room

  • Sleeps 3

Premium Suite

  • Sleeps 2

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

  • Sleeps 1

View all photos for Prestige Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Prestige Room

  • Sleeps 2

View all photos for Balcony Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Balcony Room

  • Sleeps 2

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room

  • Sleeps 2

View all photos for Comfort Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • Sleeps 2

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About the area

Florence

Rivoli Boutique Hotel puts you in the heart of Florence, within steps of Basilica of Santa Maria Novella and Piazza di Santa Maria Novella. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering at Aqua & Wellness can include Swedish massages along with access to the sauna. Business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Historic Centre of Florence hotel include Ponte Vecchio and Piazza del Duomo.

What's nearby

  • Piazza di Santa Maria Novella - 2 min walk - 0.2 km
  • Basilica of Santa Maria Novella - 5 min walk - 0.4 km
  • Ponte Vecchio - 11 min walk - 1.0 km
  • Piazza del Duomo - 11 min walk - 1.0 km
  • Uffizi Gallery - 14 min walk - 1.2 km

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 3 min walk
  • Florence Santa Maria Novella Station - 4 min walk
  • Peretola Airport (FLR) - 10 min drive

Restaurants

  • ‪Fratelli Cuore - ‬4 min walk
  • ‪Osteria Pastella - ‬1 min walk
  • ‪The Joshua Tree Pub - ‬1 min walk
  • ‪Trattoria Dall’Oste - ‬3 min walk
  • ‪Croce Di Malta - ‬3 min walk

About this property

Rivoli Boutique Hotel

Hotel with a full-service spa, steps from Basilica of Santa Maria Novella
Rivoli Boutique Hotel offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Rivoli Boutique Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Florence hotel.

  • 87 guestrooms or units
  • 3 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Rivoli Boutique Hotel offers 87 accommodations with minibars and a safe. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Aqua & Wellness has 1 treatment room. Services include Swedish massages and massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 30
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Valet parking fee: EUR 30 per night
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per night
  • Hosted evening meal: EUR 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number IT048017A13UWDJ95T

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 November to 15 April.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Rivoli Boutique Hotel Florence
Best Western Hotel Rivoli Florence
Rivoli Boutique Florence
Best Western Rivoli Florence
Hotel Rivoli Florence
Rivoli Boutique
Rivoli Florence
Rivoli Boutique Hotel Hotel
Rivoli Boutique Hotel Florence
Rivoli Boutique Hotel Hotel Florence

Frequently asked questions

What is the cancellation policy at Rivoli Boutique Hotel?

Rivoli Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rivoli Boutique Hotel?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Rivoli Boutique Hotel on 18 Jan 2026 start from NZ$249.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rivoli Boutique Hotel?

Yep, Rivoli Boutique Hotel has valet parking for EUR 30 per night.

Is there a spa on site at Rivoli Boutique Hotel?

Yep, Aqua & Wellness is available for guests. It has a steam room and a sauna. You'll enjoy services like Swedish massages.

Is Rivoli Boutique Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as childcare services in the guestrooms, it's no surprise that Rivoli Boutique Hotel is a hit with families.

Does Rivoli Boutique Hotel serve breakfast?

You bet, buffet brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Rivoli Boutique Hotel?

No, Rivoli Boutique Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Rivoli Boutique Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Rivoli Boutique Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Rivoli Boutique Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kaung

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
We book the romantic package (as it was our 10 years anniversary) and were super excited to be able to relax before we get the move to our next location. However when you book the romantic package and check out was supposed to be at 3pm. We were rush to leave by 12pm. Keep in mind if you book pay extra and book the package you are not guaranteed to stay longer. Even though we did mention to the hotel and they said you need to book directly from us and not through the app and our friend did book from the hotel directly with his booking and they just made an excuse for us that they were busy and they need the room. It kinda ruin our experience with the hotel as a 4 star. The location itself was great. It was actually our most expensive hotel in Italy because of the romantic package and it was our least favourite. In hospitality, what they stand for truly matters and it’s all in the details and guest experience is everything.
Stayed 1 night in Jul 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Good breakfast. Only critique was that the bed was very firm
Stayed 4 nights in Aug 2025

6/10 Okay

Wameedh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Excellent location. Old and worn down.
Stayed 2 nights in Aug 2025

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an amazing job at accommodating to our needs and made us feel welcome. The wifi in our room was not working but the staff did try and fix it. The room we stayed in was recently remodeled but still at some old charm to it. I highly recommend this hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Jul 2025

6/10 Okay

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel.. very friendly staff at front desk, restaurant and breakfast .. professional. very nice location close to trainstation, tram station to airport, river and main attractions. only issue we had is that the our room was not worth the money we paid, small, small window, very small bathroom and worst of all very close to the jacuzzi .. which is verly loud with children and the bubble machine. dont really understand why they gave us taht room??
Stayed 3 nights in Jul 2025

8/10 Good

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice boutique hotel

First room we were given had one window facing inner utility area. We asked and got another room that faced the garden and their small pool/Jacuzzi, that was much better. Service by all people was very good. Common areas are very nicely decorated. Daily breakfast included in the rate was very good. Hotel is in a very nice location, walking distance to the station and all attractions. All in all a very nice boutique hotel.
Stayed 7 nights in Jul 2025

2/10 Terrible

Alessandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay did not meet the standards I expected — especially from a hotel that presents itself as a four-star property. From the start, there had several serious issues: • The first room had a door that did not close properly and did not include the separated beds we had requested in advance. • We were then moved to a smoking room, despite my clear request for a non-smoking room. • Finally, we were placed in an isolated room outside the propriety, near the pool, which involved multiple stairs and is clearly not appropriate for guests with arthritis. I accepted it only because I was exhausted after a long trip from Venice and needed rest. Most frustratingly, while using my personal hair dryer — something I’ve done without issue in five other hotels over the past month — I received a call from reception accusing me of smoking and demanding I stop drying my hair. I was embarrassed and confused by this inappropriate accusation. The staff later said the fire alarm was triggered by the dryer, but no apology or solution was offered — only a transfer to another room so I could finish drying my hair, after I complained. Additionally, the late room was simply not up to four-star standards, either in layout or amenities, which only added to the overall disappointment. I am checking out tomorrow and would appreciate it if someone from the management team could follow up with me directly to confirm that these concerns have been acknowledged
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnificent Botique Hotel

Our first trip to Florence could not have been any better as guests in this fantastic botique hotel. Just arond the corner from the train station (5 min walk) yet so close and walkable to all the main tourist attractions. Our room was spacious, well appointed and comfortable with a fantastic balcony. The restaurant offers both indoor and garden outsde seating. Breakfast was very good and the hotel staff warm and friendly. Highly recommended.
Stayed 3 nights in Jul 2025

4/10 Poor

Mike

Stayed 1 night in Jul 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Jul 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

John Dean

Liked: Cleanliness, amenities, property conditions & facilities
cleanliness and convenience to metro station
Stayed 1 night in Jun 2025

8/10 Good

Debra

Stayed 2 nights in Jun 2025

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Locatioon and a very comfortable hotel.
Stayed 3 nights in May 2025

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is ideally placed to visit most places in Florence, and it is handy for the T2 tram link to the airport. We used the hotel restaurant the first night and were pleasantly surprised by the food, staff and ambience. A short walk away you can find the cocktail bar where the Negroni was invented
Stayed 3 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Florence Hotel

We were unable to stay at the hotel. They made arrangements for us to stay in the sister hotel. We were disappointed but understood.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kelli, Grand Rapids, MI

Stayed 2 nights in Apr 2025

10/10 Excellent

Marcia, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming Boutique Hotel with a friendly staff. Five minute walk from the train station. Ten minute walk to the city center. Close to everything but n a quiet area. Loved this hotel.
Stayed 2 nights in Apr 2025

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Mostly great

Front desk staff was great, breakfast was great. Beds were not very comfortable but we were able to request slightly softer pillows to replace the flat, hard ones we had on our beds when we arrived. Note that if your room faces the street, there is noise at night. The courtyard was nice but there is no pool- just a jacuzzi. We wrongly assumed from pictures that it was a pool. Location is good for walking around the city.
Stayed 5 nights in Apr 2025

10/10 Excellent

Aiperi

Stayed 1 night in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff was very helpful. Comfortable rooms. Great breakfast and amenities. Close to train station and walkable location.
Stayed 3 nights in Mar 2025