6/10 Okay
Justin
Travelled with family
29 Jul 2024
Liked: Room comfort
Decent/Simple Hotel
This hotel was “the place to stay” when the Landmark was built approximately 40 years ago. The hotel has “good bones” but is in need of some simple repairs, upkeep and updating. We booked this room for our parents (kind of last minute and they didn’t want something “fancy”) but we all feel the hotel could use some basic work to be a great place again. Our parents did compliment how comfortable the bed was, the room itself was simple and clean. The staff was decent towards the clientele but they need to come up with a “better system” for checking out. Upon checking out, the one staff member working the front has to go “check” your room to ensure you can receive your $50 deposit back. This process adds 20ish minutes to a process that should only take a 3-5 minutes. Let the client check out, you have their card info on file and if you find a problem then don’t give the deposit back. If there’s an issue (damage, missing items, smoking in non-smoking rooms) then don’t refund it. If the room is clean, no issues, then release the deposit back to the client by the end of the day so it will be back on their card by the following morning. Overall; decent hotel, needs updating and repairs, decent staff and within minutes of historic downtown Hartsville.
Justin
Stayed 1 night in Jul 2024