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Grand Hotel Excelsior

5.0 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Grand Hotel Excelsior

Private beach
Poolside bar
Exterior
View from room
2 restaurants, breakfast served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$460
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Great Siege Road, Floriana, Malta
  • St. Johns Co - Cathedral
    ‪13 min walk‬
  • Sliema Ferry
    ‪13 min walk‬
  • Malta Experience
    ‪19 min walk‬
  • Luqa (MLA-Malta Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, Partial Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Partial Sea View

Highlights

Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room with Full Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room with Full Sea View

Highlights

Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Deluxe Inland Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Deluxe Inland Room

Highlights

Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
Private bathroom
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Seafront Room with Terrace

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Panoramic Seafront Room with Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room

Highlights

Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
2 bedrooms
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

Highlights

Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Deluxe Room, Partial Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Deluxe Room, Partial Sea View

Highlights

Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
  • 33 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room Partial Sea View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room Partial Sea View

Highlights

Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Hairdryer
  • 56 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Double or Twin Room, Garden View

Highlights

Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Royal Suite

Highlights

Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
2 bedrooms
Shower/bath combination
  • 150 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room with Full Sea View with Terrace

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room with Full Sea View with Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 36 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
2 bedrooms
Shower/bath combination
  • 180 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Family Room (Pool Area)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room (Pool Area)

Highlights

Individually decorated
Air conditioning
HDTV
Hypo-allergenic bedding
2 bedrooms
Shower/bath combination
Private bathroom
Hairdryer
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

About the area

Floriana

A luxury stay in the heart of Floriana awaits you at Grand Hotel Excelsior. Within just a 10-minute stroll, you'll find Grand Harbour and City Gate. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include hot stone massages and Swedish massages along with detox wraps, body wraps and aromatherapy. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach and enjoy the on-site indoor swimming pool, outdoor swimming pool and marina. 14 meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Floriana hotel include Malta Experience and Sliema Promenade.

What's nearby

  • Upper Barrakka Gardens - 12 min walk - 1.1 km
  • St. Johns Co - Cathedral - 13 min walk - 1.1 km
  • Sliema Ferry - 13 min walk - 1.1 km
  • The Valletta Waterfront - 16 min walk - 1.3 km
  • Malta Experience - 19 min walk - 1.6 km

Getting around

  • Luqa (MLA-Malta Intl.) - 29 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Tribe - ‬9 min walk
  • ‪Starbucks Reserve Bar - ‬9 min walk
  • ‪Cafe Teatre - ‬9 min walk
  • ‪Club Bar - ‬5 min walk

About this property

Grand Hotel Excelsior

Luxury hotel on the beach, with outdoor pool
Step outside to unwind on the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Excelsior such as a marina and an outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco hotel also offers a children's pool, a steam room and a fitness centre. Self parking and valet parking are free.

This 5-star Floriana hotel is smoke free.

  • 428 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Grand Hotel Excelsior offers 428 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Floriana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Arabic, English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: EUR 20 for adults and EUR 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 26 February 2025 to 7 July 2025 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day
  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 20.00 for adults and from EUR 10.00 for children
  • Airport shuttle fee: EUR 50 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Malta. This property is rated 5 stars.

Property is also known as

Excelsior Grand Hotel
Grand Excelsior Floriana
Grand Excelsior Hotel
Grand Hotel Excelsior
Grand Hotel Excelsior Floriana
Hotel Excelsior Grand
Hotel Grand Excelsior

Frequently asked questions

What is the cancellation policy at Grand Hotel Excelsior?

Grand Hotel Excelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Excelsior?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Hotel Excelsior on 27 Apr 2025 start from NZ$457.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Excelsior?

Yep, Grand Hotel Excelsior has a free self car park and free valet parking.

Are there any beaches close to Grand Hotel Excelsior?

The closest beach to Grand Hotel Excelsior is St George's Beach (3.6 km).

Is there a spa on site at Grand Hotel Excelsior?

Yep, there is an onsite spa at Grand Hotel Excelsior. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as Swedish massages.

Does Grand Hotel Excelsior have a pool?

Yep, and guests love it! Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Hotel Excelsior?

Grand Hotel Excelsior features a private beach, a full-service spa and an outdoor pool.

What makes Grand Hotel Excelsior a romantic place to stay?

Couples spa treatments and a private beach, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Grand Hotel Excelsior.

Is Grand Hotel Excelsior family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a private beach, it's no surprise that Grand Hotel Excelsior is a hit with families.

Does Grand Hotel Excelsior serve breakfast?

You bet, guests give high marks to the full breakfast here! Offered daily from 6:30 AM to 10:30 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Grand Hotel Excelsior?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Hotel Excelsior?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Excelsior?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Excelsior?

No, pets are not allowed.

Grand Hotel Excelsior Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in the off season.
Stayed 6 nights in Jan 2025

10/10 Excellent

Stephen CN

Liked: Cleanliness, staff & service, room comfort

Very good but needs some work to update facilities

Some elements of the stay were excellent the service use of transport and the aspect of the horel. The rooms are specious but dated and the lighting is poor in the corridors and bedrooms. Food was Ok but we did not eat in the restaurant as the themed buffet, though extensive was expensive and too much. It was not well frequented so they need to rethink. Breakfast coffe was undrinkable and tea was not as good as the offering in the bedroom. The entrertainment would be improved by lighting the artist. They were in the dark and hardly visible. Staff were very helpful and friendly. Excellent day trip of with Mario the driver to Medina and the Tarxien temples
Views from the room balcony
Stayed 7 nights in Jan 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Stayed for 9 nights. Nice clean quiet hotel. Room servicing was excellent, staff lovely but breakfast wasn’t great
Stayed 9 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for the needs we had
Stayed 1 night in Nov 2024

2/10 Terrible

ronald peter

Disliked: Cleanliness, staff & service, property conditions & facilities

Disgusted with the standards overall

Supposed to be a 5star hotel the tired decor,furnishings and appalling bathroom complete with black mould in the shower and a shower door that couldn't fully open without hitting the basin and a tap that nearly revolved! Bath towels the size of our hand towels. Awful buffet meals no fresh cooked food. Avoid this if you're expecting British and international 5 star standards
Stayed 4 nights in Jan 2025

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Farhan

Stayed 4 nights in Jan 2025

8/10 Good

benjamin

Stayed 2 nights in Dec 2024

10/10 Excellent

William

Stayed 4 nights in Nov 2024

8/10 Good

Megan, High Wycombe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here during the Summer of 2024 for a week. We opted for breakfast included during our stay and the large variety of options available was really good. Our twin room was spacious and clean and the pool area was really nice too. The hotel is walking distance to Valletta city centre, so was very convenient for us to get around. The bar on the ground floor made really nice cocktails and had various musical entertainment in the evening which was nice. Most of the staff were friendly and approachable. Our main criticism was the pool bar was very busy so it was not run as efficiently as the indoor restaurants and orders got lost or took ages to arrive. The outdoor eating area for the pool bar also had dirty plates of food that hadn’t been cleaned away which attracted pigeons. Nevertheless, this was not entirely off putting so I would stay here again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful stay at the Grand Hotel Excelsior

We have been several times to this hotel and, as always, we were not disappointed. The staff is as courteous as always, the room is large, airy, and super clean, and the breakfast really good....in short, it was a perfect stay which made our Christmas even better.
Stayed 5 nights in Dec 2024

8/10 Good

Louise Elena

Liked: Cleanliness, amenities
This hotel was fine. It’s not five star (whatever they say) and it’s in need of a refurb (lots of scratches on the furniture, missing tiles in the pool, etc), but it did the job. I did find the service slow (my order at the bar was forgotten twice), and the wine I got as a VIP upgrade was undrinkable. They also replaced my towels every day despite my hanging them up - what a waste! Still, it was well-located and did the job.
Stayed 5 nights in Dec 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 5th time we’ve stayed and already booked for next year. Thank you Excelsior.
Stayed 7 nights in Dec 2024

10/10 Excellent

Hashem

Stayed 1 night in Dec 2024

8/10 Good

Peter

Travelled with partner
Liked: Staff & service, amenities
Nice hotel but a bit dated. The pool needed to be cleaned. The staff were all excellent and very friendly. Easy walk into town and the food was good.
Stayed 7 nights in Dec 2024

4/10 Poor

Dieter

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Malta
Stayed 3 nights in Dec 2024

10/10 Excellent

Uldis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sad to tell, but conditioner in my room was i very bad conditition, also delivered smell/stink from it
Stayed 4 nights in Aug 2024

8/10 Good

VIKTOR, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, room comfort

Excellent value for money.

Excellent location, friendly staff and good value for money. In its heyday this must have been a great hotel, but it is now a little tired and in need of a facelift. I would stay here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Patricia, Leicester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, friendly staff
Stayed 7 nights in Dec 2024

8/10 Good

ken

Stayed 4 nights in Nov 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location. However the vent from the kitchen? Came into our room via the balcony doors. Unpleasant.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 day stay at the Excelsior in Malta

Stayed 3 nights in Dec 2024

8/10 Good

Feidhlim

Travelled with group
Liked: Cleanliness, room comfort

Fine but not 5* service

hotel is comfortable and clean with lots of facilities but the service level was very average for a 5* Checkin was really slow - 20mins with no queue. Hotel was not able to organise a taxi for us - we had to ourselves. Breakfast buffet was ok. Indoor pool was good.
Stayed 2 nights in Nov 2024