6/10 Okay
Abby B., Roeland Park, KS
14 Mar 2025
Plan before you go
We have stayed at a ton of vacasa properties and this was a disappointment mainly because of the lack of communication. We arrived later in the evening and the code didn't work. I waited on hold for about 20 minutes standing outside the condo for them to reset the code as the incorrect one was listed. Parking passes were needed for this property and they were not left in the property. We had to go back by the local Vacasa office to get that. Which we needed to go anyway because the unit was not well stocked. One trash bag, one paper towel roll, missing hand soap in bathrooms, not enough toilet paper, no Kleenex, etc. I have stayed places where ahead of time I was notified that I was responsible for supplying these things - but this time I did not. There was also not good communication about beach gear that was/was not provided. I had messaged before we left to find out what I needed to bring - no response. So I brought a few things. 2 days after we arrived I received a message that there was an umbrella but nothing else available. I had to send another message to find out where the umbrella was located. 2 more days go by and I received a response that they have put in "a work order" to find the umbrella. All that aside - the property itself was pretty good. Lots of wear and tear that would be nice to be fixed/updated. Great location - walkable to all the shops and restaurants. Great beach access. There was an elevator which was nice to haul our gear
Abby B.
Stayed 5 nights in Mar 2025