4/10 Poor
Laura
Travelled with partner
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here a year ago around the same time. Loved it then but this time not so much. We tried to check in at 4 PM. Room was not ready! We were told and hour to 2 hour wait! I was tired after a day of traveling I just wanted to take a shower and relax. They must have had a shortage of maid staff. Anyway they finally told us they would expedite the cleaning of our room, DUH. I saw dog hair on the a/c box so I got a wash cloth to clean it. The vents were full of dust and black stuff like it had never been cleaned. All around the A/C box was dirty and I could feel cold air leaking in from outside. Breakfast was not as good as last year. Fewer items available. We never got maid service even after we asked on maid who was serviceing the room across the hall. We told her we were going out for a while and we need towels and our room cleaned. When we got back several hours later nothing had been done. Had to call the front desk to ask for towels to be able to take a shower. They said housekeeping was gone and they would try to find someone to bring them up.
Laura
Stayed 4 nights in Dec 2024