4/10 Poor
Krystal L.
27 Oct 2024
Disliked: Cleanliness
House not cleaned, bad customer service
Terrible experience. When we arrived, the house had not been cleaned. There was sand all over the floor, dirty towels in the laundry room, blankets just thrown over the beds, both couches in the main and guest house are dirty and stained, and there was a dead cockroach. When I called the host, he tried to tell me it was normal to have cockroaches. Apparently, there had been an error and cleaning had been missed. I told the manager this was unacceptable, and he tried to make it sound as if I should just be grateful I was able to stay in a “million dollar home” and that this was no big deal. He offered a $200 dinner voucher and was not apologetic in the least bit, acting as if it was odd I didn’t want to go out while they cleaned, and I should just go have a “good time.” After driving hours with a toddler and dog, we couldn’t even get into the house until 9:30 at night. We figured this would be the last of our trouble, but one of the toilets that had been clogged wasn’t unclogged when the cleaners came. A maintenance worker came and was unprofessional and rude. He literally told my father there was nothing wrong with the toilet and why was he here? When my father tried to explain and show him, the worker told my father to get out of bathroom because he didn’t need supervision. He then packed up and left without saying anything. The toilet was still clogged. I would NEVER stay here again or with this host. Rude, condescending, and acted as if we were an inconvenience.
Krystal L.
Stayed 4 nights in Oct 2024