I did not stay at the Fort William location. I had made an error on the date I required accomodation. With that said, I contacted the location via email, repeatedly. I never once received the courtesy of a reply. Since they chose not to reply to me, I chose not to cancel my reservation. I would prefer they'd have an empty room, which I paid for, than to receive payment from another traveler, to fill the room which I'd paid for and received no refund. The thing that bothered me the most, was the fact that I did not receive the courtesy of a reply. This is very poor practice, and therefore, I would never recommend making a reservation with them.