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Hotel City Kräme am Römer

Central hotel connected to the convention centre in Frankfurt with a 24-hour front desk

Photo gallery for Hotel City Kräme am Römer

Front of property - evening/night
Lobby sitting area
Single Room | Balcony
Single Room
Hallway

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Neue Kräme 23, Frankfurt, HE, 60311
  • Römerberg
    ‪2 min walk‬
  • Frankfurt Christmas Market
    ‪2 min walk‬
  • MyZeil
    ‪4 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪26 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Pillow-top bed
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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Exterior

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About the area

Frankfurt

Hotel City Kräme am Römer puts you in the heart of Frankfurt, connected to the convention centre and within steps of popular attractions like Römerberg and Frankfurt Christmas Market. Highlights at this hotel include free in-room WiFi. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-in. Additionally, you'll find express check-out, tour/ticket assistance and multilingual staff. There's also the convenience of self parking. .Attractions within a short walk of this Altstadt Frankfurt hotel include MyZeil and within a 15-minute walk you'll find Alte Oper.

What's nearby

  • Römerberg - 2 min walk - 0.2 km
  • Frankfurt Christmas Market - 2 min walk - 0.2 km
  • MyZeil - 4 min walk - 0.3 km
  • Frankfurt Cathedral - 5 min walk - 0.5 km
  • Alte Oper - 11 min walk - 1.0 km

Getting around

  • Römer-Paulskirche Tram Stop - 2 min walk
  • Konstablerwache Station - 9 min walk
  • Frankfurt Airport (FRA) - 26 min drive

Restaurants

  • ‪Five Guys - ‬3 min walk
  • ‪JAMY`S Burgergrill & Bar Frankfurt Römer - ‬1 min walk
  • ‪Wackers Kaffee - ‬3 min walk
  • ‪Cafe & Bar Celona - ‬2 min walk
  • ‪La Casa Del Gelato - ‬2 min walk

About this property

Hotel City Kräme am Römer

Central hotel connected to the convention centre in Frankfurt with a 24-hour front desk
As a guest of Hotel City Kräme am Römer, you'll find a vending machine, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. The business-friendly Hotel City Kräme am Römer also features 24-hour room service, express check-in, and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Frankfurt hotel is smoke free.

  • 1 building
  • 21 guestrooms or units
  • 5 levels
  • Built in 1970
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Beauty salon
  • ATM
  • No smoking on site
Hotel City Kräme am Römer offers 21 accommodations with a safe and coffee/tea makers. 98-cm flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This Frankfurt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, German, Hindi, Slovak, Spanish, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 28 per night)
  • Limited on-site parking

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 98-cm flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 28 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Neue Kraeme
Hotel Neue Kraeme Frankfurt
Neue Kraeme
Neue Kraeme Frankfurt
Hotel Neue Kraeme
City Krame Am Romer Frankfurt
Hotel City Kräme am Römer Hotel
Hotel City Kräme am Römer Frankfurt
Hotel City Kräme am Römer Hotel Frankfurt

Frequently asked questions

What is the cancellation policy at Hotel City Kräme am Römer?

Hotel City Kräme am Römer offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel City Kräme am Römer?

Yep, Hotel City Kräme am Römer has a secured covered self car park with in/out privileges for EUR 28 per night. Onsite parking is limited.

Is there a free airport shuttle available at Hotel City Kräme am Römer?

No, Hotel City Kräme am Römer does not offer an airport shuttle service.

What time are check-in & check-out at Hotel City Kräme am Römer?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel City Kräme am Römer?

No, only service animals are allowed.

Hotel City Kräme am Römer Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 107 reviews
Rating 8 - Good. 41 out of 107 reviews
Rating 6 - Okay. 31 out of 107 reviews
Rating 4 - Poor. 7 out of 107 reviews
Rating 2 - Terrible. 2 out of 107 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good: The front person was very friend and nice. The breakfast (included) was wonderful! Location is right on the historic part of the city and close to a train station. Very convenient location. Bad: The bathroom heat and hair drier were not working, and they couldn’t fix it during my stay.
Stayed 1 night in Dec 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only good things to say
Loved this quaint little hotel that was So close to Altstadt. It was a perfect location and a lovely stay. Also the breakfast was fresh and amazing
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Agnes

Liked: Staff & service
Basic hotel in a central location.
Stayed 3 nights in Oct 2019

6/10 Okay

Dorothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs much of TLC.
Out of all our stays within German, this was our least liked. The rooms were dated, bathrooms small, carpets worn and general room appearance was very dated and in need of repair. Breakfast buffet was sub standard for all the other properties we stayed at. One of the comforters was dirty and didn't have the duvet cover on it. There was no car access to the hotel. Parking was all street or parking lot. The only benefit was closeness to shopping district. Very large shopping area 5 min. walk away.
Stayed 2 nights in Sep 2019

6/10 Okay

Cristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, beware of random charges
The hotel was in an excellent location, and the staff was terrific in helping me contact the airline regarding my lost luggage. It’s an old facility, but well-maintained. Breakfast was adequate (I’ve had much better), the room was clean and spacious enough for me. The only problem I had was when I checked out they insisted I pay for the two beers I bought from the front desk. The problem with that is I never bought two beers. Rather than argue with them all day, I paid for them; it wasn’t much. I asked the clerk if I could walk in and buy a beer and put it on some random room. She said no, that I would have to give a room number and my name. That’s odd, cuz someone sure put two beers on my room; I don’t know how anyone there could know my name. It irritated me. Other than that, I’d stay there again.
Stayed 3 nights in Jul 2019

8/10 Good

Rachel Lynn

Liked: Cleanliness, staff & service, room comfort
The location makes this worth the stay
After having read the positive reviews when I first saw my room I thought there was no way those reviews were real. My room was reminiscent of a dorm I had in the 80s that was a few decades outdated at that time. But you could not find a better location in the city! Step out the door and you have old Frankfurt to your right and new to your left. The breakfast was nice and the staff helpful. There was coffee and cake in the lobby in the afternoons. I felt safe in the hotel and in this part of town.
Stayed 2 nights in Jul 2019

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great value. Hotel is in the middle of a shopping area and the reception is area is one floor above ground. Worth the extra effort.

4/10 Poor

Steve, Oregon

Disliked: Property conditions & facilities, room comfort
Too Noisy for Summer Stay
Because the hotel is very close to Berliner street, and is also located on a major walkway, the noise is considerably loud. In warm weather, the room's window must be open during the day and evening. As I was out of the room during the day, the street noise was not an issue. However at night, every late night rowdy "passer bye" could be heard. This activity continued through out the night, and into the morning.

8/10 Good

Hannah, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, mixed service
We were met at check-in with such a lovely, helpful man who went out of his way to carry our suitcase because the elevator was broken. He also took the time to look up if the post office was open and showed us how to get there on a map. The room was clean, comfy, and spacious. Wide variety for breakfast in the morning! The two double beds put together to make a full bed were on wheels, so it was hard to cuddle together without pushing the beds apart!! It was also a bit stuffy with the windows closed, but a bit noisy with them open (our room overlooked the front, where drunken shouts were heard all night and construction started very early!) But these are minor issues for us. The most concerning thing was the incredibly rude and sour man working behind the desk in the morning. Complete opposite of the man who welcomed us! We heard this man speak curtly and impatiently with several customers as we sat for our breakfast. He should take notes from his kinder, older colleague!

6/10 Okay

Kirsten

Liked: Cleanliness, property conditions & facilities, room comfort
It was hard for us to locate and it was very noisy at night. It was a nice location during the day to shop and eat.

10/10 Excellent

Daniel, Wadsworth, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel
A great hotel on a walking street near a lot of great shopping. It's just a block from the historic Old City. Hotel staff made a great recommendation for dinner!

8/10 Good

Karen , Franklinville, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in the perfect location
Hotel staff are amazingly friendly. Just outside the hotel is shopping and numerous churches. Perfect location! Room was small, but clean, comfortable, and quiet. I would definitely recommend and return again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great economic option close to Old Frankfort
Staff was very accommodating of our larger group and set us up with a larger room across the street. Great accommodations for the price and definitely would be back again. Very close and convenient to Old Frankfurt area and plenty to do a short walk away.

8/10 Good

Michael, Philadelphia, PA

Liked: Staff & service
Location, Location, Location
Chose this hotel based on location and previous comments and was not disappointed. If you want to stay in the middle of the shopping and historic district this is a great choice. Hotel is very unassuming from the outside so you would not really notice it if you didn't know it was there. No issues at all with any part of the stay. we arrived at 730am and they let us check in!! I understand there is no air conditioning but that is not an issue in December. I can see where maybe rooms that face the street could be a bit noisy so request a room toward the back of the hotel.

8/10 Good

Janice

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

8/10 Good

peter, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable Hotel
Very convenient location to rail network, only a couple of stops from central station or 900m walk. Hotel is close to main square, town hall, river and is within the shopping precinct, restaurants and tourist atractions. Hotel Staff are very friendly and attentive, room clean and comfortable. Has jug and tea and coffee facilities in room. We were there during an extremely hot 3 days of 35degrees. No airconditioning in room only fan. Overall a comfortable stay.

8/10 Good

Caroline, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Altstadt
Room was small but functional. Breakfast was good. Location was really good. Overall, the hotel was a solid good.

8/10 Good

Kathie, Clearwater, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Frankfort
The desk clerks are there 24/7 , which was a plus since we had transportation problems that day. Everyone spoke enough English to help us and the breakfast was outstanding. This hotel is located in the shopping district and within walking distance to the river and river walk.It was very quiet on the back side of the hotel with a great night time view of the city buildings. The beds were wonderful, however, the shower was so small you couldn't bend over without crashing into the shower door. And the elevator only holds two people and two small bags. Be prepared to make several trips if your party is larger. Overall, I would stay there again.

10/10 Excellent

Bahadur, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant holidays in Frankfurt
great location good restaurants good food all the good spots of Frankfurt in walking distance,all in all great time in Frankfurt.

10/10 Excellent

Reinhard, Concord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but.....
Nice hotel, great location - except for taxi pickup which is difficult.

6/10 Okay

Robin, VIrginia

Disliked: Staff & service, property conditions & facilities, room comfort
TIny room, no A/C and no frills
The room had no A/C. The safe key was missing and they couldn't provide a safe for our belongings. There was no dresser or a place to put belongings. The room was so small that we were literally falling over the suitcases just to move around the room. Elevator for 1 person and one bag, very old and rickety. We used stairs except to bring bags up and down upon arrival and departure. Breakfast was fine. Location was good.

4/10 Poor

family, kwt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Triple room is an appartment which is very old
First it's not easy to take your bags all the way to the appartment second the room was dirty and old the interior design was horrible the size of the appartment is large however we prefer a clean room in the same building , the wi fi was broken , and I've read one of the comments that it was off 4 days prior to my 2 night stay , no wi fi for these nights