2/10 Terrible
JIMARIE, San Antonio
Travelled with group
23 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start, this place is an absolute nightmare, the rooms were disgustingly dirty with bugs dirt and dust everywhere, our rooms power cut off in the middle of the night and because the rooms have no phones we had to walk to some makeshift desks in the 1st floor and told them and instead of repairing it the gave us a room key to another room so we had to pack around midnight with our phones flash lights only to be moved to a room that when we open the windows (because the rooms have NO AC) the noise of an enormous generator for the building across the street felt like it was inside our room. We went back downstairs and told them about it and after pretty much throwing a fit they gave us another room that they say was considered an upgraded room and they didn’t want to give it to us. Want to know what the upgrade was? It is had a moldy electric kettle and old tea bags and cups. That was the gracious upgrade. We went from 2 twin size bedrooms to having to stay in one bed because that was all they had it was the WORST hotel I have ever visited.
JIMARIE
Stayed 8 nights in Oct 2024