2/10 Terrible
FNU
25 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my worst experience ever. I made the booking with Expedia.
The lady at the front desk told me deposit was $50 I said okie when I was about to check in she asked for $200 deposit.
I refused to check in and told her I will cancel the booking. Not knowing my booking was non refundable.
I opened app to cancel booking and cancel option wasn't there. But somehow the lady cancelled the booking by herself without my consent and gave me a paper of cancellation.
I was so tired, upset and needed a place to sleep.
This lady really pissed me off.
I called Expedia agent Omar told me he will do his best to initiate fhe refund.
I had to book another property and pay even more money to stay for the night.
After 2 days even Expedia emailed me they cannot refund my booking amount.
I just went there to lose my money.
It was very humiliating and Expedia didn't helped me at all as well.
It was the worst experience ever from property as well as Expedia.
FNU
Stayed 1 night in Jun 2024