8/10 Good
Verified traveller
26 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at The Views Bai hotel. We had a deluxe Mountain View suite which was great, champagne and treats on arrival, great room amenities, two loos, large shower with stunning views, lovely comfy balcony, mini kitchen with smeg coffee machine and comfy super king bed with great aircon. Also, money off spa and all food and drink and also special tables and service at breakfast. We loved it!
The hotel is in a quiet location, easy to catch cheap taxis (we used Bolt which was cheap and plentiful) or walk into Funchal. Great views with a banana and mango tree outside!
Staff on the whole really friendly and helpful.
A few niggly things… we selected our room to be cleaned every day (you decide on arrival and if you don’t have a clean they deduct €3 pd from your bill). But cleaning, making bed, towel changes were very hit and miss, half the week our bed wasn’t made. One day it hadn’t been cleaned at all, which once phoned was rectified immediately. Not a major issue and we did inform the hotel.
Also we didn’t really enjoy the cocktail bar as each day they had entertainment which was loud (so hard to talk) and I think though talented musicians were catering for the much older crowd…chilled/lounge music DJs would be good.. due to the hotels varied age groups..
I used the spa which was nice, I had a great massage but very weak facial. Gym was quite small but decent equipment!
Overall we loved Madeira and would return to the hotel and would recommend!
Verified traveller
Stayed 6 nights in Aug 2024