2/10 Terrible
Scott L., Wrightsville
31 Mar 2025
Liked: Cleanliness
Property is unhabitable due to poor water, do not book here!
My wife and I rented this property for the weekend and we arrived Friday with a nice welcoming note and all appeared wonderful. The property was very clean and appeared as advertised. After a day sightseeing and hiking on the trails we enjoyed the hot tub and wondered down to the deck overlooking the stream.The deck was inaccessible due to fallen trees that appear to have down for some time. Deck furniture was knocked over and there was tree debris all around. We may have been the first rental of the season. We wanted to shower at the end of the day and found the water completely unusable due to a strong odor of sulfur or other chemicals. Since we were only staying one more night I waited until the next day to contact the owner to inform them of our issues with the water and general lack of preparation around the property.The owners responded that they were aware of the water issues and installed a filter and water softener to address the problem. The water filter looked filled with dirt and has not been cleaned/changed in some time. I was told by the owners that they do not cook with or drink the water!How is this place able to be listed with a history of poor water quality that even the owners won't use?Changing the filter may have helped our issue but we had a reservation, no attempt was made to check the filter or deck area ahead of time. Very poor service from the owners and property maintenance provider.We have contacted VRBO about a refund.
Scott L.
Stayed 2 nights in Mar 2025