2/10 Terrible
Janaira
Travelled with family and small children
1 Oct 2024
Disliked: Staff & service, amenities
The hotel staff told me I could extend my hotel stay during the hurricane weekend another day and we could stay in the same rooms. I had booked through a third party, but the person I talk to did not tell me I had to make a new reservations. So the next day I was called about 2pm and was told we had to leave and check out time was at 11. I talked to their GM manager Dan and he said they were booked and there was nothing he could do. He also said that the staff he had worked the night shift would know that I had to make the new reservations. I asked if he could take some off of my days I had already stayed and he said no. They incovenient me and my family so I had to ride around to try to find me and my kids and my parents somewhere to stay because the electricity was off at home in Taylor and we was hit directly by the storm. He did not seem to have no sympathy that one of his workers told me I could extend my stay and stay in the same rooms. I would not recommend this hotel.
Janaira
Stayed 2 nights in Sep 2024