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Crossroads Inn & Suites

2.5 star property
Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub
Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
LOFT room ,1 king bed with jetted tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry
  • Pool
  • Parking included
The current price is NZ$131
includes taxes & fees
5 Mar - 6 Mar

Explore the area

Map
Gatlinburg, TN
  • Historic Ogle Log Cabin
    ā€Ŗ3 min walkā€¬
  • Anakeesta
    ā€Ŗ6 min walkā€¬
  • Traffic Light #5
    ā€Ŗ6 min walkā€¬
  • Knoxville, TN (TYS-McGhee Tyson)
    ā€Ŗ67 min driveā€¬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Premium bedding
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby sitting area

Brookside Lodge

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.2 out of 5, Very good, (1984)
The price is NZ$233
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Brookside Lodge

About the area

Gatlinburg

At Crossroads Inn & Suites you'll be within just a 10-minute stroll of popular attractions like Ripley's Aquarium of the Smokies and Anakeesta. Highlights at this hotel include free self-service breakfast, free self-parking and a 24-hour business centre. .Enjoy the seasonal outdoor swimming pool and kids' swimming pool. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of limited parking. .Attractions within a 15-minute walk of this Downtown Gatlinburg hotel include SkyPark and Gatlinburg Space Needle.

What's nearby

  • Anakeesta - 6 min walk - 0.5 km
  • Ripley's Aquarium of the Smokies - 7 min walk - 0.6 km
  • Ripley's Believe It Or Not Museum - 13 min walk - 1.1 km
  • SkyPark - 13 min walk - 1.1 km
  • Gatlinburg Convention Center - 15 min walk - 1.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

Restaurants

  • ā€ŖCliff Top Grill & Bar - ā€¬7 min walk
  • ā€ŖTennessee Cider Company - ā€¬7 min walk
  • ā€ŖLoco Burro Fresh Mex Cantina - ā€¬11 min walk
  • ā€ŖSubway - ā€¬7 min walk
  • ā€ŖOle Red - ā€¬3 min walk

About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business centre. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted.Ā 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crossroads Inn & Suites?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on 5 Mar 2025 start from NZ$130.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crossroads Inn & Suites?

Yep, Crossroads Inn & Suites has a free self car park. Onsite parking is limited (max 1 space per unit).

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites has a seasonal outdoor pool and a kids' pool. The pool is open from April to September.

Does Crossroads Inn & Suites serve breakfast?

Yeah, travelers are hooked on the free self-service brekkie here! Served daily from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure. Please note that breakfast will unavailable between January 2 2025 and March 31 2025 (subject to change).

Is there a free airport shuttle available at Crossroads Inn & Suites?

No, Crossroads Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Crossroads Inn & Suites?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Crossroads Inn & Suites?

No, only service animals are allowed.

Crossroads Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 605 out of 1254 reviews
Rating 8 - Good. 360 out of 1254 reviews
Rating 6 - Okay. 159 out of 1254 reviews
Rating 4 - Poor. 77 out of 1254 reviews
Rating 2 - Terrible. 53 out of 1254 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay near all the excitement!!!
This was mine and my husbands 3rd time staying here and it has not disappointed us any time we have stayed there! We absolutely love it and wonā€™t stay anywhere else!
Stayed 2 nights in Nov 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Rebecca Crystal

Disliked: Cleanliness, property conditions & facilities
The reservation wasnt ready for tume it was supposed to be. It the room, the floors were sticky and the carpet was stained and ripped up where it went from tile to carpet. The fridge didnt seem to work. Wont be staying here again
Stayed 2 nights in Nov 2024

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in gatlinburg
Check un was quick and easy. Parking was not a problem. Make sure your oarking pass is in your window so you don't get towed. The room was clean. Breakfast was hot and fresh; waffle maker, eggs, sasuage, busicuts and gravy, cereal, danishes, bread, coffee, juice. The location is PERFECT! Your at the beginning of the Gatlinburg strip. No need to pay extra for parking. No issues during our stay. This hotel has been added to my, "will stay again" list.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie or Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time we have stayed here. I canā€™t wait to book for next year.
Stayed 3 nights in Nov 2024

8/10 Good

Alissa

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicaciĆ³n! Muy limpio el hotel y la atenciĆ³n fue genial
Stayed 2 nights in Nov 2024

8/10 Good

james, lebanon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room. Older hotel but updated. Really good breakfast
Stayed 3 nights in Nov 2024

10/10 Excellent

Rebecca Rios

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice Clean Friendly... Easy access to Town and Shopping.
Stayed 2 nights in Nov 2024

8/10 Good

Olga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: downtown Gatlinburg is within walking distance. This was a plus since driving through downtown is bumper to bumper and parking in downtown is over $20. Getting to Pigeon Forge was an easy drive. The room was spacious. We selected a king room with fireplace which had a sofa bed too. Fireplace didnā€™t warm the room though. Refrigerator in room too. Check in staff polite. Con: free breakfast tasted gross. When we arrived at 9 there was no food. We had to find an employee to ask for food and it took 10 minutes to bring out. Dining room was filthy and no one around to clean up. We went out for breakfast every morning after. Also reception area smells heavily of marijuana. Thatā€™s because thereā€™s a dispensary attached next to hotel reception .
Stayed 5 nights in Nov 2024

4/10 Poor

Nikhil

Stayed 3 nights in Nov 2024

6/10 Okay

IvƔn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard, Cumming

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Declan

Travelled with partner
Liked: Staff & service, amenities
We enjoyed our stay, nice breakfast. Staff were friendly and helpful. Beds were comfortable.
Stayed 4 nights in Nov 2024

10/10 Excellent

Hein Htet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Stayed 2 nights in Nov 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was incredible the rooms were beautiful as well.
Stayed 1 night in Nov 2024

10/10 Excellent

Nipul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and close to evetthibg
Stayed 1 night in Nov 2024

8/10 Good

Mohammed

Stayed 1 night in Nov 2024

10/10 Excellent

Erika

Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place
Stayed 3 nights in Nov 2024

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

CHIRAG, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024