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Citadines Connect Georgetown Penang

4.0 star property
Hotel with a fitness centre, steps from KOMTAR

Photo gallery for Citadines Connect Georgetown Penang

Garden
Interior entrance
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
The current price is NZ$149
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
No. 202 Lebuh Noordin, George Town, Penang, 10300
  • KOMTAR
    ‪2 min walk‬
  • Penang Times Square
    ‪5 min walk‬
  • Gurney Drive
    ‪3 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪26 min drive‬

Room options

Deluxe Loft, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Executive Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Executive Studio (with View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Classic Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Deluxe Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 4
  • 2 King Beds

Deluxe Studio, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Deluxe Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 1 King Bed

Executive Studio, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Studio, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Executive Twin

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Executive Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Executive With View

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Executive With View

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Deluxe Twin At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Deluxe Twin At Block B

  • Sleeps 2
  • 2 Single Beds

View all photos for Two-Bedroom Executive Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Two-Bedroom Executive Room

  • Sleeps 4
  • 1 Double Bed and 1 King Bed OR 2 Single Beds and 1 Double Bed

View all photos for 2 Bedroom Deluxe Loft At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

2 Bedroom Deluxe Loft At Block B

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Studio Deluxe At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Deluxe At Block B

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Executive

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Classic

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Classic

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Double At Block B

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room Double At Block B

  • Sleeps 4
  • 2 King Beds

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About the area

George Town

Citadines Connect Georgetown Penang places you in the heart of George Town, steps from KOMTAR and 2.6 km (1.6 mi) from Gurney Drive. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Plus you'll find a garden, multilingual staff and a water dispenser. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4-property class Downtown George Town hotel include Gurney Plaza and Penang Hill.

What's nearby

  • KOMTAR - 2 min walk - 0.3 km
  • 1st Avenue Mall - 3 min walk - 0.3 km
  • Penang Times Square - 5 min walk - 0.4 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.6 km
  • Gurney Drive - 3 min drive - 3.0 km

Getting around

  • Penang Sentral - 26 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • Starbright Coffee
  • ‪Matcho Cafe - ‬2 min walk
  • ‪Lobby Lounge - ‬3 min walk
  • ‪Four Leaves Bakery - ‬3 min walk
  • ‪Kirin Sushi 麟。日式料理 - ‬2 min walk

About this property

Citadines Connect Georgetown Penang

Hotel with a fitness centre, steps from KOMTAR
Citadines Connect Georgetown Penang offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. Citadines Connect Georgetown Penang also features multilingual staff, a garden, and a lift.

This 4-star George Town hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 2 levels
  • Built in 2022
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
Citadines Connect Georgetown Penang offers 143 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with satellite channels. Bathrooms include a shower, bidets and complimentary toiletries.

This George Town hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Malay

Similar properties

Interior entrance

JEN Penang Georgetown by Shangri-La

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$145
includes taxes & fees
4 May - 5 May
JEN Penang Georgetown by Shangri-La

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 20 metres
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 35 for adults and MYR 19.50 for children

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MYR 500 per accommodation, per night
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 35 for adults and from MYR 19.50 for children
  • Pet fee: MYR 500 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and outdoor lighting in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town

Frequently asked questions

What is the cancellation policy at Citadines Connect Georgetown Penang?

Citadines Connect Georgetown Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Citadines Connect Georgetown Penang?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at Citadines Connect Georgetown Penang on 20 Apr 2025 start from NZ$147.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Citadines Connect Georgetown Penang?

Onsite parking is limited.

Are there any beaches close to Citadines Connect Georgetown Penang?

The closest beach to Citadines Connect Georgetown Penang is Ferringgi Beach (11.5 km).

Does Citadines Connect Georgetown Penang have a pool?

Citadines Connect Georgetown Penang has an outdoor pool.

Does Citadines Connect Georgetown Penang serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Citadines Connect Georgetown Penang?

No, Citadines Connect Georgetown Penang does not offer an airport shuttle service.

What time are check-in & check-out at Citadines Connect Georgetown Penang?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Citadines Connect Georgetown Penang?

Furry friends are welcome at Citadines Connect Georgetown Penang, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Citadines Connect Georgetown Penang Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 29 out of 63 reviews
Rating 8 - Good. 21 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 3 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kian Kwok

Stayed 2 nights in Dec 2024

6/10 Okay

MASAHIRO

隣の部屋のシャワーの音が聞こえる
Stayed 3 nights in Dec 2024

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Great location!
Stayed 7 nights in Aug 2024

10/10 Excellent

Thi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Glen

Average stay

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Stayed 4 nights in Dec 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.
Stayed 7 nights in Nov 2024

10/10 Excellent

Prem Raj

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Heather Joy

Travelled with partner
Liked: Cleanliness, amenities
From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Stayed 11 nights in Nov 2024

10/10 Excellent

Jia Yuan Janet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decent size, clean and has nearby mall. Many food options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Serina

Travelled with group
Liked: Cleanliness, room comfort
very pleasant stay , will be back again
Stayed 3 nights in Aug 2024

10/10 Excellent

Triena

Liked: Cleanliness, room comfort

Excellent!

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Susanna

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Adnan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Tang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !
Stayed 2 nights in Jul 2024

8/10 Good

Jahan Parvez

Stayed 2 nights in Jun 2024

10/10 Excellent

Ka

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Convenient location
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Jeffery

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, room comfort
The staff were very friendly and approachable. The swimming pool and gym was dencent and clean. The only shortfall is complimentary bottles of water in the room.
Stayed 3 nights in Mar 2024

6/10 Okay

Carol

Liked: Cleanliness, amenities, property conditions & facilities
My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep
Stayed 2 nights in Feb 2024

10/10 Excellent

Hui Mei Athelyna Jasmine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Good Location

I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults. Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents. Location is very good as near to shopping malls and restaurants.
Stayed 3 nights in Dec 2023