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DoubleTree Resort by Hilton Hotel Penang

4.0 star property
Beach hotel with 2 outdoor pools, near TeddyVille Museum
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree Resort by Hilton Hotel Penang

View from room
Exterior
Exterior
Reception
Presidential Suite, 1 King Bed, Terrace | Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • 24/7 front desk
The price is NZ$131
includes taxes & fees
3 Feb - 4 Feb

Explore the area

Map
56 Jalan Low Yat, Batu Ferringhi, George Town, Penang, 11100
  • Miami Beach
    ‪4 min walk‬
  • Batu Ferringhi Beach
    ‪12 min walk‬
  • Tanjung Bungah Beach
    ‪4 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪48 min drive‬

Room options

View all photos for King, Suite, 1 Bedroom, Balcony, Sea View

In-room safe, desk, laptop workspace, blackout curtains

King, Suite, 1 Bedroom, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Balcony

In-room safe, desk, laptop workspace, blackout curtains

King, Suite, 1 Bedroom, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 50 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, Terrace, Sea View

In-room safe, desk, laptop workspace, blackout curtains

King, Suite, Terrace, Sea View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (High Floor)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Terrace, Sea View

Family Suite, 2 Bedrooms, Terrace, Sea View | Living area

Family Suite, 2 Bedrooms, Terrace, Sea View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for King, Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

King, Room, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 31 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Guest)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 31 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Family Room, 2 Bedrooms, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 64 sq m
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for King, Deluxe Room, Balcony

In-room safe, desk, laptop workspace, blackout curtains

King, Deluxe Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace

Presidential Suite, 1 King Bed, Terrace

Presidential Suite, 1 King Bed, Terrace

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
  • 179 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for King, Premier Room, Balcony, Sea View

King, Premier Room, Balcony, Sea View

King, Premier Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Guest Room

In-room safe, desk, laptop workspace, blackout curtains

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King-Balcony

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Suite King-Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Deluxe High Floor With Sofa Bed

In-room safe, desk, laptop workspace, blackout curtains

Twin Deluxe High Floor With Sofa Bed

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for King Terrace Suite With Sea View

In-room safe, desk, laptop workspace, blackout curtains

King Terrace Suite With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room With Sea View And Balcony

In-room safe, desk, laptop workspace, blackout curtains

Premier King Room With Sea View And Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite With Terrace

In-room safe, desk, laptop workspace, blackout curtains

Presidential Suite With Terrace

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe King Room With Balcony High Floor

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room With Balcony High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Family Room With Balcony

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Family Room With Balcony

  • Sleeps 5
  • 2 Single Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for One-Bedroom Suite,Sea View,1 King,Balcony

In-room safe, desk, laptop workspace, blackout curtains

One-Bedroom Suite,Sea View,1 King,Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedrooms Family Suite With Sea View And Terrace

In-room safe, desk, laptop workspace, blackout curtains

Two Bedrooms Family Suite With Sea View And Terrace

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Guest Room

In-room safe, desk, laptop workspace, blackout curtains

Guest Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Twin Guest Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Guest Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room With Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room With Sea View

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Shangri-La Golden Sands, Penang

Pool
Kids pool
Waterslide
Parking included
4.1 out of 5, Very good, (1000)
The price is NZ$237
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Shangri-La Golden Sands, Penang

About the area

George Town

A family-friendly stay in George Town awaits you at DoubleTree Resort by Hilton Hotel Penang. You'll be steps from TeddyVille Museum and 2.9 km (1.8 mi) from Ferringgi Beach. Highlights at this beach hotel include 2 outdoor swimming pools, a restaurant and a bar/lounge. .A day of pampering can include deep-tissue massages and facials. The restaurant, Makan Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the free kids' club, gym, kids' swimming pool and free pool cabanas. 4960 square feet (461 square metres) of event facilities include 5 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 4-property class Tanjung Bungah hotel include Gurney Drive and Gurney Plaza.
View more Resorts in George TownOpens in a new window

What's nearby

  • Batu Ferringhi Beach - 12 min walk
  • Ferringgi Beach - 7 min drive
  • Gurney Drive - 8 min drive
  • Gurney Plaza - 9 min drive
  • Penang Hill - 17 min drive

Getting around

  • Penang Sentral - 48 min drive
  • Penang (PEN-Penang Intl.) - 48 min drive

Restaurants

  • ‪Kedai Makanan Lidiana - ‬2 min drive
  • ‪Axis Lounge - ‬2 min walk
  • ‪Biru Biru On The Island - ‬16 min walk
  • ‪Penang Tanjung Bungah Goreng Pisang - ‬19 min drive
  • ‪Sim Lim Cafe - ‬19 min drive

About this property

DoubleTree Resort by Hilton Hotel Penang

Beach hotel with 2 outdoor pools, near TeddyVille Museum
As a guest of DoubleTree Resort by Hilton Hotel Penang, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 4960 square feet (461 square metres) and includes a conference centre. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly DoubleTree Resort by Hilton Hotel Penang. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 316 guestrooms or units
  • 11 levels
  • 4960 sq ft of conference space
  • 461 sq. m of conference space
  • Built in 1988
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree Resort by Hilton Hotel Penang offers 316 accommodations with iPod docking stations and MP3 docking stations. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and facials.

Languages

Arabic, Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Parking on site (MYR 3 per day; includes in/out privileges)
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 68 for adults and MYR 34 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Makan Kitchen
  • The Foodstore

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (4,960 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 18 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for MYR 140.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 68.00 for adults and from MYR 34.00 for children
  • Self-parking fee: MYR 3 per day (in/out privileges)
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 140.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 18 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

DoubleTree Resort Hilton Hotel Penang George Town
Doubletree By Hilton Penang
DoubleTree Resort by Hilton Hotel Penang Resort
DoubleTree Resort by Hilton Hotel Penang George Town
DoubleTree Resort by Hilton Hotel Penang Resort George Town

Frequently asked questions

What is the cancellation policy at DoubleTree Resort by Hilton Hotel Penang?

DoubleTree Resort by Hilton Hotel Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree Resort by Hilton Hotel Penang?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at DoubleTree Resort by Hilton Hotel Penang on 3 Feb 2025 start from NZ$129.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree Resort by Hilton Hotel Penang?

Yep, DoubleTree Resort by Hilton Hotel Penang has a self car park with in/out privileges for MYR 3 per day.

Are there any beaches close to DoubleTree Resort by Hilton Hotel Penang?

Yep, DoubleTree Resort by Hilton Hotel Penang is a short 12-minute walk from Batu Ferringhi Beach.

Is there a spa on site at DoubleTree Resort by Hilton Hotel Penang?

There's no onsite spa, but this property does offer services like facials as well as deep-tissue massages.

Does DoubleTree Resort by Hilton Hotel Penang have a pool?

DoubleTree Resort by Hilton Hotel Penang has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What makes DoubleTree Resort by Hilton Hotel Penang a romantic place to stay?

Garden-view dining and couples dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at DoubleTree Resort by Hilton Hotel Penang.

Is DoubleTree Resort by Hilton Hotel Penang family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and free infant beds in the guestrooms, it's no surprise that DoubleTree Resort by Hilton Hotel Penang is a hit with families.

Does DoubleTree Resort by Hilton Hotel Penang serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree Resort by Hilton Hotel Penang?

No, DoubleTree Resort by Hilton Hotel Penang does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree Resort by Hilton Hotel Penang?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree Resort by Hilton Hotel Penang?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree Resort by Hilton Hotel Penang?

No, pets are not allowed.

DoubleTree Resort by Hilton Hotel Penang Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 349 out of 805 reviews" "
Rating 8 - Good. 302 out of 805 reviews" "
Rating 6 - Okay. 78 out of 805 reviews" "
Rating 4 - Poor. 49 out of 805 reviews" "
Rating 2 - Terrible. 27 out of 805 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Faseeha

Stayed 4 nights in Sep 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there were no restaurants or shopping options near the hotel use of Grab cars was a inexpensive ride to anywhere you wanted to go
Stayed 12 nights in Oct 2024

10/10 Excellent

Zaharin

Stayed 1 night in Sep 2024

10/10 Excellent

charlotte

Excellent service especially all staff very helpful when my husband need help to hospital
Stayed 3 nights in Oct 2024

6/10 Okay

Mrs Kiran

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Musty
The room smelt musty and damp and the bedsheets felt wet so not a comfortable sleep
Stayed 2 nights in Oct 2024

8/10 Good

Felicia

Liked: Cleanliness, staff & service
I wasn't wowed by this hotel or the dining choices but the staff was lovely, the food was good and the view from my terrace room was beautiful. the resort can use a little refresh as the furniture was a little worn and the decor a little tired. I was surprised that the mini bar remained unfilled the whole time I was there as I thought the terrace rooms included a stocked mini bar. I guess I could have complained but I just kept on thinking they would get to it. I will know better for next time.
Stayed 4 nights in Sep 2024

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable and the balcony was a welcome addition with an amazing view The hotel is a resort and unless you are comfortable taking all meals there and doing things within the resort you are better off getting a cheaper place at Batu Ferringhi
Stayed 1 night in Sep 2024

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Royal is better
When we arrived the entrance hall looked very impressive but unfortunately that’s where it stops! The room is dated and has chipped paint mold and marks everywhere especially in the bathroom and headboard of bed. We then went down to the pool and the pool is not very pleasant, there is building work next door so there is a black tarp blocking it and they are doing maintenance to there bridge to the beach so you can hear that constantly! The pool was dirty and the bean bags and cushioned chairs are damp through stained and old! The kids pool (which is what initially drew us in) has sand on the bottom of it which I don’t understand why and when my daughter went down the slides she hurt her bottom as a result! Though admittedly it didn’t stop her from playing it did put her off wanting to stay for a long time! In fact on our last day we went to a different hotel for a day pass to use there facilities as we really didn’t want to use the double tree facilities. The one redeeming factor for the hotel was the breakfast which was very pleasant and varied if a little cold. Other issues we had was the extreme prices at the bar. 4 drinks for 166RM was extreme for the area. Additionally we asked them to get us a taxi and were quoted 60RM which we declined as the grab app was showing 23RM! And took only 5 mins to arrive Also our lights stopped working completely, there was quality issues with grouting in the bathroom and the air conditioning stopped workin also. Very disappointing!
Stayed 4 nights in Sep 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a balcony. Nice to have a beach across the way. The restaurant makes a nice breakfast. Had a steak sandwich with chips that was also quite good. You can take the bus in to town. May be a bit tricky to get a grab ...depending on time of day. I would stay again for sure.
Stayed 2 nights in Sep 2024

10/10 Excellent

Frank

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great! had my granddad who is in a wheelchair also given an accessible room!
Stayed 2 nights in Aug 2024

8/10 Good

Susan Margery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location away from busy tourist areas. Easy to get around as the hotel is on a main road and bus route. Great staff. Rooms need a refresh. Great for short stay.
Stayed 14 nights in Aug 2024

10/10 Excellent

Chee Kean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
The premise is nicely situated in Batu Ferringhi. The staff is very friendly and the hotel vibe is also very good. The lobby in particular is very nicely designed. The stay was also very comfortable and the rooms are spacious. The breakfast quality is fair, but can be improved a little more.
Stayed 2 nights in Aug 2024

10/10 Excellent

Robin, Birkenhead

Liked: Cleanliness, property conditions & facilities
The staff were really nice, the pool was really great, the buffet breakfast every morning had massive amounts of choices. There is a small beach right across the road (the hotel has a private footbridge providing easy access) but nothing else within walking distance - the road is very busy with no sidewalks.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mid range hotel but very far from the city
Service was good, had a couple of staff who seem to have encountered many demanding guests before so their response to us was as though we had already asked many times when we were just asking the first time. But other staff were fabulous! We had issues with the door lock (had to reset a few times) and the safe was not working. However it was resolved quickly so not big an issue. They are busy in the morning so not the best time to call for help in the morning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Narinder Singh Sidhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Keith

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personally the Best Room ever.
The staff and service were excellent. The family suite was the first time we ever got such a room. Perfect for our family of 5. Although 2 of our kids had to share a bed it was big enough for them! Definitely enough space for an extra bed if we had wanted to order it. The room was super spacious. With a large living n dining area. Only 4 dining chairs but with a roller office chair, we could sit down as a family to meals. We were there to chill and it was a real relaxing time. We got ocean view so sunsets were amazing.
Stayed 3 nights in Jun 2024

10/10 Excellent

anbha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing stay
Stayed 1 night in Jul 2024

10/10 Excellent

Jing

Stayed 3 nights in Jul 2024

8/10 Good

Tsz Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Jul 2024

8/10 Good

Rajvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Pei Pei Juliet, Singapore

Liked: Amenities
Disliked: Cleanliness
My room came with a broken tap handle. The phone as extremely dirty. With some crumbs of dirt and the speaker was extremely smelly! I was taking a late shower as I checked in late on arrival day. And good thing the broken tap handle didn’t land on my foot. My room now is 433. When I called for house keeping, it took very long. Despite this, The staff which help me with the check was very polite and helpful. I love the batu Ferringhi beach area and I always love coming back to the double tree Hilton. But for this trip it was such disappointment. I hope they will be more mindful when cleaning for the next guest in future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Justin

Stayed 3 nights in Jul 2024